The Sweet Service Award winner is Robert’s Roofing, for fixing the roof of Whale Cottage Camps Bay on 17 December, four days after a gale force southeaster had taken 100 tiles off the roof. Despite a public holiday falling into this week, and the builder’s holiday having officially started two days prior, and numerous buildings’ roofs in Cape Town requiring repairs in the aftermath of the storm, the company came just in time before it rained.
The Sour Service Award winners this week jointly are Nedbank (Sour Award), ID Solutions (Sour Award) and Limelight (Sour Award), for threatening legal action against WhaleTales for their Sour Service Award nominations, not being able to face up to feedback about the poor service experienced first hand. Big-bully tactics will not make WhaleTales withdraw its Sour Service Awards. Freedom-of-speech is allowed in the South African constitution.
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at email@example.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.