Whale Cottage Portfolio Blog

Salt Deli, which had a disastrous opening over the festive season, appears to have settled in, and the feedback provided has been implemented, meaning a huge improvement.

The menu has been changed completely, following the feedback supplied (read our initial review here) and the arrival of Jacques de Jager, the new chef at Salt Restaurant at the Ambassador Hotel on Victoria Road in Bantry Bay, Cape Town, who was previously a Top 10 chef at Grande Provence in Franschhoek. 

The biggest change is that cooked breakfasts can now be prepared on site, and these include eggs benedict with bacon (R 45) or salmon (R55), scrambled eggs with smoked salmon (R55), eggs en cocotte - egg cooked individually in cream or butter in a small ramekin (R 45), and savoury ostrich mince (R40).  Further breakfast treats on offer are yogurt, berries and nuts (R 30), bagel and cream cheese (R 20), salmon and cream cheese bagel (R 40), muffins and croissants.  Breakfast is served all day, good news for breakfast fans.  A good cappuccino (R 14) is served too.

The lunch options, which probably are available all the way until the Deli closes at 9pm, include chicken supreme with asparagus salad (R 65), stuffed aubergine (R 60), lamb pita and side salad (R 65), onion and goat’s cheese quiche (R 38), endive, pear and walnut salad (R 40), game terrine (R 65) and a roast beef sandwich (R 65).  I had a tasty lasagne with side salad for R 50, which was not on the menu, but was mentioned.   The lamb pita was dry, and could do with more tzatziki, if there was any in it at all.  A menu board of specials is changed daily, and is additional to the printed menu choice.

A delight for Salt Deli visitors is the large selection and quality of the wines on the winelist - every one of the 12 red wines and 10 white wines is offered by bottle or by glass.   The Bosman Rose costs R 23 per glass, while the most expensive white wine is the Waterford Chardonnay, at R 51.  The reds range from R 31 for a 2005 Waverley Hills Cabernet Sauvignon  to R 55 for a 2006 Ataraxia Serenity blend.  Two Shiraz’s are stocked - 2007 Kleine Zalze and 2006 Andreas.

The star of Salt Deli is the Assistant Manager Cisca, who recognised the guest from the last visit almost two months ago, and came to the table regularly to chat, requesting feedback about the menu and the meal. 

One aspect of Salt Deli that is hidden if one sits outside, is the quality of the bakery items, and the Deli could capitalise on this more in its list of desserts.  The finest tarts (fruit, chocolate, lemon meringue and others) at a mere R 10 each, and the crispiest and lightest pastries (croissants, apple, raisin, danish) at only R 8 each, are fantastic value for take-home treats compared to the expensive ones sold at Voila! in the Cape Quarter.  A good selection of breads is also sold.   The staff dealing with this part of the Deli were exceptionally friendly and accommodating.

Salt Deli has been transformed for the better, and now is well worth regular visits.  In about three weeks the Vodka and Champagne Bar is planned to open upstairs.  Open until 9 pm every day, Victoria Road, Bantry Bay, opposite the Ambassador Hotel. Tel 021 439 7258.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com

South African wines are the fastest growing in the United Kingdom, and make up a market share in volume of 12,3 %, as measured by A C Nielsen.  

South Africa has the 4th largest market share, on a par with that of France, and follows Australia and the USA.   Wines priced R 60 - R 84 grew by 15 % in value in the past year.  Those costing between R 84 - R 120 increased by 27 % in sales value, and South African wines costing over R120 grew by 43 %, even though they have a small market share.   South Africa’s top-selling brand in the UK is First Cape, which increased by 80 % in sales volume and by 73% in sales value.   Other strong South African brands are Kumala, Arniston Bay, Two Oceans and KWV. 

Wines of South Africa (WOSA) CEO Su Birch is expecting growth of 10 % of South African wine sales in the UK in 2010, if the Rand does not strengthen “materially”.

South African wines also performed well in Sweden (18 % increase) and in Canada (11% increase), while sales in the Netherlands, Germany and the USA were on a par with the previous year.

WOSA is an industry-funded body marketing South African wines generically internationally.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com

A new Lonely Planet travel guide  “1000 Ultimate Experiences” has named Cape Town as one of the world’s Top 10 party cities, reports Reuters.

Cape Town’s fellow Top 10 party cities are Belgrade in Serbia, Montreal in Canada, Buenos Aires in Argentina, Dubai in the United Arab Emirates, Thessalonika in Greece, La Paz in Bolivia, Baku in Azerbaijan, Auckland in New Zealand and Tel Aviv in Israel.

One wonders if the editor came to the South Africa, in its overstated evaluation of Mossel Bay, and its incorrectly stated distance between Mossel Bay and Cape Town!   The Lonely Planet accolade for Cape Town is as follows: “With the 2010 World Cup bringing a global audience to South Africa, the partying will only get harder as travelers converge on a city already well known for nightlife. Luxuriate on some of the world’s best beaches by day and kick back under the moonlight at suave cocktail bars by night. Two hours east, in the Indian Ocean, lies the elegant beach village of Mossel Bay, with more great beaches and chic flair. Visitors must try some of the wines crafted by South Africa’s world-renowned vintners, either at a Cape Town bar or at one of several wineries nearby”

For the full Reuters article, click here.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com

For the first time, a wine guide has been published that is aimed at the consumer rather than the wine producer or retail trade.   “The People’s Guide” has been written by Michael Olivier and Neil Pendock, both acknowledged as being knowledgeable about wines.

The book aims at making wine-buying  “easy, fun and innovative”.  It contains tasting notes of 561 wines, selected from 1 200 wines representing the Chardonnay, Sauvignon Blanc, Methode Cap Classique, Cabernet Sauvignon, Shiraz, Merlot and Pinotage varieties.   Relevant information is provided for each wine, including its “flavour profile”, what one can expect to pay, which foods to serve the wine with, and other quirky facts. 

The authors say that the wine guide “….clearly, objectively and honestly provides the wine lover with the information he or she wants to know.  And despite all the hot air surrounding  wine, the whims of the customer are simple: what wine tastes good and how much does it cost.”   They also pride themselves on having made their selection on the basis of blind wine-tasting, as opposed to the (unnamed) Platter’s wine guide, which has not chosen its 5-star wines by means of blind tastings in the past (however, in the 2010 guide the final list of 41 was chosen by blind tasting).   Wine ratings on the basis of blind/sighted tastings is a very controversial issue at the moment, and is a hobby-horse for co-author Neil Pendock specifically.

Michael Olivier is a lovable ex-restaurateur, and was Pick ‘n Pay’s wine head until recently,  He still advises the company.   Neil Pendock is a free-lance wine writer, and is best known for his wine column in the Sunday Times.   The authors worked with Anibal Coutinho, Norma Ratcliffe, Cathy Marston and David Mnoneleli Msebi in selecting and evaluating the wines.

The “People’s Guide” is published by Whisk Publications and sells for R 99.  It is available at selected wine shops, supermarkets and bookshops.  www.michaelolivier.co.za  whiskpublications@iafrica.com

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com

South Africa’s most used wine guide has celebrated its 30th anniversary with the launch of its 2010 edition.  To date 1,4 million copies of the wine guide have been sold, reports wine.co.za.

 The Platter’s South African Wines 2010 edition evaluated 6 000 wines, and 41 of these were rated as 5-star, the highest number of top rated wines ever selected. This year the 5-star wines were selected for the first time by means of a blind tasting from a short-list of 105  top wines.

At the launch last week, the Winery of the Year Award went to Sadie Family Wines.   The winery’s Palladius 2008 won the Platter’s White Wine of the Year accolade.   Sadie Family Wines was one of the first estates to explore winemaking in the Swartland, and “continues to set the benchmark and to retain its status as a true Cape icon”, said editor Philip van Zyl.   Villiera Wines’ 2009 Chenin Blanc won the Superquaffer of the Year award.

The 2010 Platter’s lists 6 000 wines, and 800 wineries and brands, of which 50 are new ones, together with information on what to do, where to sleep and where to eat in the Winelands.   The focus is on 2010, and the events to be hosted by the wineries during the 2010 World Cup are listed in the wine directory.

As sustainability is the central challenge for the wine industry, Platter’s has launched an electronic version of its directory via Apple iPhone and iPod Touch, in conjunction with Wine-Oh!  Also, the company is up-grading its web presence, and will run courses for wine farmers on online wine marketing with e-business company Britefire and the University of Stellenbosch Business School.

The 2011 edition of Platter’s will focus on wine estates’ sustainability, it was announed at the launch.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com

The 18 th annual Whale Festival in Hermanus starts today, and runs until the weekend.   Over the years the Whale Festival has been good for tourism, and accommodation establishments, restaurants and retail outlets all benefit from the event.

The focus of the Whale Festival is to celebrate the marine richness of the region, with talks by local experts on marine topics.   Wally the Whale (?!) will be present as well.  Classical music treats, an ABBA-style concert, a boxing tournament, a half marathon, kid’s morning market, winetastings, car show, lifestyle expo, as well as the Southern Right whales, are on the menu for the weekend.

The Hermanus Whale Festival is using the same logo and slogan as it did last year.  The slogan is inane: “Hermanus, the place to be”!   In a special advertising supplement in Die Burger last week, the “Cape Whale Coast” had a three-quarter page full colour advertisement, which is very poorly designed, trying to depict what the area offers - whales, penguins, wines, sharks, fynbos, golf, beaches etc.

A disturbing report in the Hermanus Times is that there are fewer whales in Walker Bay this year.    So far only 45 whales have been counted.  The norm is to count over 100 whales in October and November.   Local whale experts believe that the whales have been delayed in coming to Hermanus, and are on their way.

Whale Cottage Portfolio: www.whalecottage.com

The highly regarded South African wine guide Platter’s has announced its two winning white and red wines for 2010, being Palladius 2008 from Sadie Family Wines, and Le Riche Wines’ Cabernet Sauvignon Reserve 2005.

Platter’s Wine Guide has given an early taste of its winning wines, and has also revealed that 41 wines have made the highly-sought after 5-star category, the highest number of 5-star wines since Platter’s was introduced.  As the Platter’s Wine Guide will only reach the shops in November, few clues as to the Winery of the Year, Superquaffer of the Year, and the five-star wines have been revealed.

However, the Platter’s media release states that 6 000 wines were evaluated this year, and 105 of these made the five-star shortlist, for the final selection of 41.  By wine variety, five-star winners include 5 sauvignon blancs, 5 Bordeaux-style red blends, 4 Bordeaux-style white blends, 4 shiraz wines, 4 unfortified dessert wines, 3 ports, 3 chardonnays, 2 cabernet sauvignons, 2 Pinot Noirs, 2 red blends, 1 grenache, 1 chenin blanc and 1 pinotage.

Platter’s has also revealed that multi 5-star winners are Woolworths, with four 5-star wines, which include a sauvignon blanc and a bordeaux-style red blend.  The other two 5-star Woolworths wines have not been revealed.   Boplaas Family Vineyards, traditionally a port winner, Cape Point Vineyards, Distell (5-stars for its Nederburg and Fleur du Cap wines) and Sadie Family Wines are also multi 5-star winners.

The Platter’s South African Wine Guide will be launched in November, with a detailed evaluation of all the South African wines tasted.

Whale Cottage Portfolio: www.whalecottage.com

A marriage between Kathy and Gary Jordan of Jordan wine estate in Stellenbosch and Neleen Strauss, a South African restaurateur now based in London, and previously running Vivat Bacchus, has created High Timber in London, in High Timber Street close to St Paul’s Cathedral, the Tate Modern, and Shakespeare’s Globe, reports The South African.

High Timber has 40 000 wines in its cellar, many of them being from Jordan.   The menu has been designed to complement the wines stocked.   It has South African staples like steak, but with an international flair.

Wines of South Africa (WOSA) is taking South African wines on a bus tour in the United Kingdom during May.   The Great South African Wine Trail aims to expose the variety of wines that the Cape has to offer, reports www.offlicencenews.co.uk.

The double decker bus that will be used is carbon neutral, and is branded with South African images, to educate British wine drinkers about the conservation initiatives of South African wine farmers.   Winetastings will also be done, and winemakers will be introduced to the media.   

WOSA is expecting to reach a million wine drinkers in the United Kingdom, visiting eight British cities

Franschhoek wears the crown of the Gourmet Capital of South Africa, with its Wedding Capital stature growing.  The wines of the valley also bring tourists to the area, together with its beauty.

The Eat Out 2009 results may have been an early indicator.   After many years with at least two or three restaurants on the Top Ten restaurant list, we only have one restaurant left on the list, and Franschhoek is in danger of losing its status to neighbouring Stellenbosch as the Gourmet Capital of South Africa.

We asked the accommodation establishments to give us feedback on their views of the service levels offered by Franschhoek restaurants to themselves and to their guests.   The feedback is offered anonymously, to protect the identity of the brave accommodation establishment owners and managers who provided their feedback, and to ensure that they are not banned from any of the restaurants, as has happened in Franschhoek!

Accommodation establishments are an important source of bookings for restaurants, with most guests relying on the recommendation of their hosts to recommend and book restaurants for them.  Only a few guests make their own restaurant bookings before arriving in Franschhoek.  

Spontaneous mentions of restaurants the establishments book for their guests for lunch or dinner are Kalfi’s, Allora, Le Bon Vivant, French Connection, Haute Cabriere, Dieu Donne, La Petite Ferme, Laborie in Paarl, Boschendal Le Piqnique and  Monneaux.

The restaurants that accommodation establishments send their guests to are the ones from which their guests return happy, with their expectations met or even exceeded, that offer a free collection and drop-off service as do Monneaux and Dieu Donne,  that offer a consistent quality of excellent food, excellent service, good ambience, good value for money, being able to make bookings without any problems or errors, being able to expect a positive reply when the guests are asked about their enjoyment of the restaurants,  superb setting, personal attention from the staff, being offered a table a day at certain restaurants but released by a certain time of day, and tend to be those at which the owners of the establishments enjoy eating at as well.

Some accommodation establishments do not send business to a specific restaurant, because they do not know it, because they or their guests have had a bad experience there previously, because they are too expensive, because the “booking service is sloppy”, because of poor service recovery when there is a complaint,  because of poor service from the waiters, and because of the food not being up to Franschhoek standards.    A bad experience reflects badly on the accommodation establishment, in that it recommends the restaurant, and therefore such restaurants quickly fall off the recommendation list.

Sometimes establishment owners are forced to book at other restaurants because their favourites are fully booked or have a closed function.

The accommodation establishment’s owner or manager is likely to recommend the restaurants that are their personal favourites.    This places a huge responsibility on them to recommend restaurants that will make their guests happy too.   Reasons for a restaurant becoming a favourite include the ambience, the service and food quality.

One self-catering establishment owner no longer recommends restaurants, having received negative feedback from her guests, and therefore she sends the guests to the Tourism Bureau, so that they can look at the menus and book the restaurants there.

Service levels of restaurants were seen to be good and not good enough.   Those that laud it, say it is good value for money, and improves all the time, the staff are friendly, and this can often make up for a slip in service delivery.    Those that criticize it, say that restaurants say they are fully booked when an accommodation establishment calls, yet take walk-in bookings.   They complain about “the emphasis is overwhelmingly ‘looks-like-French-cuisine’ but it is patently plastic when the entire package is evaluated.   Local-is-lekker takes a distinct backseat in Franschhoek”.  Service levels are seen to be dropping.

Suggestions to restaurants for improving service levels to accommodation establishments making bookings is to reserve a table per accommodation establishment until a certain time every day, because they are often booked out on the same day.   A restaurant map, as the Vignerons one, would be useful, it was suggested.   Better staff training, given the high turnover of staff in restaurants, to prevent the staff training on their customers, offering a wider range of wines-by-the-glass, offering wines at better prices, displaying accommodation information in restaurants, much like the accommodation establishments tend to display the menus of the restaurants, to not provide reservation numbers for bookings made, to not confirm bookings to the accommodation establishments, as they have no control over their guests’ actions, and to not request credit card details to secure tables at restaurants.

Restaurants would not be happy with no-shows, when accepting bookings from accommodation establishments, and this could annoy them in dealing with establishments. Accommodation establishments cannot be held responsible for the bad manners and actions of their guests, and make bookings in good faith.   The point was made that no restaurant can afford to be unhappy with accommodation establishments making bookings at a restaurant, for whatever reason.

Restaurants tend to not thank the accommodation establishments for the business they receive.    “It would be nice with the odd free (or price reduced) meal, even in winter when they are slow.  We have never received acknowledgement” said one guest house owner.   Another view is that Franschhoek is dependent on its restaurants for its gourmet status, and that no tourists would stay there if we did not have such good restaurants.  Also, some guests may think that one has shares in the restaurant, or that one receives commission when one recommends a particular restaurant too strongly!   One owner expressed the fact that he has not been to all the restaurants: “As locals we find the cost of “test’ dining at Franschhoek restaurants prohibitive”.  He states that his establishment probably therefore does not support the more upmarket restaurants.   “A formal thankyou will be nice” said one owner, while another said “restauranteurs do not need to thank you for your business…   A general note of thanks is appropriate and good and consistent service is also adequate.”

One exception is Haute Cabriere, the only restaurants that appears to understand the reciprocal relationship that should exist between the parties, in offering accommodation owners and managers a complimentary lunch once a year, just as the new season starts.   This enables the restaurant to explain its menu changes, and it gives the accommodation owners a good feel for what is on the menu.

Generally the readiness for 2010 is questioned and the service levels are not seen to meet the challenge of this important sports event.   But will 2010 impact Franschhoek at all, a manager asks.   Another view is that Franschhoek’s fine dining and wining may not be of interest to a fast-food and beer soccer fan, and it is questioned whether Franschhoek has enough large screen and fast-food type establishments to allow communal viewing for the soccer fans.   One owner said Franschhoek’s service levels should be perfect at all times, not just in winter 2010.

An accommodation owner was very vocal about Franschhoek’s businesses not being very welcoming to tourists and residents.   He complained about surly supermarket cashiers and shop assistants, beggars in the streets, dirty streets, faded road markings, potholes, tattered flags, bare flag poles, the “scruffy” Post Office, untrimmed street trees, unkempt gardens, unpainted buildings and walls, “scruffy” sidewalks, and “wonky” road signs, all of which create a poor impression of Franschhoek.

This article was first published in The Franshhoek Month, April 2009.