Whale Cottage Portfolio Blog

The Sweet Service Award goes to Ian of Exclusive Books in Sea Point, who kept the store open on a Sunday afternoon so that I could pop down quickly from Fresnaye to buy the ‘New Concise Larousse Gastronomique”, it being the only branch in Cape Town to stock the book.

The Sour Service Award goes to Woolworths, for misleading consumers through a promotion which is downright dishonest.  I am a regular purchaser of its 240 gram cheddar and gouda cheeseblocks, and noticed a “save R6″ flash in the top left corner of the pack.  I asked Lance, the duty manager of the Piazza Da Luz branch, what the exact price is, as the shelf price showed R25,95. He seemed out of his depth in answering my question, as I showed him a slip of two weeks earlier, when the same purchase had also cost R25,95 without the promotion.   He went to the till to scan the products (one pack with, and another pack without the R6 flash), and on scanning them, both showed the price to be R 25,95.   Lance took no interest in how long I had to wait for him at the cheese shelf, and took other calls while I waited for him.  He made no attempt to call Head Office, saying the offices were closed on a Saturday afternoon, and refused to call his store manager and the Customer Care department.  He took my details, and I only heard from Nazeem of the Woolworths’ Customer Care department five days later.  He was full of excuses about his delay in making contact, had not been briefed by the store, and I still have not been called by the Promotions department of Woolworths, even though my complaint was picked up by the Woolworths Twitterer, and I was promised contact on Monday.  After almost a week, I am still mad about this dishonesty, and at Woolworths for not caring about its customers!

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.

The Oscar ‘Best Documentary’ nominated ”Food Inc.” blames the fast food industry for having created a sick food production industry in the United States of America, which exploits poor workers, treats its animals inhumanely, causes global warming, and makes its consumers sick or kills them!  The movie makers say they are “hungry for change”!   (’The Cove’ won the Oscar in this category)

Food Inc. is not for the squeamish, and is likely to make one vow to never buy any products from a standard supermarket (other than Woolworths, and even then one is not sure how their suppliers produce their foods) again, to only buy organic foods, where possible, to pay more for good quality food, and to NEVER go near a fast food outlet again.

Robert Renner is the movie director and co-writer of the script, and used the work of investigative ‘Fast Food Nation’ reporter Eric Schlosser, and Michael Pollan, author of ‘Omnivore’s Dilemma’, to highlight the problems in the USA food industry.

The movie starts with the supermarket shelves overflowing with brands that give the farm-like feel in their logo’s and pack designs (the “Farmer Brown”-type treatment), but this seems to be a fraudulent depiction of the production of meat products, 80 % of which is in the hands of 4 or 5 production and packaging companies slaughtering 10 billion animals annually.   Chicken production has been altered over time, and a chicken is ready for slaughter in 45 days, compared to double that time in the past, and has bigger breasts to meet market demands.  The big meat producers buy up the farmer’s production, and encourage the farmers to expand the size of their operation all the time, thereby pushing the farmers to get into debt with their banks.  This gives the meat companies power over their supplier farms, to dictate to them how to grow their chickens, and how they are slaughtered.  So, for example, chickens are raised in overpopulated windowless chicken houses, which means that the chickens can barely walk, and do not resist when they are put into containers to be taken to the food factories.   Similarly, pigs and cows are on top of each other on farms, are raised on corn instead of grass, and their skin is covered in faeces.  This leads to undesirable e.Coli and semonella which can contaminate the meat, which is then sold in supermarkets or processed into hamburger patties.

The mother of young Kevin, whose son died from E.coli which was in her son’s hamburger at a fast food outlet, becomes a food “advocate”, lobbying the USA government that food producers who are regularly having to recall their food products from supermarkets or fast food outlets should be closed down.  This is in the face of economic pressure on American politicians to permit such producers to continue producing cheap food.

The corn production industry appears equally corrupt and 45 % of corn produced is genetically engineered.  Corn is purchased below production cost by meat-producing farmers, to keep the cost of meat low.   Corn is a surprise ingredient in numerous supermarket products such as ketchup, chips and other snacks, cola drinks, canned soup and more.   Tomatoes have been genetically engineered to not go bad so quickly, says the movie.   Up to 75 % of the processed supermarket foods one eats in the USA contain genetically engineered ingredients, which can lead to cancer, allergies and problems with toxins.

The fast food industry in the USA has grown dramatically since the drive-ins were started in the 1950’s, and thereafter the McDonalds were started and expanded internationally.   For many families, the low cost of fast food is a more affordable means of feeding a family than is buying healthy fruit and vegetables.  One family is interviewed, and the husband’s diabetes medication takes a big chunk of the family’s disposable money for their food purchases, forcing them to find the cheapest food to feed the family.   A group of scholars is shown, and each of them know more than one person with diabetes.

The result is that more and more Americans are becoming sick, and even die, as did young Kevin, and Americans are becoming more obese.   76 million Americans have become sick from eating contaminated meat, 32 500 have been hospitalised, and 5 000 have died.    Food labelling regulations in the USA do not demand that genetically engineered products are specified on food labels.   The FDA and USDA are criticised for being weak in not protecting the lives and health of the American population.

The documentary spends quite some time on Monsanto, a powerful company which has produced genetically engineered soya beans.  The company does not allow farmers to clean their beans to replant them, forcing all farmers to buy them from Monsanto.   The company sends investigators to farms, and sues farmers who do not follow this directive. The farmers have no protection from the company, and most farmers cannot stand up to its financial and legal power.

The movie shows how much pressure is placed on farmers to tow the food producers’ line, in that filming in chicken houses was not allowed, and all the food companies declined to be interviewed for the movie.  Cameras were smuggled into some of the production sites via staff, to provide footage for the movie.

Viewers are asked to get involved, to lobby for better controls over the food production industry, to eat at home (and therefore not buy fast food), to eat together as a family, to lobby for fair conditions for workers in food production companies (many are illegal workers from Mexico, who are arrested regularly, while their employers are not), to grow one’s own vegetables and fruit, to eat only seasonal foods, to not drink sweetened beverages, to pressurise restaurants to specify the calorie count of each dish, to lobby for schools to not sell junk food or sweetened beverages, to support farmers’ markets, and to do “meatless Mondays”.  The movie ends off on a positive note, interviewing a farmer who supplies an organic yoghurt to Wal-Mart.  Initially he was opposed to supplying a national food chain, but realised that Wal-Mart is bowing to customer pressure, and they flag organic products in the store, which the farmer says is a good thing.

Food, Inc, Cinema Nouveau, V&A Waterfront and Cavendish, Cape Town. www.foodincmovie.com

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com

What was Ravi Naidoo, owner of Interactive Africa and ‘Mr Cool’, who boasts FIFA as a client, and organiser of 13 Design Indaba’s to date, thinking when he decided to put Martha Stewart on the programme for the 2010 Design Indaba, which ended this weekend?

Billing Stewart as the lead Design Indaba speaker on its website, Stewart was described as speaking about “Food Design” at the Conference part of the Design Indaba, about ”the creative principles and practical ideas that have made her America’s most trusted guide to stylish living.  Millions of consumers rely on Martha Stewart as their arbiter of style and taste and their guide to all aspects of everyday living - from cooking and entertaining to decorating and gardening, and much more”.  Stewart’s profession is stated as : entrepreneur, TV host and author.  

None of these “credentials” would have necessarily made Stewart eligible as a speaker at a conference addressed and attended by the world’s top designers.  So what went wrong? Firstly, through Twitter, one could track Stewart’s movements around the country, from the time she left New York on SAA, praising the airline highly (sponsored ticket?), she was met in Johannesburg and taken on a safari to Singita (sponsored?), and then arrived in Cape Town, where she stayed at the One & Only Cape Town (sponsored?).  Stewart’s talk was mid-morning on day three.  From her Tweets, it was clear that she had made no effort to attend any of the other talks on the first two days, choosing rather to go sightseeing and winetasting, but here her brand endorsements stopped.   It is the owners of the wine estates (which included Warwick and Graham Beck) that made one aware of her stops there on Twitter.  She did Tweet about her lunch at Waterkloof, mistakenly referring to it being in Stellenbosch!  Given that she has close to 2 million followers on Twitter, this would have had a good marketing benefit for the Cape.

At Design Indaba, the conference organisers as well as bizcommunity.com, were Tweeting from the conference.   Here is the take on Martha Stewart’s talk by Louise Marsland, ex-editor of and writer for bizcommunity.com and editor of AdVantage magazine, who Twittered the whole Conference every few seconds:

‘The always spectacular Design Indaba will this year be remembered, not only for the fabulous speakers such as Harry Pearce, Bruce Nussbaum, Priyush Pandey, Stefan Bucher, Mokena Makeke, etc, but for the worst presentation it’s (sic) ever hosted - by famous ‘homemaker’ Martha Stewart. Who will also now be credited with launching the first local “twitcom”. [view twitterfall)   Delivering a presentation more suited to the Krugersdorp Vrouefederasie or the Belville (sic) Housewives Scrapbooking Circle, she managed to inspire a mass walkout in both auditoriums - practically unheard of in the history of Design Indaba, which is the industry’s premier conference and expo showcase in the creative industries and an inspiration destination annually.  And so we get another twiord (twitter word): she was ‘twitter slapped’ (twitapped?) by the twitterverse. Twerrible.  The complaints centred around that fact that she used her presentation as a sales pitch (given how she is about to launch her ‘Martha Stewart’s Cupcakes’ in South Africa) and spoke to these highly creative and key delegates with a lack of awareness that was astounding. With the likes of local agency heads and creative directors and world-renowned designers and architects in the audience, you don’t talk about doing ‘glitter by numbers’ pictures and show 29 pictures of yourself holding various farm life (unless that’s part of your creative installation!). The laughter was cringe worthy indeed. The result was a walkout.  Basically she was boring and out of touch and self-promotional. Everything that Design Indaba is not. Design Indaba is about collaboration, sustainability, social entrepreneurship, less conspicuous consumption and looking towards redesigning a new world where product has less impact on the environment. General opinion was summed up by the biting comment of MC Michael Bierut as Stewart left the stage: “Dr Craig Venter is to the human genome as Martha Stewart is to paint chips.” Ouch!The subtle quips continued through subsequent speakers in the afternoon on Friday with references to the ‘millions’ to be made out of design (not) and pleas for people not to put gold glitter on their food, or anything else for that matter. Speakers following her were thanked profusely for “showing us what Design Indaba is all about” by Bierut. Groans and laughter greeted each aside.  Delegates who walked out gathered around Bizcommunity.com’s live ‘twitterfall’ screen outside the main auditorium which live-fed the deluge of tweets to delegates. “It was hysterical,” said one executive creative director of a leading SA ad agency. “The tweets were hugely entertaining, much more so than her speech!”  Another creative director pointed out that the real story was how fantastically social media worked in this case. “People didn’t like her… so they said so. That’s the real story. Brilliant.”   Delegates and journalists attending didn’t pull any punches, with scathing references to her ‘lack of a glittering performance’ and the fact that she could write a book on ‘How to clear a room’, rather.’

Yesterday Stewart addressed a less distinguished audience, who paid R 250 to attend a breakfast session sponsored by Woolworths.   From the blog and Twitter feedback it appears that Stewart used the same talk, but attendees had lowered their expectations, given the feedback about her talk the previous day.   Some comments seemed self-justifying, others remained critical: read Cape Town News Blog’s report here.

Stewart appeared unaffected by the furore, happily continuing her Tweeting about beautiful Cape Town and hoping that she could get up Table Mountain, after the gale force southeaster winds had prevented her from accessing this design icon of the city.  In fairness to her, she did not make any negative comments on Twitter about her visit to South Africa, and was gracious to her hosts and sponsors in acknowledging them, the main ones at least!

Martha Stewart’s visit to Cape Town will be remembered for all the wrong reasons.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com

USA homestyle author and TV presenter, Martha Stewart, will be one of the guest speakers at the 13th Design Indaba, which runs from 24 - 28 February in the Cape Town International Convention Centre.

The Design Indaba is broken up into different elements, and the Conference runs from 24 - 26 February.   Stewart, who is America’s doyenne of style and taste, and editor of the ‘Martha Stewart Living” magazine as well as presenter of a TV programme, will address the conference.   Other speakers include Dutch designer Tord Boontje, trend forecaster Li Edelkoort, and local cartoonist Jonathan Shapiro, better known as Zapiro.

From 26 - 28 February a Design Expo will take place, showcasing 260 exhibits of the best of design in advertising, architecture, craft, decor, film, fashion, graphic design, interior design, new media, publishing and product design.   The Expo is a “100 % local-is-lekker celebration of South Africa’s ingrained creativity”, says the Design Indaba website.

On Saturday 27 February a special breakfast has been organised in conjunction with Woolworths, starting at 9h00, with Martha Stewart as guest speaker.  The breakfast presentation costs R 250, and tickets can be booked at Computicket.

A fashion show, a focus on design for children, a film festival, and the search for South Africa’s most beautiful product also form part of Design Indaba 2010.  More information about the Design Indaba is available on www.designindaba.com.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com

Franschhoek will be hosting the third annual ‘Magic of Bubbles’ Cap Classique and Champagne Festival at the Huguenot Monument from 4 - 6 December, sponsored by Investec, allowing bubbly lovers to taste the best of both French and South African sparkling wines.

The imported bubbly brands represented at the Festival will be Billecart Salmon, Joseph Perrier, and Laurent Perrier, while local brands are Avondale, Bon Courage, Boschendal, Bramon, Cape Chamonix, Colmant, Dieu Donne, Du Preez,  Genevieve Mcc, Graham Beck, Groote Post,  JC le Roux, Krone, Hout Bay Vineyards, Kumkani, La Motte, L’Avenir, Morena, Morgenhof, Nitida, Pierre Jourdan, Seidelberg, Silverthorn, Simonsig, Steenberg, Topiary, Villiera, Weltevrede and Woolworths.

Not only will the visitors taste the best of bubbly, but they will also be able to taste delicacies of the Franschhoek restaurants, which include Cafe Allee Bleue, Dieu Donne, Haute Cabriere, La Petite Ferme, Le Franschhoek, L’Ermitage, Mange Toute, Monneaux, Grande Provence, and Salmon Bar.

Tickets cost R 180 for a tasting glass and 10 tasting coupons, and can be booked at www.webtickets.co.za.  The dress code for the Festival is ‘white with a touch of black’.   The Festival runs from 18h00 - 22h00 on 4 December, and from 12h00 - 18h00 on 5 and 6 December.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com

The Sweet Service Award  goes to Graeme of the Spar Gourmet Food Store in the new Cape Quarter, owners of the Andiamo Espresso at the entrance to the centre.   The most delicious ice creams are served at Andiamo, beautifully displayed.   The staff had incorrectly labelled the ice creams, therefore serving a hazelnut ice-cream instead of the requested coffee-flavoured one.   Realizing the health implications of such an error to a person allergic to nuts, Graeme apologised to the customer, and refused payment for the ice-cream.

The Sour Service Award  goes to Mrs Govender, the owner of MIlky Lane at Cavendish Square.  The customer wanted an apple pancake which appears on the menu.  The staff said they did not apples, despite the centre having a Woolworths, and a Fruit & Veg City across the road.   Mrs Govender said that due to a bomb scare in the centre at midday on that day,  eight hours earlier, no apples had been bought!   Mrs Govender showed no customer interest nor understanding.  She even allowed repair work, utilising angle grinders, at her Nando’s outlet next door, to the irritation of all Cavendish shoppers sitting in the foodcourt.

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com.   Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.

An unlucky restaurant location for the Cape Town branch of Bouillabaisse, and new sister restaurant Crepe Suzette, in the Rockwell Centre in De Waterkant in Cape Town, in what was meant to have become Conrad Gallagher’s Epicurean Gourmet Market before he fled the country with huge debts, resulted in both the restaurants closing down in September.  These restaurants have fused, and have just opened as Camil’s Restaurant, ironically in the previous location of Gallagher’s Geisha Wok in the Cape Royale Luxury Hotel on Main Road in Green Point.   Whilst now fused into one restaurant, a creperie menu and an a la carte menu will be offered to all patrons.   Camil and Ingrid Haas are to run the operational side of the restaurant, while the new partner Jochen Buechel, previous owner of the Place on the Bay in Camps Bay, will look after the marketing of the restaurant.   It is bold to close two restaurant brands which were marketed jointly, off the base of the respected Bouillabaisse brand in Franschhoek, and to start from scratch with the new Camil’s brand.   A review of Camil’s will follow.

A new “Caffe”, which opened five weeks ago, is L’Aperitivo, a wine and cocktail bar that serves breakfast, and light lunches and dinners from “9h00 till late”, the sign on the door says.  Owners Andrea Gargiulo (Italian) and Stef Rau (Swiss) are charming hosts.  They met two years ago, on a cruise liner, and fell in love with Cape Town.   Before setting up their restaurant, they ran the Primi Piatti in the V&A Waterfront for two years.  It is located next door to the Bang Bang Club, a favoured haunt of teenage disco lovers, adding a free bonus to L’Aperitivo patrons, if they enjoy the music and watching the youngsters coming and going from the venue from Wednesdays - Saturdays.   The food menu is written onto a blackboard: the base Insalata L’Aperitivo costs R 30, and R 40 when tuna or chicken mayonnaise are added, and R 55 if salmon is added.   The Frittata costs R 40, the Chicken Parmigiana and a salad (just some green leaves) R 55, Roast Beef with baby potatoes and salad costs R 58, and sandwiches R 45.   For dessert the choices were an Affogato at R 22 and half a pineapple and ice cream at R 25.   Every day fresh ingredients are bought, and the menu changed to reflect what is available.   L’Aperitivo only stocks the very good Glen Carlou wines at the moment, Stef having a close relationship with the Swiss owner Hess.  They plan to offer 30 - 40 wines-by-the-glass, a commendable goal (Stef used to work at Belthezar, known for its wide selection of wines-by-the-glass).    Andrea was previously a ‘mixologist’, he says, a cool word for a barman!    His favourite restaurant is Aubergine.   L’Aperitivo stands for fresh quality food, and good and prompt service.  An ordered take-away Parma ham and brie roll turned out to be a salami roll when opened, a disappointment in an otherwise good experience!  Its brochure states: “L’Aperitivo is a Wine & Cocktail Bar with a Caffe providing a variety of freshly produced food, and which encapsulates a European style of life.   Enjoy the gathering of like-minded people to understand the way of life.   The setting is intimate, comfortable and relaxing, to ensure you enjoy your stay at whatever time you visit L’Aperitivo”.   L’Aperitivo, 70 Loop Street, tel 076 574 1805/082 898 7079.   Open Mondays - Saturdays.

Vanilla officially opened in the Cape Quarter just over a week ago, to a record crowd of 250 guests, the launch invitation being such a hit that the expected one-third no-show did not happen.   This created a problem for the owners initially in coping with serving the drinks and excellent snacks, but was quickly addressed.   It is a shame that the City of Cape Town cannot get the paving completed outside the main Somerset Road entrance to the Cape Quarter.   In fact, the main entrance to the centre was closed off on Thursday evening, meaning that one would have to find the entrance from the street behind the centre.  Franschhoek chef Matthew Gordon is the consultant chef to Vanilla, while its chef is Evan Coosner, previously with Reubens in Franschhoek and at Ginja.  A review of Vanilla is to follow.

The Grand Cafe’ branches in Plettenberg Bay and Camps Bay are soon to be joined by a third branch in The Water Club in Granger Bay, adjacent to the V&A Waterfront. 

Franschhoek is set to see the opening of a new bakery and cafe’ in the building which once housed the Franschhoek Tourism Bureau and, more recently, Winelands Experience.  The new La Place Vendome, a stylish center set to open at the entrance to Franschhoek soon, will house another new coffee shop, a deli and food hall, and a champagne bar.

Genot restaurant on Klein Genot wine estate in Franschhoek was relaunched last week, with the owner Angie Diamond taking over the management of the restaurant.   It is beautifully located above the wine cellar, with a view of the vineyards and surrounding Franschhoek mountains when one sits on the terrace outside.  Inside no expense has been spared in the large restaurant space, with lots of chandeliers perhaps making it too bright at night. The restaurant’s model is Baia, a well-known seafood restaurant in the V&A Waterfront, but at far more reasonable pricing.  Angie feels that Franschhoek does not offer its visitors a good selection of fish dishes.  The winelist is restricted with about five choices per variety, one of them being the Klein Genot, where applicable.  The Klein Genot Shiraz is the lowest priced, at R 158 per bottle, but is still very young, being a 2007 vintage.   The chefs come from Malawi, Mocambique and Zimbabwe, and they add an African feel to dishes, Angie says.   Eleven starters are priced from R 38 (chicken livers, sardines) to R 58 (mussels, and a delicious prawn cocktail), with oysters costing R 18 each.   Five salads (Caprese, Greek, etc) cost about R 48 and three soup choices are also offered, at R 48.   Eight seafood main courses range in price from R 78 for the calamari to R 228 for a seafood platter, and include two kingklip dishes.  The baby kingklip was huge, and came on the bone, which re-created an old childhood fear of bones. The restaurant would have filleted it, had one requested it.  Steaks cost R 138 for a 500 gram fillet, and R 78 for a stuffed chicken dish.  Eight desserts (excellent Pavlova being one of them) cost R 48 each.   On weekend nights live music will be offered, and a Frank Sinatra interpretor Andre Ahlers entertained the fully booked restaurant.   It was a pleasure to meet a fellow Twitterer @MarcKatzy, who came over to introduce himself.   Genot, Klein Genot estate, Franschhoek, tel 021 876-2738, www.kleingenot.com

Rust & Vrede has just been named the best Restaurant of all wine regions in the world, in the 2010 Best of Wine Tourism Awards, organised by the Great Wine Capitals Global Wine Network.  It was lauded for its “welcoming, top quality restaurant”.  It is the only South African entry to have won an accolade.   Will it become South Africa’s Top restaurant of the Eat Out Top 10 Restaurant Awards, presented on 22 November?

Steenberg Winery is opening a new restaurant this week, called Bistro Sixteen82, serving breakfast, lunch and tapas seven days a week, its ad says.   Reservations tel 021 713 2211.  

Beefcakes is a new restaurant with a large space on Somerset Road in Green Point, close to Limnos.  It is clearly set to cater for hungry soccer fans when they walk along Somerset Road to and from the Cape Town Stadium for the 2010 World Cup!

Ginja has made the move into its new premises at the previous Nova/Relish location, at the start of New Church Street.  Chef Chris Erasmus and executive chef Michael Bassett run the restaurant, which now also serves lunches.

Bukhara has re-opened in its Burg Street location in Cape Town, after a fire necessitated a renovation lasting about three months.   “Bukhara Cape Town is proud to announce the opening of their new look restaurant”, its ad says.    Tel 021 424-0000.

Doppio Zero has a special Breakfast offer of R 35 for a cooked breakfast, or fruit and yoghurt, with toast and a cappuccino or a fruit juice, at its Main Road, Green Point branch, from Mondays to Fridays.  Tel 021 434-9581, www.doppio.co.za

Clos Malverne wine estate is one of a number of wine estates to open a restaurant this month (George Jardine opens The Restaurant at Jordan next week).  The restaurant opened last week on the Stellenbosch Devon Valley estate, simply called “The Restaurant”.   It offers a choice of five starters, ranging from R 39 - R 44, seven main courses, ranging in price from R 89 - R 98, and four desserts, at R 35 - R39.  The ad refers to the restaurant as follows: “…this Contemporary South African cuisine style restaurant will truly tantalize your taste buds”.   The Restaurant is open on Tuesdays - Sundays for lunch only. Tel 021 865-2022.

Reuben’s in Robertson was a refreshing pit stop on a trip to Plettenberg Bay last week.   The 30-seater restaurant is located in the 10-bedroom Small Robertson Hotel, a beautifully renovated historical building creating an oasis in an otherwise dreary town.    The staff at all levels were extremely friendly.   The menu design is the same as that of the Reuben’s Franschhoek branch, but the menu items differ vastly.   Four starters range in price from R 58 for a salad of beetroot and goat’s cheese to R 70 for salmon sashimi.   Five main courses start with R 78 for a gnocchi, to R 135 for the veal fillet.  Two cheese courses are offered, at around R 65, and four desserts range in price from R 30 - R 62.   Whilst our party of four loved our food and the good service, one was left with a feeling that the prices may be too high for a small town restaurant, no matter how good it is, and that its menu may not be appropriate for someone wanting a good light lunch, having a further 2 - 4 hours to travel to the Garden Route or to Cape Town.   As per the Reuben’s menu in Franschhoek, the menu lists Reuben Riffel as the Concept Chef.  The Reuben’s Robertson team are Aviv Liebenberg as the Executive Chef, and Christien van der Westhuizen as the Pastry Chef.  An interesting feature of the menu not seen on the Franschhoek menu is a listing of the suppliers of the fruit and vegetable, dairy and olive products, and the pork (including Happy Hog!).   Reuben’s Robertson is located at 58 Van Reenen Street, tel 023 626 7200. www.therobertsonsmallhotel.com.  

Reuben Riffel has been a Brand Ambassador for South African Tourism, in its campaign on CNN.   Erstwhile Top 10 chef Richard Carstens is said to be cooking at Reuben’s in Franschhoek.  Recently he was helping out at Roots restaurant in Gauteng, after Nova closed down.

Alle’e Bleue in Franschhoek has a new surprise every few weeks, and the latest is its menu for its beer garden adjacent to the picnic area at the bottom end of the wine estate.   One can order Paulaner beer and a spinach and smoked chicken salad, a quiche and salad, a Swiss sausage salad or a local cheese platter, at prices ranging from R 45 - R 59.  It hosted its first sushi/wine pairing dinner on Friday, and its first High Tea yesterday.

Grande Provence received a rave review in the Weekend Australian last month, journalist Susan Kurosawa describing it as the “best restaurant in South Africa’s winelands”.    She makes one odd comment about the Grand Provence menu: “The menu is seasonal but, for this being South Africa, expect cute wildlife to be involved. …..  I can’t pronounce much of it, let alone countenance eating Bambi’s relatives”!

Allora in Franschhoek, an Italian restaurant that is part of a chain with a number of branches in Johannesburg, has introduced a restaurant booking incentive called the Allora Miles Program.   The Allora Miles Card will be handed to accommodation staff, and they will receive points each time they make a booking for guests (who arrive!).   Prizes are awarded on the basis of points accumulated, and include airtime and Allora vouchers, vouchers for shopping at Woolworths and Pick ‘n Pay, and electrical appliances.   Feedback supplied to the restaurant is that the incentive programme is ‘too Johannesburg-like’ to be a success in Franschhoek.

Col’cacchio Pizzeria makes delicious pizzas (in Camps Bay at least), and all eight branches in the greater Cape Town area, including Franschhoek and Stellenbosch, are offering a special “Mix & Match” lunch offer, with two courses on the lunch menu for R 99 on Mondays - Thursdays, between 12h00 - 17h00.

Baraza in Camps Bay is to relaunch itself next week as Sapphire.

Nando’s, South Africa’s most creative chicken restaurant chain, is turning up the heat in Turkey, when it opened its first branch in Istanbul last week, reports the Hurriyet Daily News of Turkey.   The company aims to open 60 Nando’s in Turkey, to add to its total of 850 restaurants in 26 countries.  Known for its sharp marketing and cheeky advertising campaigns in South Africa, the Nando’s co-founder Robert Brozin said at the Istanbul opening: “I think that we are representing our leader Nelson Mandela with our restaurants.  Nando’s is like a messenger of South Africa.   With each new restaurant that Nando’s launches in other countries, Mandela sends a signed letter to us”!   Nando’s in Knysna has just closed down, reports CX Express.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com

The Waterfront is set to become a soccer village during the 2010 World Cup, reports the Cape Argus.

Open areas in the Waterfront will become hospitality and match-viewing areas, while the Victoria Wharf shopping centre will be decorated with ‘larger-than-life’ soccer balls, interactive games and other World Cup memorabilia, according the the V & A ’s newly appointed 2010 Commercial Director, John Elliot.   Elliot comes to Cape Town from Australia, having been involved in the Sydney Olympics, the World Cup in Germany, and a number of Commonwealth Game and rugby world cup events.

Elliot is planning to make the Waterfront a “football environment with a lot of football content”.   “It must be a safe and fun experience for all visitors.  We expect a large contingent of fans, tourists and locals, and strive to make their visit to the V & A unforgettable”.   He is working with FIFA sponsors Coca Cola, Sony and Adidas on an activity plan for the soccer tournament.   Top soccer stars have been booked for promotional appearances.

The Waterfront expects 100 000 visitors per day, and even more at the time of the semi-final.   It has also planned activities to coincide with the FIFA Final Draw, taking place in Cape Town on 4 December.

One hopes that the Waterfront’s airconditioning woes will be something of the past by the time the 2010 World Cup starts.    The heat is unbearable in the connecting passages, near Melissa’s in particular, and the fashion mall and the Woolworths side of Victoria Wharf are also without airconditioning, Balducci currently being the exception.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com

The Sweet Service Award  goes to Woolworths in Regent Road in Sea Point, for trusting a customer with payment for a trolley-full of groceries on the day that Woolworths had a technical problem in accepting payment by credit card.   A small sign, not visible to customers entering the store, stated that the store could only take payment in cash, which meant that most customers arrived at the till with their trollies, wanting to pay with their credit cards.   An imprint was done of the card, and the customer was asked to sign the credit card slip when next in the store, given that she is a regular shopper at the store.

The Sour Service Award goes to Google and its representative in South Africa, New Approach Marketing, based in Johannesburg.  About once a week a heavily British-accented person calls guest houses, starting with the insulting introduction to the effect of: “Hello ma’m, I am calling from Google.  Have you ever heard of our company?”.  This is enough to get one’s back up.   When one questions where they are calling from, the caller gets defensive, especially when one has a caller with such a distinctive British accent claiming to call from Johannesburg.  Any questioning of this has led to a torrent of abuse, including a lady caller, who decided to call back to add to the verbal abuse of her male colleague, by calling the recipient of the call a racist and referring to our countryfolk as “blimming South Africans”!  The call centre staff are rude, and never allow one to finish a sentence, that it would be a surprise if they sold anyone Google adwords.  A more gentle salesperson later in the day explained that New Approach Marketing is representing Google in South Africa, and can get guest houses in Hermanus in the top 10 of Google for searches on “B & B in Hermanus” and similar, in “8 - 12 weeks”, on a “no contract” basis, at the cost of R 1 300 per month + VAT + R 265 set up fee.   He explained the broad Manchester dialect in that 30 of his colleagues have come from the UK to set up a branch of the company in Johannesburg, to train South Africans to take over the call centre eventually, and will move to Perth and to Canada, to set up similar operations there.   As a company was calling on behalf of  S A Tourism a few months ago, the caller was asked if the calls are being done on behalf of S A Tourism - his diplomatic but evasive answer was “not as far as I am aware”.  The content of the call was reported to George, the manager of New Approach Marketing in Johannesburg, and he promised to investigate.   His response was that it must be a competitor company calling directly from the UK, also representing Google, that made the abusive calls!

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com.   Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.

The highly regarded South African wine guide Platter’s has announced its two winning white and red wines for 2010, being Palladius 2008 from Sadie Family Wines, and Le Riche Wines’ Cabernet Sauvignon Reserve 2005.

Platter’s Wine Guide has given an early taste of its winning wines, and has also revealed that 41 wines have made the highly-sought after 5-star category, the highest number of 5-star wines since Platter’s was introduced.  As the Platter’s Wine Guide will only reach the shops in November, few clues as to the Winery of the Year, Superquaffer of the Year, and the five-star wines have been revealed.

However, the Platter’s media release states that 6 000 wines were evaluated this year, and 105 of these made the five-star shortlist, for the final selection of 41.  By wine variety, five-star winners include 5 sauvignon blancs, 5 Bordeaux-style red blends, 4 Bordeaux-style white blends, 4 shiraz wines, 4 unfortified dessert wines, 3 ports, 3 chardonnays, 2 cabernet sauvignons, 2 Pinot Noirs, 2 red blends, 1 grenache, 1 chenin blanc and 1 pinotage.

Platter’s has also revealed that multi 5-star winners are Woolworths, with four 5-star wines, which include a sauvignon blanc and a bordeaux-style red blend.  The other two 5-star Woolworths wines have not been revealed.   Boplaas Family Vineyards, traditionally a port winner, Cape Point Vineyards, Distell (5-stars for its Nederburg and Fleur du Cap wines) and Sadie Family Wines are also multi 5-star winners.

The Platter’s South African Wine Guide will be launched in November, with a detailed evaluation of all the South African wines tasted.

Whale Cottage Portfolio: www.whalecottage.com