Entries tagged with “shiraz”.
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Wed 25 Aug 2010
George Jardine is a highly respected chef, and has been a regular on the Eat Out Top 10 Restaurant Awards list. His move to the Jordan Winery in Stellenbosch, to open the mouthful of a brand name ‘Jordan Restaurant with George Jardine’ in November last year probably cost him the Top 10 listing, but has been a welcome lifestyle change for him and his family. The new restaurant has added substance to the Stellenbosch Restaurant Route, and to Stellenbosch taking over the Gourmet Capital crown of South Africa.
The setting of the Jordan wine estate at the end of the Stellenbosch Kloof Road is special, with lots of birdlife, and no traffic noise. A huge dam in front of the winery and the restaurant attracts even more birds. The parking area reflected the popularity of the restaurant, filled with cars on a Friday afternoon. A compliment to the chef is that Hein Koegelenberg and his wife Hanlie (Rupert) of La Motte had brought some of their staff for a treat (their new Pierneef a la Motte restaurant opens in the next few days), whilst Gary Jordan (Jordan Wines owner) also had a table of eight in the restaurant. I enjoyed chatting to both.
When I reviewed Jardine’s in Cape Town, I noted that George Jardine was not visible in that restaurant, despite marketing information which led one to believe that Jardine would be looking after his Cape Town restaurant a few days per week. This does not seem to be the case, as Jardine is very hands-on in his restaurant at Jordan’s (one has to remain sober to get around the Jordan/Jardine brand names)!
The restaurant brand name is on the building near its entrance door (but not visible from the parking area), in silver lettering, adding a modern touch to a building that is not! It looks functionally designed and built from outside, and this perception does not change when one is inside. The interior is a Jardine’s Cape Town deja vu - the open plan kitchen (much bigger preparation space here though), functional interior, some paintings of pomegranates and figs, very functional kitchen counter from the customer perspective, almost old-fashioned, not particularly attractive lightwooded chairs, and modern stacking glass doors. The lovely overlay over the white tablecloth reminded me of Overture’s new tablecloths. The glassware and cutlery is average, but I noticed David Walters’ ceramic touch in the square side plate. The serviette seemed superwhite, of very good quality. The waiters look neat in white shirts, black pants and black aprons.
The waiter Andrew was perfect - not pushy, not arrogant, helpful, informative, patient in answering all my questions, just disappointing when he did not e-mail the winelist on the same day, as promised (it appears he had delegated this to Jardine’s wife, who did not attend to it until I called for it). He presented the menu on a black leather holder (similar to that of Overture, Majeka House and others I have seen recently).
The first thing I noticed on the menu was the date with a weather description “A misty 23rd July”. One has two choices on the menu - a three-course Menu Du Jour winter special at R 180, and R220 if one has two wines - one does not have any choices on this menu. Alternatively the three-course a la carte menu allows one to choose two dishes for R 200, and 3 courses for R225, and one has up to four choices per course. There is little difference in value between the two options, and therefore I ordered from the a la carte menu.
The winelist is cute and neat, a small square size, bound in a black leather cover, and each page has a quotation relating to wine on it. Corkage is indicated at R50, and only one bottle is allowed. The winelist is introduced as follows: “This is a selection of wines we enjoy. Each bottle is full of love, passion and a story and if you listen carefully with your taste buds some part of that story may show, explaining terroir, slopes, altitude, climate and other interesting details. A wine however is not made by one person alone, much like the food you are about to enjoy. Thousands of people from farms, most of which can be seen from where you are sitting, have had an effort in making your wine – whether that is planting, pruning, squashing or bottling it. Please enjoy our effort in presenting their effort.”
The wine range contains a mix of Jordan and other wines, and the price band is such that it offers an affordable wine for every pocket. Wines-by-the-glass are surprisingly affordable, a glass of Chameleon (a Jordan brand) Rose’ costing R25, and a glass of Jordan Sauvignon Blanc, Chardonnay, Syrah, Cabernet Sauvignon and Mellifera does not cost more than R40. White wine bottle prices start at R90 for a Chameleon Sauvignon Blanc/Chardonnay, peaking at R700 for a Jordan CWG Auction Reserve Chardonnay. De Waal Pinotage costs R85, a Jordan Sophia R963. While the winelist shows vintages, it does not describe any of the wines. I ordered a glass of Jordan Syrah 2006, which was very smooth, smoky and full-bodied, reminding me of a shiraz made the old-fashioned traditional way.
The bread plate was the most creative I have ever seen, refreshingly different, and reflects that Jardine is an ardent bread baker. The square bread plate had a bowl of aoili, a block of farm butter, crisp strips made from sweet potatoes, and a breadstick made from vetkoek dough. It wasn’t just the individual items that looked amazing, but the way in which they were presented made it look like a course in itself.
What I found interesting, having been at Jardine’s in Cape Town where ”organised chaos” seemed to dictate food presentation, is that Jardine is very angular, his food presented in square containers. The starter, for example, was presented on a black slate tile (I remember slate at Jardine’s in Cape Town for the cheese platter) and this was set inside a square glass container, with a serviette neatly placed between the two containers, making its presentation look very smart.
The duck liver parfait starter, with a confit duck bonbon rolled in sesame seeds, served with prune and celeriac chantilly and tiny slices of toasted brioche, was melt in the mouth (the bonbon had been left off the plate by mistake initially). Other starter options were Saldanha Bay mussels, pan fried west coast mackerel, and hand rolled fettuccini. The main course arrived after about a 45 minute wait, which seemed long, in that I had run out of questions to ask, been to the bathroom, and read all my Twitter updates. My main course intrigued me, in that it was not any old pork, but “Penny Verburg’s suckling pig roasted”, which was served with braised cavolo nero (a type of black cabbage), parsnip and gremolata. Penny is the wife of Botriver-based Luddite winemaker Neels Verburg, and she has a good hand with organic pig rearing, Andrew told me. The pork was thinly sliced, and every now and again one had a bite of the thinnest pieces of crackling, giving good mouthfeel as well as taste. Other starter choices were Chalmar ribeye, hake, and gnocchi. I felt that I had hit the jackpot in both choices, they were so outstanding. I didn’t have any dessert, but I could have chosen between chocolate souffle, an interesting sounding baked Pimm’s creme catalan (just saw a very similar dessert on the La Colombe menu), or a cheese board.
The Menu du Jour was Vichyssoise with a warm salad of sauteed tongue, gnocchi and gremolata; braised veal brisket; and chocolate hot pot with vanilla ice cream and praline.
I will go back to Jordan Restaurant with George Jardine, on a summery day, so that I can sit outside, and try more of Jardine’s creations. It is a pity that Jardine is so hands-on that he does not allow himself to leave the kitchen at all to greet his customers, a contradiction as he is visible to all diners, but he makes no eye contact, and barely responded when I thanked him for the lovely lunch when I left.
Jordan Restaurant with George Jardine, Jordan Winery, Stellenbosch Kloof Road, Stellenbosch. Tel (021) 881-3612. www.jordanrestaurant.co.za (The website is not operational. Surprisingly, no information about the restaurant is available on the Jordan Wines’ website www.jordanwines.com ). Open for lunch Wednesdays - Sundays, and on Thursday and Friday evenings for dinner.
Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com
Tags: 'organised chaos', aoili, bread baker, Chameleon, corkage, David Walters, De Waal, Eat Out Top 10 Restaurant Awards, functional, Gary Jordan, Gourmet capital, Hanlie Rupert, Hein Koegelenberg, Jardine's in Cape Town, Jordan CWG Auction Reserve Chardonnay, Jordan Restaurant with George Jardine, Jordan Sophia, Jordan Syrah, Jordan Winery, Jordan wines, La Colombe, La Motte, lifestyle, Luddite, Majeka House, Menu du Jour, Neels Verburg, organic pig rearing, Overture, Penny Verburg, Pierneef a la Motte, restaurant review, shiraz, Stellenbosch, Stellenbosch Kloof Road, Stellenbosch Restaurant Route, Top 10 listing, website
Thu 19 Aug 2010
The Food & Wine Bloggers’ Club meeting held at Brio restaurant last night was a huge success, with five Haut Espoir wines tasted, and Rob Armstrong of the wine estate and Sam Wilson of Food24 informing and entertaining the food and wine bloggers attending. There were lots of laughs, and bloggers attending participated in the discussion. Cape Town was highlighted by Rob as seeing an “explosion” of food and wine writing, mainly via bloggers, which was not evident in other areas in South Africa.
Sam Wilson, Editor-in-Chief of Food24, Woman24 and Parent 24, impressed by doing her presentation using an iPad, which most bloggers had not seen before. She challenged bloggers to find their “barrier of authenticity”, in that each blogger should define how far one can go, who one is via one’s blog, and how much of one’s self one wants to reveal. Each blogger should set their own parameters. “How much of you do you want to be?” she asked the bloggers. She argued for honesty in blogging, and for not following the magazine route of “selling out”, in only writing good restaurant reviews. She said that Food24 would be following a policy of saying it as it is in their restaurant reviews. Brad Ball, chef of Bistro 1682, in discussion of restaurant reviews, said that they welcome the feedback from reviews, and act upon it. He does take the feedback “from whence it comes”, he said. Restaurant owners and chefs were advised to not respond when they have had something to drink! Restaurants should contact the clients posting negative reviews, and sort the issue out as quickly as possible.
Sam warned bloggers to not set themselves up as an expert, as one can easily be ridiculed by others. She advised them to be humble and honest in their writing. She reminded bloggers to not take their blogging too seriously, and not be too earnest, but rather enjoy it and to blog for fun. Each individual blogger’s writing will not change the world, and “does not matter in the bigger scheme of things”. Sam advised that Google Analytics be used to measure the blog’s readership. Food24 has a special page on its website to provide a platform for 440 food bloggers, with 50000 readers and 200000 page impressions per month. She advised new food bloggers to join the Blog platform that had been set up for them on the Food24 website, and then to start up their own independent blogs once they have gained in confidence. Photographs should be captioned and tagged, to help with Search Engine Optimisation (SEO), and should be well-shot in good light. Headlines should have “Googable” words in them, for SEO. The most popular recipes posted on the Food24 Blogs platform are for fundamental meals such as chicken pie, macaroni cheese, bobotie, and anything with chocolate in it. A recent post of a “Braai pie” recipe attracted 10 000 hits for a first-time blogger. Sam concluded that she no longer sees herself as a journalist, but as a “conversation shepherd”.
Rob Armstrong impressed the bloggers by being himself and honest (as was Sam), and is incredibly tall. Haut Espoir was bought by his family in Franschhoek ten years ago, and Rob took the bloggers through an informal tasting of his Sauvignon Blanc, Chardonnay, Shiraz Rose (he says they cannot make enough of it), Gentle Giant (named after Rob’s brother) and Shiraz. Half of Haut Espoir is planted with vines, and the other half with fynbos, over 7 000 fynbos cuttings, representing 600 - 700 species, having been planted. The goal is to follow organic and biodynamic farming practices, and Haut Espoir supports the Biodiversity and Wine Initiative. The winemaker is Nikey van Zyl, and Rob says that he is in charge of sales and quality control, in testing the wines. He has a personal relationship with his clients (including &Union and Caveau), and personally delivers his wines to them, so maintaining the good relationship. Rob writes a “Fynbos Friday” post about the wonderful plants they have on their farm. One can do a Fynbos and Vine Tour with Rob, by making an appointment. In contrast to Sam, Rob does not know his website readership, and does not really care what it is. He does however know that they produce 80 000 bottles of wine per year.
It was interesting to hear the Canadian statistic that the average time between buying and drinking a bottle of wine is 17 minutes, meaning that wine drinkers are not ageing their wines any more. In South Africa the statistic is 72 minutes. Rob shared that the number of Vignerons of Franschhoek has more than doubled since 2004, and now stands at 54. Discussions are in place to stretch the new Franschhoek Wine of Origin region, to include such wine estates as Backsberg and Glen Carlou. Rob is the Chairman of the Vignerons’ Sustainability Committee, a joint action by the vignerons to self-audit their sustainability. Wine buyers can check the sustainablity of the wines they buy and drink via the new sustainability seals. Rob is on Twitter, as @Rambowine, while the farm’s Twittering (@HautEspoir) is done by Raoul de Jongh. Rob was asked whether wine sales had increased due to his blogging and Twitter activity, and he said that he could not quantify that, but that it was easier to sell his wines due to the awareness that had been created for Haut Espoir.
The next Food & Wine Bloggers’ Club meeting will be held on Wednesday 22 September, at the Salt Vodka and Champagne Bar, above Salt Deli and across the road from the Ambassador Hotel in Bantry Bay. Food blogger Dax Villanueva from Relax-with-Dax and wine blogger Hein Koegelenberg from La Motte will be the speakers. To make a booking to attend, e-mail info@whalecottage.com.
Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com
Tags: "Braai pie", "Fynbos Friday", "Googable" words, &Union, 'conversation shepherd', @HautEspoir, @rambowine, Ambassador Hotel, awareness, Backsberg, Bantry Bay, biodynamic, Bistro 1682, bloggers, blogging, bobotie, Brad Ball, Brio restaurant, Cape Town, caption, Caveau, chardonnay, chef, chicken pie, chocolate, Chris von Ulmenstein, Clare Mack, Clare McKeon, Clare McLoughlin, Dax Villanueva, Editor-in-Chief, Food & Wine Bloggers' Club, Food & Wine writing, food and wine bloggers, food and wine writing, Food24, Franschhoek, Franschhoek Wine of Origin region, fynbos, Fynbos and Vine Tour, Gentle Giant, Glen Carlou, Google Analytics, Haut Espoir, Hein Koegelenberg, honesty, i-Pad, La Motte, macaroni cheese, magazine, Nikey van Zyl, organic, page impressions, Parent24, photographs, quality control, Raoul de Jongh, readership, recipes, Relax with Dax, restaurant owners, restaurant reviews, Rob Armstrong, rose, sales, Salt deli, Salt Vodka and Champagne Bar, Sam Wilson, sauvignon blanc, search engine optimisation, self-audit, SEO, shiraz, sustainability, Sustainability Committee, tag, Twitter, Vignerons of Franschhoek, website readership, Whale Cottage Portfolio, Wine Biodiversity Initiative, winemaker, Women24
Mon 16 Aug 2010
I love seeing innovation in a restaurant, and was excited when I saw the first menu of Societi Bistro’s nine-cycle “Tour of France”, which started at the beginning of this month. Three French speciality dishes representing a particular region are presented at R150, and the menu changes every Wednesday over the nine week period. A suitable wine is recommended week on week, and the prices charged are most reasonable. One does not have to order all three courses, and there is no choice per course. One is able to order from both the a la carte and the French menu.
I am a slow convert to Societi Bistro, not having been overwhelmed by it in the past. I enjoy their tongue starter, and two enjoyable dinners there with Clare and Eamon McLoughlin from Spill Blog have improved my opinion. I invited Jacqui from Charly’s Bakery to join me, but we did not realise that the Onion Soup and the Pot au Feu would contain pork, so Jacqui ate from the a la carte menu. What impressed me was the passion for the French tour by Chef Stef Marais, who came to the table regularly to explain the French menu to us and to check on our satisfaction with it, and let his staff bring a media release to the table - it is not often that restaurants are good at marketing themselves, and have such documentation available. Stef is third generation South African, and is proud of his French heritage.
Chef Stef explained the background to the “Tour of France” coming from the Bistro style of the restaurant, and this is an annual “thanksgiving” to the regions that they represent in their menu. Stef had worked with French chefs in London, and has travelled in France. He comes from Nelspruit, did his apprenticeship at the Table Bay Hotel, went to work in London, before returning to the Mount Nelson Hotel, and from there he came to Societi Bistro, just as it moved from the V&A Waterfront to its Orange Street location. Chef Stef spontaneously invited us to visit the kitchen and we did so when it was all cleaned up after the dinner service. He told us that he had a paying guest, journalist Richard Holmes, on his ”Kitchen UnConfidential” programme, working alongside him in the kitchen all day.
Societi Bistro has a bistro feel, with chanson music, dimmed lighting, candles, a fireplace in almost every room, almost making it too hot for the unseasonally warm August evening. There are blankets over some of the chairs, if it is really cold, and they add touches of colour. Subtle paint effects are on most walls, with an unplastered brick wall in one room. Material table cloths cover the tables, and the chairs are Bistro style. A ‘chef’s table’ close to the kitchen is cosy, and right at the action, with its own special menu. A very cosy bar/lounge The Snug is popular for smokers, in winter especially, and it is here that Jacqui and I retreated to after our dinner, chatting to Chef Stef again, and bumping into Mervyn Gers, the founder of Radio Kontrei, which became Kfm. Our waitress Julie was exemplary in her ability to make one want to order every menu item she described, and in looking after us and checking on us regularly.
The a la carte menu offers an interesting mix of very local dishes and Bistro ones . The starters offered are ”skilpadjie” (lambs liver) with “krummelpap” - cooked mealie meal (R32), Beetroot carpaccio (R38) and ox tongue (R49). The pasta dishes have two prices, ranging from R36 - R65 for half portions, and R53 - R96 for a full portion of Limone Fettucine and Mushroom Risotto, respectively. Specials on offer were a stuffed and deboned harder, and a winter salad of ricotta, beetroot and orange. Jacqui loved her roasted bone marrow (R40) and her Sirloin Bearnaise (R98), being a Bearnaise sauce addict, she said. One can also order the steak with a Cafe de Paris sauce. Other main course choices include prawns, lamb shank, venison bourguignon, an ostrich and oat burger, coq au vin, and Vietnamese pork belly. Dessert choices are disappointing in only being cakes (baked cheesecake, lemon tart, chocolate nemesis), creme brulee and ice cream, costing between R40 - R46. We both did not like our coffee, my cappuccino being too milky and the coffee just not of a good quality, and we were not charged for it. We were impressed with the nice packaging for Jacqui’s doggy bag.
The wine list does not specify vintages, and a good number of wines-by-the-glass is available, but some seem expensive in that the costing for the Shiraz brands is based on three glasses per bottle, while the norm is four. Three Shiraz brands are stocked, for example, a Hoopenberg (R35/105), Joubert Tradouw (R55/165), and Saronsberg (R90/R269) . For the Sauvignon Blancs, however, the glass of wine is based on 1:5, and the prices are very low (Joubert Tradouw Unplugged R13/R75, Warwick Professor Black R26/R155).
Paris was the first region to be represented by Societi Bistro, and its three courses were Gratinee de (sic) Halles - French Onion soup - (R30), Pot au Feu of braised pork belly (R90) - described as a “porkbelly potjie” - and Paris Brest dessert (R30). The onion soup was brown and rich, made with bacon, sherry and chicken stock, served with gruyere cheese croutons, a lovely way to start the meal, with a glass of Thelema Mountain Manor good value at R 32. However, the bacon in the soup is not a conventional ingredient, according to ’Larousse Gastronomique’. The Pot-au-Feu is usually made from beef or chicken, says my French guide, and I felt that Chef Stef had taken some creative licence in its preparation, with potato, leek, celery, onion, garlic, thyme and carrot cooked with the pork, and served with the broth as well as a gherkin and Dijon mustard relish. The 200 gram pork slice was tough to cut, until I discovered that it had been rolled and was held together with string, which one could not see. The highlight of the menu is the Paris Brest dessert, which represents the story of a cycle race between Paris and Brest in 1891, and a local patissier creating a dessert in its honour in the shape of a bicycle wheel. It is made from choux pastry, a little dry Jacqui and I thought, making it too crispy and hard and unlike eclairs, but filled with the most amazing creme patisserie, and sprinkled with caramelised slivered almonds, making it creamy and crunchy.
Currently (until tomorrow) the ‘Massif Centrale’ is the featured region, and its menu is ‘Tourain Blanchi a l’Ail’ (garlic soup), Cassoulet, and Creme Caramel. The rest of the ‘Tour of France’ at Societi Bistro is as follows:
* From 18 August the focus is the ‘Pays de la Loire’ - the Gardens of France (Oysters a la Poitou-Charentes, Pork Noisettes with prunes and ‘Crepe Angevines’- served with apple marinated in Cointreau, and Chantilly cream). There is no French menu from 24 - 31 August.
* From 1 September the featured region is ‘Normandie and Bretagne’ (Moules au Cidre - mussels cooked in cider, Baked Gurnard with fennel, leaks and capers, and Apple Tarte Tatin).
* From 8 September the focus is Alsace and Lorraine (Quiche Lorraine, La Potee Lorraine - smoked bacon, white beans and pork shoulder - and Tarte Alsacienne - an apple tart).
* Week 6 (from 15 September) focuses on the ‘French Alpes’ (Salade Lyonnaise, Fricassee de poulet a la creme - chicken in a white sauce - and Profiteroles with warm dark chocolate sauce).
* There is a break, and the next French region focus is on Burgundy from 6 October (Pork rillettes, Beouf Bourguignon and Pain d’epice et poires au vin - a Honey Cake with pears in wine).
* The South West of France is the focus from 13 October (Garbure - “rustic country soup” with confit duck and vegetable broth - Beouf a la Bordelaise, and Labnah cheese served with brandy prunes.
* The focus on the Cote d’Azure starts on 20 October, and the menu consists of Bouillabaisse, La Daube Nicoise - braised beef with black olives, celery and carrots - and Gratin de (sic) fruits rouges.
We had a lovely and long evening, and enjoyed the attention from the excellent waitress and from Chef Stef, the homeliness and friendliness, and the care taken in compiling this interesting menu (except for some of the typing errors). The disappointment was the poor coffee, and the bathroom I used was shocking - dirty floor, old-fashioned, so bad that I had to run out. Jacqui had used another one, and was equally put off by it. Chef Stef is really trying hard, but I got the feeling that they are not quite there yet in terms of food quality.
Societi Bistro, 50 Orange Street, Gardens, Cape Town. tel (021) 42 42 100. www.societi.co.za (The website has the Tour of France menu details, but has a technical problem in that text is written over other text on most pages. The website is short on food pics, with three only, and has no Image Gallery. Innovative is the You Tube video on the site). A newsletter is sent out weekly, creating top of mind awareness and appetite appeal. Twitter @SocietiBistro
Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com
Tags: Alsace and Lorraine, bathroom, bearnaise, Bretagne, Burgundy, cakes, Cape Town, cappuccino, Charly's Bakery, Chef Stef Marais, choux pastry, Chris von Ulmenstein, Clare and Eamon McLoughlin, French Alpes, French heritage, French menu, Hoopenberg, Jacqui, Joubert Tradouw, Julie, Kfm, Kitchen UnConfidential, krummelpap, Larousse Gastronomique, Massif Centrale, Mervyn Gers, Mount Nelson Hotel, Normandie, Orange Street, Paris Brest, Pays de la Loire, Pot-au-Feu, Provence, Radio Kontrei, restaurant, restaurant review, Richard Holmes, Saronsberg, shiraz, skilpadjie, Societi Bistro, South african, South West France, Spill Blog, Table Bay Hotel, thanksgiving, The Snug, Tour of France, V&A Waterfront, Warwick Professor Black, Whale Cottage Portfolio, wines-by-the-glass
Mon 17 May 2010
A Tudor-style restaurant building, built in the 1930’s, has become the home of one of Cape Town’s best “finer dining” restaurants, offering excellent value for money. La Mouette (The Gull) has opened on Regent Road in Sea Point (there is no branding on the outside yet, so one must look for the number 78, near Checkers), and is named in honour of the noisy landmark of this suburb, even though there were no seagulls to be seen nor heard while I was there. The building was previously the home of Europa and The Carvery. Coats of paint, chic decor inside, and a bubbling fountain filled with Koi in the entrance courtyard and surrounded by French-style bistro tables and chairs, have given the building a new lease on life.
But it is the owner trio of General Manager Mari Vermaak, Chef Henry Vigar, and Marketer/Righthand Gerrit Bruwer that has “rejuvenated” the building and its interior, with a refreshing approach to running a restaurant of excellence, based on Henry and Mari’s experience in the restaurant industry in London. Vigar is a passionate chef whose cooking style is modern French-style cuisine with a Mediterranean influence. He has worked at a number of Michelin-starred restaurants (The Square, La Noisette and The Greenhouse in London, Rascasse in Leeds, and Hotel des Pyrenees in France) as well as at The Quayside in Sydney. He was the Head Chef at Kensington Place, where Eric Bulpitt, chef at Jardine on Bree Street, worked for him for a while.
Mari is a bubbly yet serious restaurateur, who has a firm hand on the operation of the restaurant. She has done all the staff training, and impressed me with her description of how they employed the best of more than 400 applicants for the waitron and kitchen positions, including making applicants write food and wine knowledge tests. All the staff have sampled all the dishes on the menu, and whenever a new dish is introduced, Chef Henry explains it to the waiters. Wine estates like Villiera and L’avenir have come to the restaurant, to train the staff about their wines. The service from my waiter Peter was perfect, a reflection of Mari’s thorough training.
Mari grew up in George, and was a graphic designer before moving to London, where she was a Restaurant Manager at Gilmours on Park Walk, at Kensington Place, and at Launceston Place. It was at Kensington Place that Chef Henry showed her his interest by sending specially made chocolate macaroons to her desk. The rest is history, as they say in the classics! Mari’s London background shows, in her neat black shirt, skirt and stockings, the ultimate classic front-of-house dress. Mari is a warm, friendly, down-to-earth and generous hostess, giving up three hours of her time, sitting and chatting to me about their background, and receiving a quick overview about the importance of social media marketing from me. Whilst they have just started a blog, they agreed that it is time to embrace Twitter, especially given their gull theme, and did so immediately! Gerrit and Mari both studied graphic design at the University of Potchefstroom, and Gerrit has designed a beautiful corporate identity for the stationery, menu and winelist, with flying seagulls and flowers. Mari and Henry are partners, and both Leos!
Mari felt it important to not alienate locals, and hence all menu items were named in English instead of their French equivalent. The menu has a small selection of dishes, making it relatively easy to choose. The lunch and dinner menus are almost identical in terms of dishes offered, but the prices differ somewhat. For lunch, for example, one can order extra sides, at R 25 each, whilst they do not appear on the dinner menu. For lunch all Starters and Desserts cost R 35, and Mains cost R 80, a total of R 150 for a 3-course lunch, whilst the dinner cost is R 210 for 3-courses, or R 50 for the Starters and Desserts, and R 110 for all Mains. The dinner menu offers one or two more options for each course.
I had the Chicken liver parfait, chicken reillette, pear chutney and toasted brioche as a starter, a lovely combination, the pear chutney being a surprise but well-matched. I overheard a neighbouring table proclaim that the French onion soup was the best they had ever eaten. Other lunch starters are a tomato salad served with tapenade and smoked mozarella; mushrooms on toast served with walnut salad and roasted fig; and prawn and ginger ravioli. I ordered the sweetcorn risotto served with the cutest tempura pea shoots, almost a work of art, and decorated with lime and coriander gremoulata. Alternatives are “house-made” linguini (by an Italian in the kitchen), hake, chicken, confit duck, and minute steak. The dessert options are really interesting, and gives one a feel for Chef Henry’s creativity (he still seems somewhat more classic, but with a twist, on the starters and mains), and I will come back for these: peanut butter parfait and chocolate ganache; a “gin and tonic” with a difference; and passion fruit curd, doughnuts, Greek yoghurt and honey foam. The cappuccino was excellent, the coffee being supplied by Deluxe, a small specialist coffee roastery in Cape Town.
An alternative to the menu is a choice of tapas style dishes to share, at R 35 each: marinated vegetables and olives; truffle and cheese croquettes; tempura style vegetables and roasted pepper dip; sweet onion tart, olive, thyme and marinated anchovy; and crispy calamari, smoked paprika and saffron aioli.
The winelist is neatly presented, and offers an impressive list of 15 wines-by-the glass, and about 75 wines. One senses that many of the wines stocked are because of a special relationship that developed between the wine estate and Henry and Mari when they were compiling their winelist, and Avondale, Villiera, Springfield and L’avenir feature strongly on the list, as does Tokara Zondernaam. Champagnes are stocked (Moet & Chandon, Billecart Salmon Rose, Champagne Barons de Rothschild and Bollinger Special Cuvee), while the very recently launched La Motte Methode Cap Classique (R500), as well as Villiera, Pierre Jourdan and L’avenir sparkling wines are also stocked. A number of Shiraz options are available, ranging from R 150 for Villiera Shiraz, to R 280 for the Thelema. No vintages are offered on the winelist, one of few points of criticism.
Mari refused to allow me to pay for the two course lunch, glass of bubbly and two cappuccinos I enjoyed with her. I therefore returned for a paid-for dinner with a friend three days later, and we were impressed with the Butternut squash soup served with toasted pine nuts and blue cheese, and the sweetcorn risotto and the pan-fried Duck breast as main courses. We were spoilt with a taste of the Bouillabaisse, with a plump prawn, tiny mussel, tender tube of calamari and crayfish. For dessert we had the signature “Gin and Tonic”, consisting of tonic jelly, gin syrup, and lime ice cream, the most unusual dessert I have ever experienced, refreshing and revitalising.
La Mouette is planning themed evenings, and will open a chic wine bar upstairs in December. One can sense the energy and innovation in what is still a very early start for the restaurant, my visit having been a week after opening. La Mouette is a restaurant to watch, and will soon be flying high on the Cape Town restaurant scene.
POSTSCRIPT: I was privileged to have been invited to the Chef’s Table at La Mouette on 20 May, in the company of Clare Mack of Spill Blog, JamieWho of JamieWho Blog, Kim Maxwell, Rey Franco, and Sam from L’Avenir. The amuse bouche was a butternut soup served with a to-die-for cheese and truffle croquet, followed by a prawn and ginger ravioli, mushrooms on toast served with walnut salad and vanilla roasted fig, a highly praised Bouillabaisse, Rib of Beef, the famous “gin and tonic” dessert of Chef Henry, passion fruit curd served with mini-doughnuts, and the “crunchie” dessert, served as a chocolate fondant, honeycomb espuma and ice cream. Every course was perfectly paired with a L’Avenir wine. Such a good time was had that the last guests left long after midnight. The La Mouette branding has now been erected at the entrance to the restaurant, and should make it easier to find the restaurant.
POSTSCRIPT 4 JULY: I have returned to La Mouette a number of times, and always had attentive service from Mari. My last visit was a disappointing one, probably due to Mari not being on duty that evening. The manager on duty was not on the floor except for showing us our table and apologising about the winelist error. A winelist “typing error” for an incorrect Villiera wine-by-the-glass vintage, which had been identified ten days prior as an error, was still on the winelist. The waiter stretched in front of us to put down the cutlery. The wrong amount was taken off my credit card for payment. There was no one to greet us when we left the restaurant. I wrote to Mari after the dinner, and received a very defensive “Dear customer” letter.
POSTSCRIPT 2/9: I returned for the first time in 2 months today, sitting in the fountain courtyard, dominated by a massive motorbike parked there. Mari was professional, yet very changed in attitude, due to our feedback about the 4 July dinner. The restaurant has changed to a Spring Special menu at R175 for 6 courses (or R350 for wines paired to 5 of the courses), with a typing error. An Express 2-course lunch at R99 has been introduced, which was not good value - my colleague had the marinated tomato salad and chicken. We shared a bowl of Chef Henry’s new cheese and ham croquettes, and I ordered my favourite, the chicken liver parfait. The Beef Sirloin was average, four small slices expensive at R105 - one pays a R25 supplement for it. The Tapas selection has been taken off the menu. The service from Hazel was sweet, and she was very willing to please, but stretched across us in replacing the cutlery. Mari did not want us to pay for the meal today, due to the problems with our 4 July meal, but we refused her generous offer.
La Mouette, 78 Regent Road, Sea Point. tel 021 433-0856. www.lamouette.co.za (the website is one of the best I have ever seen for a restaurant, informative, with menu and winelist, and link to the blog). Twitter @teamlamouette. Open Tuesdays - Sundays for lunch, and Mondays - Saturday evenings for dinner.
Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com
Tags: "Gin and tonic" dessert, Avondale, Barons de Rothschild, Billecart, blog, Bollinger, Bouillabaisse, Cape Town, Checkers, Chef Henry, Chris von Ulmenstein, corporate identity, Deluxe coffee, Eric Bulpitt, Europa, excellence, Express Lunch, finer dining, fountain courtyard, French-style cuisine, Gerrit Bruwer, Gilmours on Park Walk, Henry Vigar, Hotel des Pyrenees, Jardine, Kensington Place, L'Avenir, La Motte, La Mouette, La Noisette, Launceston Place, Leo, London, macaroons, Mari Vermaak, menu, Methode Cap Classique, Michelin-starred, Moet & Chandon, Pierre Jourdan, Rascasse, restaurant, Sea Point, shiraz, social media marketing, Spring Special, Springfield, staff training, sweetcorn risotto, Sydney, tapas, Tempura, The Carvery, The Greenhouse, The Quayside, The Square, Thelema, Tokara Zondernaam, Twitter, University of Potchefstroom, value for money, Villiera, vintages, website, Whale Cottage Portfolio, wine bar, wine estates, winelist, wines-by-the-glass
Sun 11 Apr 2010
Four food festivals in April will give food lovers something to look forward to, and will be a tourism boost to the towns in which the festivals will be taking place. Unfortunately, some of the festivals overlap, but being longer than one day each, may still attract visitors to all events.
The South African Cheese Festival takes place over the long weekend (for those taking Monday 26 April off) from 24 - 27 April at Bien Donne, outside Franschhoek. It offers Turophiles (cheese lovers) lots of cheese tasting, with artisan cheese makers displaying their special cheeses, as well as more standard supermarket ones at the Checkers Cheese Emporium. Well-known entertainer Nataniel will be one of the celebrities doing a cooking demonstration, as will Soli Philander (Cape Talk), Beyers Truter (Beyerskloof), and food editors of women’s magazines. Related products such as breads, pestos, wines, preserves and olives will also be sold. The Festival is open from 10h00 - 18h00 daily, and the entrance fee is R 110 on the weekend days and R 90 on the week days. Tickets must be bought at Computicket and Checkers, and are not available at the gate. More information: www.cheesefestival.co.za
The Lamberts Bay Crayfish and Cultural Festival runs from 22 - 25 April, and offers crayfish at R 70, which includes salad, potatoes and a choice of two sauces. Oysters will also be available at R 10 each. Paella will be served at beach restaurant Muisbosskerm. More than 100 stalls will be set up, and a new addition is the Music Festival, which includes performers such as Steve Hofmeyer, Thys die Bosveld Klong and DJ Ossewa, amongst others! Ticket prices change per day of week, and range from R 40 - R 140. More information: www.kreeffees.com
The Riebeek Valley Olive Festival takes place for the 10th year in Riebeek Kasteel and Riebeek West from 30 April - 2 May. Olives are prepared and presented in numerous ways, to taste and to eat, as are the excellent wines, especially shiraz and ports (Allesverloren in particular), from the region. No entry fee. More information: www.riebeekvalley.info
The Prince Albert Olive Festival is only two days long, on 30 April and 1 May, and is a celebration in honour of the Prince Albert valley and what is produced from it, focusing on olives. Entertainment is offered with the play “Dinner for one”, “antique” films will be screened, open gardens can be viewed, historical walks are offered, and a half marathon has been organised. African Relish is offering a Cookery Course. More information : www.patourism.co.za
Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com
Tags: African Relish, Allesverloren, Beyers Truter, Beyerskloof, Bien Donne, Cape Talk, Checkers, Checkers Cheese Emporium, cheeses, Chris von Ulmenstein, Computicket, cookery course, crayfish, DJ Ossewa, Food festivals, Franschhoek, Lamberts Bay Crayfish and Cultural Festival, Muisbosskerm, Nataniel, olives, oysters, port, Prince Albert Olive Festival, Riebeek Kasteel, Riebeek Valley Olive Festival, Riebeek West, shiraz, Soli Philander, South African Cheese Festival, Steve Hofmeyer, Thys die Bosveld Klong, tourism, Turophiles, Whale Cottage Portfolio
Mon 21 Dec 2009
An outstanding new restaurant opened on the Waterkloof Winery in Somerset West two weeks ago, marrying a magnificent view with a deconstructionist approach to food.
The Waterkloof wine estate in Somerset West, which belongs to one of the largest wine distributors in the UK, Paul Boutinot, who calls himself the “Custodian” of the wine estate, according to its website, with chef Gregory Czarnecki in the kitchen and Julian Smith, previously from Grande Provence, managing the restaurant. Czarnecki was previously at The Big Easy in Stellenbosch, the restaurant belonging to Johan Rupert and Ernie Els, amongst others, and left when he was expected to cook hamburgers, it is said. He worked with 3*** Michelin chef Alain Senderens at Lucas Carton. Waterkloof’s website states that it makes ’slow wines’, with fermentation taking place between one to eleven months instead of the usual 20 days.
One takes a dirt track off the road to Sir Lowry’s Village, and passes an empty security hut. Soon the road is tarred, and it is clear that one is entering Waterkloof, in that the road is neatly tarred as it winds its way up the mountain on which the winery perches. At first one cannot see the vineyards, but they are high up, suddenly visible around a corner. One sees the very modern “block” building almost hanging off the edge of the Schaapenberg Mountain as one drives higher and higher, and the comparison to Hidden Valley cannot be avoided. The winery juts out further than the restaurant does, blocking the view from the restaurant on its west side. One’s first reaction to the wonderful view over False Bay (and the townships of Strand/Somerset West below) is of wonderment - one probably is only this high up on Sir Lowry’s Pass, but from a different angle.
As one enters the building, one is dazzled by the view. There is familiarity, in that the inside has a lot of glass, allowing one to see the vats and tanks, as at Tokara. What is unusual is that the restaurant and tasting room are one large open space, separated by an unusual large brown leather couch with fireplace, over which towers a massive fire extractor - one can imagine how cosy winetasting and lunch will be at Waterkloof in winter, accompanied by a roaring fire.
The occasion was a birthday celebration, and we felt lucky to have known Julian from the years of dining at Grande Provence. He is a gentle soul, always eager to please. His wife Mandy, also previously at Grande Provence, now co-ordinates events at Waterkloof. He made a huge difference to the service received and information provided, some of the waiters still a little unsure of themselves.
The Waterkloof logo of a face blowing furiously is meant to depict the southeaster, which must blow strongly from the Helderberg mountains. The logo is proudly displayed outside the building, on the menus, on the staff aprons, and on the wine bottles.
The restaurant is buzzing and close to full. One is offered a table inside or outside, but the outside tables with shade from the building have been taken already, and at 30 C or more it is too hot to sit in the sun. The air conditioners cool the interior, and we are given a lovely table near the outside sliding door, and a cool breeze blows in when the door is opened. The chairs are an unusual light beechwood with black leather seats, and the black leather theme is carried through in the menu and bill folders.
A platter of olives, hummus and bread sticks is brought to the table. We see some rolls passing, and are brought these to the table, and they are lovely. We are offered complimentary mineral water, a choice of still or sparkling, brought in a decanter. The water comes from a spring on the estate. Julian tells us that slow and organic dominates wine-making at Waterkloof. No tractors are allowed, and horse-drawn ploughs develop the land.
The menu presents a selection of 5 starters, all costing R 60, and include ink and squid tagliatelle and asparagus risotto. There are 7 main courses, ranging from R 95 for the pastilla of duck leg confit to R 150 for the lamb shoulder confit and baby rack. Kingklip and Red Roman are also on the menu. The duck comes shredded, wrapped in a (small) pastry parcel with sultanas, and 6 tiny roast potato slices, topped with a coriander foam. It is very tasty, but the portion is VERY small. For dessert one has 4 options, all costing R 55, as well as a cheese platter, to choose from. Here the chef is at his most deconstructionist, in that the lime pie has separate bits of almond crumble, the lime content, topped with a tequila sorbet ball. The rooibos tea poached apple dessert is the tiniest miniature apple balls on a plate with cabernet reduction jelly, with a ball of plain sorbet.
A special Waterkloof coffee blend of 40 % Mandheling from Sumatra, 40 % Yirgalheffe from Ethiopia and 20 % Linu from Ethiopia is roasted for Waterkloof at Lourensford, and is brought to the restaurant warmly roasted.
We were told by Julian that the Waterkloof wines are made to suit a European palate, and therefore the Waterkloof Circumstance Shiraz 2007 was a disappointment, being very light-bodied - it tasted like non-sparkling grape juice with alcohol. Only Waterkloof wines, with their Circumstance and Peacock Ridge secondary labels, are included in the menu cover, but they do appear to have other wines in stock, e.g. the Steenberg 1682 bubbly, as Waterkloof does not make a bubbly. The owner wants to sell his wines first and foremost, and therefore these are the only wines offered. The wines range from R 91 for a bottle of Peacock Ridge Sauvignon Blanc (R 23 per glass) to R 245 for the Waterkloof Sauvignon Blanc. All wines in the range are decanted three hours before the dinners and lunches, to allow them to breathe.
The newness of the restaurant and its staff was most visible when we asked the waiter as well as the friendly Maitre’d to explain what each element of the dessert was, but both said they did not know, and that the chef had not yet had a chance to explain the menu to them! Our waiter had a very shaky wine-pouring hand, and messed some as a result. His Lithuanian colleague was very professional, and clearly far more experienced. Julian came to the table regularly, and made a big difference to the service satisfaction.
The total cost of two mains, two desserts, a cappucino, 2 glasses of red wine, 2 glasses of Steenberg Brut and the sparkling water was R 402.
Waterkloof restaurant, tel 021 858 1491, off Sir Lowry Village Road, Somerset West, www.waterkloofwines.co.za
Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com
Tags: Chris von Ulmenstein, Circumstance, deconstruction, Ernie Els, Grande Provence, Hidden Valley, Johan Rupert, Julian Smith, Mandy Smith, Peacock Ridge, restaurant, sauvignon blanc, Schaapenberg Mountain, shiraz, Somerset West, Tokara, Waterkloof, Whale Cottage Portfolio, wine estate
Wed 25 Nov 2009
For the first time, a wine guide has been published that is aimed at the consumer rather than the wine producer or retail trade. “The People’s Guide” has been written by Michael Olivier and Neil Pendock, both acknowledged as being knowledgeable about wines.
The book aims at making wine-buying “easy, fun and innovative”. It contains tasting notes of 561 wines, selected from 1 200 wines representing the Chardonnay, Sauvignon Blanc, Methode Cap Classique, Cabernet Sauvignon, Shiraz, Merlot and Pinotage varieties. Relevant information is provided for each wine, including its “flavour profile”, what one can expect to pay, which foods to serve the wine with, and other quirky facts.
The authors say that the wine guide “….clearly, objectively and honestly provides the wine lover with the information he or she wants to know. And despite all the hot air surrounding wine, the whims of the customer are simple: what wine tastes good and how much does it cost.” They also pride themselves on having made their selection on the basis of blind wine-tasting, as opposed to the (unnamed) Platter’s wine guide, which has not chosen its 5-star wines by means of blind tastings in the past (however, in the 2010 guide the final list of 41 was chosen by blind tasting). Wine ratings on the basis of blind/sighted tastings is a very controversial issue at the moment, and is a hobby-horse for co-author Neil Pendock specifically.
Michael Olivier is a lovable ex-restaurateur, and was Pick ‘n Pay’s wine head until recently, He still advises the company. Neil Pendock is a free-lance wine writer, and is best known for his wine column in the Sunday Times. The authors worked with Anibal Coutinho, Norma Ratcliffe, Cathy Marston and David Mnoneleli Msebi in selecting and evaluating the wines.
The “People’s Guide” is published by Whisk Publications and sells for R 99. It is available at selected wine shops, supermarkets and bookshops. www.michaelolivier.co.za whiskpublications@iafrica.com
Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com
Tags: 5-star wines, Anibal Coutinho, cabernet sauvignon, Cathy Marston, chardonnay, Chris von Ulmenstein, David Mnonelei Msebi, Merlot, Methode Cap Classique, Michael Olivier, Neil Pendock, Norma Ratcliffe, Pick 'n Pay, pinotage, Platter's, sauvignon blanc, shiraz, Sunday Times, The People's Guide, Whale Cottage Portfolio, Whisk Publications, Wines
Wed 26 Aug 2009
The highly regarded South African wine guide Platter’s has announced its two winning white and red wines for 2010, being Palladius 2008 from Sadie Family Wines, and Le Riche Wines’ Cabernet Sauvignon Reserve 2005.
Platter’s Wine Guide has given an early taste of its winning wines, and has also revealed that 41 wines have made the highly-sought after 5-star category, the highest number of 5-star wines since Platter’s was introduced. As the Platter’s Wine Guide will only reach the shops in November, few clues as to the Winery of the Year, Superquaffer of the Year, and the five-star wines have been revealed.
However, the Platter’s media release states that 6 000 wines were evaluated this year, and 105 of these made the five-star shortlist, for the final selection of 41. By wine variety, five-star winners include 5 sauvignon blancs, 5 Bordeaux-style red blends, 4 Bordeaux-style white blends, 4 shiraz wines, 4 unfortified dessert wines, 3 ports, 3 chardonnays, 2 cabernet sauvignons, 2 Pinot Noirs, 2 red blends, 1 grenache, 1 chenin blanc and 1 pinotage.
Platter’s has also revealed that multi 5-star winners are Woolworths, with four 5-star wines, which include a sauvignon blanc and a bordeaux-style red blend. The other two 5-star Woolworths wines have not been revealed. Boplaas Family Vineyards, traditionally a port winner, Cape Point Vineyards, Distell (5-stars for its Nederburg and Fleur du Cap wines) and Sadie Family Wines are also multi 5-star winners.
The Platter’s South African Wine Guide will be launched in November, with a detailed evaluation of all the South African wines tasted.
Whale Cottage Portfolio: www.whalecottage.com
Tags: Boplaas, bordeaux-style reds, bordeaux-style whites, cabernet sauvignon, cabernet sauvignons, Cape Point Vineyards, chardonnay, chenin blanc, Distell, five star wines, Fleur du Cap, grenache, Le Riche Wines, Nederburg, Palladius 2008, pinotage, Platter wine guide, port, Sadie Family Wines, sauvignon blancs, shiraz, Superquaffer of the Year, Whale Cottage Portfolio, Winery of the Year, Wines, Woolworths
Tue 26 May 2009
Posted by Chris von Ulmenstein under Franschhoek, Wine news
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Franschhoek-based Chamonix winery won the 2009 Santam Classic Wine Trophy, as well as two gold medals, and a GQ Choice award, in The Classic Wine Trophy Awards last week, chosen by a panel of French judges.
Competition organiser, Christophe Durand, said of Chamonix’s success: ” Their consistency as an estate over the years has been amazing. I’m very happy with their victory and the outcome of this year’s competition as a whole”.
Simonsig won the trophy for best sparkling wine for their Cuvee Royale; Jean Daneel won the Best White Wine Trophy for his Signature Chenin Blanc 2006; Groot Constantia won the Best Red Wine Trophy for the Gouverneurs Shiraz 2006; and Klein Constantia won the Best Sweet Wine Trophy for their Vin de Constance 2004.
The judges stated that they were disppointed with the sauvignon blanc entries, Southern Right being the only gold medal winner for this variety.
Another Franschhoek wine to do well at the Award was the La Motte Pierneef 2007, which won a gold medal.
Tags: Chamonix, chenin blanc, Christophe Durand, Franschhoek, GQ, Groot Constantia, Jean Daneel, Klein Constantia, La Motte Pierneef, Santam Classic Wine Trophy, sauvignon blanc, shiraz, Simonsig, Southern Right, sparkling wine, sweet wine, The Classic Wine Trophy Awards, Vin de Constance
Fri 10 Apr 2009
The Sweet Service Award goes to Stephen Towler, Group Sommelier of One&Only Cape Town. Towler is knowledgeable, offers excellent service and he has presence without being obtrusive about it. He was spot on with a suitable choice of shiraz, showed customers to maze his 5 000-bottle Wine Loft, and sent complimentary glasses of a dessert wine to the table. At no stage did one feel that he was trying to recommend the more expensive wines on the 35-page winelist. He took interest in the service deficiencies of maze, and helped to address them quietly and efficiently, even though the food side is not his responsibility. For a detailed review of maze at the One&Only Cape Town, read the WhaleTales blog post of 9 April below.
The Sour Service Award goes to Vodacom, for the appalling poor service customers have to endure when the cellphone company cuts off its customer’s line, even though payment was made by Easypay two days prior. No sms to warn one of the line cut was received. One has to call the Vodacom accounts department, and the call centre (which can vie for the unenviable award of the worst Call Centre in the country, shared with the Sunday Times) is completely customer unfriendly. There is no apology expressed or understanding what inconvenience such a line cut can mean to one’s business, that is totally dependent on sending sms-messages and making calls when one is out of the office. Instead one is treated as a criminal, with “verification” questions asked about oneself - ID number, postal address, type of Vodacom package one subscribes to (be warned to not get this vital piece of information wrong, as one then is hugely suspect), name of bank one banks with, and type of account one has with the bank. The significance of the questions, other than the ID number, was questioned by the customer. One then has to fax the proof of payment, and is told that it will take an hour for the reconnection to take place. The customer however had to call three times, and go through the verification process each time, because she expressed her frustration to each of the call center representatives, who then “punished” her by not reconnecting the line. The customer was cut off for 6 hours due to the unacceptable behaviour of the Vodacom call centre staff. No apology was received for the inconvenience caused!
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com.
Tags: call centre, Cape Town, cellphones, Chris von Ulmenstein, dessert wine, Maze, One&Only, service, shiraz, sommelier, Stephen Towler, Sunday Times, Sweet & Sour Service Award, Vodacom, Whale Cottage Portfolio, WhaleTales, Wine Loft