Whale Cottage Portfolio Blog

One of South Africa’s Top 10 restaurants, Rust en Vrede, did a special dad’s 94th birthday celebration proud on a weekday night 2 weeks ago, just four days after it was announced as 3rd place winner on the Top 10 list, as winner of the Service Excellence Award in the Eat Out Top 10 Restaurant Awards, and a week after it was named the best Restaurant in the winelands in the world, by the Great Wine Capitals Network.

A terrible drive due to after-hours roadworks near the airport made the journey from Cape Town doubly long.   The arrival at the wine estate wiped away the frustration, it being dark already, and the lighting romantically showing off ancient oak trees and a beautiful garden.

A staff member stood outside the door to welcome us, and we were taken to the rest of the party, having a drink on the terrace outside.  Our table for 6 was set apart from the rest of the restaurant, in its own alcove, two sides filled with wines on glass shelves.   This gave a feeling of privacy, yet one felt to be part of the restaurant.

The menu and winelist covers were one of the few aspects to criticise, looking like plastic “mock-croc”.   The menu is informative, with a foreword by Jean Engelbrecht, the owner of the wine estate, David Higgs the chef, and Neil Grant, the sommelier.   The menu is simple - one has two choices - 4 courses at R 400, or 6 courses at R 550 without paired wine, or R 800 with wine paired per course.   The only catch is that all persons in the party must have either the 4- or 6-course meal.

As the 4-course meal allows one an option of three choices per course, our party chose this option.  A first course choice offered was a scallop “gazpacho” that was not a soup at all, foie gras and cherries, and sweet onion soup.  The second course choice consisted of a salmon trout, organic chicken, and fennel and creme fraiche risotto.   The third course offered tuna, loin of lamb and springbok.   The 4 th course choice was between goat’s cheese and melon, strawberry and nut parfait with marzipan, and baked apple and pastry with cream cheese ice cream.

The 6-course meal starts with tuna, followed by scallop, rabbit, Chalmar beef, Tetede Moine and ends with Chocolate Marquis.  No options are provided within each of the 6 courses.

The menu also contains the supplier information, looking a little like an add-on to the otherwise slick menu.   Beef and venison come from the estate’s Kalahari farm, herbs come from the estate’s herb garden, Magic Steve supplies the vegetables, The Wild Peacock supplies ingredients, duck and rabbit, Neil Jewel the chacuteries, and Wayne Rademeyer from Wellington the Buffalo Mozzarella.   Reubens is the only other known restaurant which states its suppliers in its menus.  

The meal was preceded by an amuse bouche of scallop.   As each dish is brought to the table per course, the waitress reminds one of the choice one ordered, pointing out what is on the plate.   She explained everything so well and efficiently, that everything seemed to taste even better.

The winelist reflects about 270 wines on 28 pages, and a neat index at the start of the winelist categorises the wines on offer, and an easy reference to the page.  An oddity is the fact that only Champagne is served, and that South African Cap Classiques are not available.  This is justified in the menu on the grounds of David and Neil being fanatical about the Champagne region in France!   The winelist has 24 Champagnes, ranging from R 500 for a Mailly to R 1 800 for a Laurent Perrier.   Wines by the glass are available, at R 30 for a Cederberg Chenin Blanc to R 50 for a Fryer’s Cove.

Similar to The Big Easy, a Portfolio of Wines is referred to in the winelist, and all wines from Rust en Vrede, Cirrus, Guardian Peak, Ernie Els, and Engelbrecht Els are listed separately in the winelist.   The Rust en Vrede wine offering is extensive, and a separate price is quoted for each vintage.   So, for example, the Rust en Vrede Merlot ranges from R 200 for a 2008 to R 900 for a 1989, the shiraz from R 230 for a 2006 to R 750 for the 1992, and R 95 for a Cab blend.    Other wine brands are offered as well, and the Meerlust Rubicon costs R 350, and the Schalk Burger costs R 700.   A Pol Roger bubbly was followed by the Rust en Vrede Shiraz, and was decanted by Neil.  So professional is the wine team that when a second bottle of the same Rust en Vrede Shiraz was opened, a new round of Riedel glasses was brought to the table.  

The spacing of the serving of the four courses was just right - not too slow nor too fast, and one lost track of time, not necessarily a good thing on a weekday evening!   Service is unobtrusive, polite, reserved, and no proactive conversation is made - all communication relates purely to the meal and the drinks.   An interesting but professional looking touch is the pouring of the bottled water with a cloth, to prevent the bubbles from wetting the guest or the tablecloth.   This has not been seen anywhere else ever.

Unusual too is the multi-gender bathrooms - one does not expect to see a gentlemen coming through the door!  Molton Brown bathroom products are available, being of a very good quality.

What was missed relative to a visit a year ago was David Higg’s regular visits to the table, after each course, to check on the guests’ satisfaction with and feedback about each course.   David appeared more hands-on in the open-plan kitchen than a year ago, and would not have had the time to do so.   He did come to chat after the meal, and  impresses with his modesty, charm and gentleness.   Even more commendable is the pride and dedication to his restaurant - if he should be ill, or is travelling, he closes the restaurant, he said.  He will not allow it to operate without him being present.  This places a huge burden on him in the five nights a week that the restaurant is open, but ensures consistent service - David Higgs probably is the only chef in the country to take his craft and reputation so seriously.

A small irritation, which Rust en Vrede shares with almost every restaurant in the country, is a bad habit of staff stretching past one from the left to place a knife or spoon on one’s right.   This was the only aspect of the service that can be faulted.   The music is nondescript and irritating, and sounds too canned - it is not well-matched to the decor, and quality of the food and wine, and does not add to the ambiance.   Smoking is strictly forbidden on the estate, but an exception is made for cigar smoking when one is outside with no one else present, the cigars are for sale on the menu!

The 4-course meal for 6, a bottle of Pol Roger champagne, 2 bottles of Rust en Vrede Shiraz, some pre-dinner drinks, cigars as well as the mandatory 10 % service charge for a table of 6 came to R 4 700.     The birthday boy received a tiny chocolate cake to take home, and each guest receives a roll wrapped up as a “gift”, an oddity, as rolls are not served with the meal, when one leaves.

Rust en Vrede is open from Tuesday to Saturday evenings.  During the day one can enjoy only one dish - steak and chips - for lunch.  Bookings are not taken for lunch.  Tel 021 881 3881, www.rustenvrede.com.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com

The Sweet Service Award goes to Michelle Ladewig, from Leechie Marketing, the Whale Cottage designer.   Michelle was asked if she could finalise the WhaleTales newsletter on Sunday evening, for it to go out early on Monday, but to incorporate the winners of the Eat Out Top 10 Restaurant Awards, which were only announced at about 22h00 that evening.   The Top 10 list was sent to Michelle by sms from the function, while the paragraphs summarising the evening were e-mailed after the event.  By midnight the newsletter was completed and proofread, ready to be sent out the next morning!

The Sour Service Award goes to the Westin Grand Hotel, at which the Eat Out Top 10 Restaurant Awards took place.   Problems encountered by guests paying R 650 per ticket were warm sparkling wine served on arrival, warm white wine and water served at the table, no ice buckets brought to the tables to keep the wine and water cold, staff not respecting one’s space, squashing past one, red wine requested instead of white wine did not arrive, and worst of all, the airconditioning did not work properly, making it unbearably warm in the ballroom.  As New Media Publishing was not addressing the problems, the F&B Manager was called, and the problems explained.   He made an improvement as far as wine temperature and supply of red wine was concerned, but could not fix the aircon problem.   It seemed that the staff were untrained for the event, and that there was no senior management staff on duty (it being a Sunday, a favourite day for senior hotel staff to take the day off!).   Luckily the food preparation was done by the top chefs attending the function, and their food could not be faulted at all.  Eben, the F&B Director of the hotel, called early on Monday, after reading the WhaleTales blog post about the Eat Out evening, and apologised for the problems.  He explained that it was a difficult function to service, and admitted that the airconditioning was not operating effectively, and that they could not get it fixed the previous evening.   The Westin Grand Hotel had the top chefs and food lovers from around the country attending the function, who were being lauded for their food quality and service excellence, yet they themselves could not deliver, which was a poor reflection not only on the hotel but also on New Media, Eat Out and its sponsors Prudential and Veritas wines.

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com.   Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.

The 2010 edition of Rossouw’s Restaurants, an independent restaurant guide that judges restaurants informally from 1 - 3 stars, has just been launched.   It includes a few surprises in its inclusions, and more importantly exclusions, in its 3-star top restaurant list, coming just 13 days before the announcement of the 2010 Eat Out Top 10 Restaurant Awards.

The biggest shock is the exclusion of Le Quartier Francais’ Tasting Room in the 3-star restaurant category, but is designated as “bubbling under” by the author JP Rossouw.   Other “bubbling under” restaurants include Terroir, a long-standing Eat Out Top 10 restaurant, new restaurant The Roundhouse (on the Eat Out Top 10 shortlist), Belthazar in the V&A Waterfront, The Greenhouse at the Cellars Hohenhort (on the top 20 shortlist for the Eat Out Top 10), and Mosaic (on the Eat Out Top 10 shortlist).

In total 14 restaurants have been awarded 3-stars by Rossouw, of which 8 are in the Cape Town and Winelands areas:   Aubergine, Bizerca, Jardine, Joostenberg Bistro (a surprise!), La Colombe, Overture, Reuben’s, and Rust en Vrede.   (All of these restaurants, with the exception of the Joostenberg Bistro, are on the Eat Out Top 10 shortlist).   The remaining 3-star winners are Ile de Pain and Zachary’s in Knysna (the latter is Eat Out Top 10 shortlisted), Mariana’s in Stanford, Ritrovo in Pretoria and The Butcher Shop & Grill and Thomas Maxwell Bistro in Johannesburg.

Rossouw defines a 3-star restaurant as one that “shines in its price point and offers a truly special food experience…. it’s the all-round feeling of pleasure that’s created by a lovely space, warm hospitality, good service, and crackerjack food.  Track record is also important : three star restaurants should consistently deliver on their promise”.

Rossouw has dropped the controversial 2009 3-star Magica Roma from the 3-star list in his latest guide, for which he received much criticism.   Comments left on Rossouw’s website are critical of his treatment of Le Quartier Francais, given that it is a Top 50 restaurant in the world, but Rossouw was prepared for the question: “The Tasting Room’s move from three stars in 2009 to two stars in 2010 was not a decision easily made, but it was certainly not influenced by what other reviews/guides/Top 50’s say”.  Rossouw adds that he is guided by customer reviews he receives, but the final score is his.   See full details here.

Chris von Ulmenstein, Whale Cottage Portoflio http://www.whalecottage.com

An unlucky restaurant location for the Cape Town branch of Bouillabaisse, and new sister restaurant Crepe Suzette, in the Rockwell Centre in De Waterkant in Cape Town, in what was meant to have become Conrad Gallagher’s Epicurean Gourmet Market before he fled the country with huge debts, resulted in both the restaurants closing down in September.  These restaurants have fused, and have just opened as Camil’s Restaurant, ironically in the previous location of Gallagher’s Geisha Wok in the Cape Royale Luxury Hotel on Main Road in Green Point.   Whilst now fused into one restaurant, a creperie menu and an a la carte menu will be offered to all patrons.   Camil and Ingrid Haas are to run the operational side of the restaurant, while the new partner Jochen Buechel, previous owner of the Place on the Bay in Camps Bay, will look after the marketing of the restaurant.   It is bold to close two restaurant brands which were marketed jointly, off the base of the respected Bouillabaisse brand in Franschhoek, and to start from scratch with the new Camil’s brand.   A review of Camil’s will follow.

A new “Caffe”, which opened five weeks ago, is L’Aperitivo, a wine and cocktail bar that serves breakfast, and light lunches and dinners from “9h00 till late”, the sign on the door says.  Owners Andrea Gargiulo (Italian) and Stef Rau (Swiss) are charming hosts.  They met two years ago, on a cruise liner, and fell in love with Cape Town.   Before setting up their restaurant, they ran the Primi Piatti in the V&A Waterfront for two years.  It is located next door to the Bang Bang Club, a favoured haunt of teenage disco lovers, adding a free bonus to L’Aperitivo patrons, if they enjoy the music and watching the youngsters coming and going from the venue from Wednesdays - Saturdays.   The food menu is written onto a blackboard: the base Insalata L’Aperitivo costs R 30, and R 40 when tuna or chicken mayonnaise are added, and R 55 if salmon is added.   The Frittata costs R 40, the Chicken Parmigiana and a salad (just some green leaves) R 55, Roast Beef with baby potatoes and salad costs R 58, and sandwiches R 45.   For dessert the choices were an Affogato at R 22 and half a pineapple and ice cream at R 25.   Every day fresh ingredients are bought, and the menu changed to reflect what is available.   L’Aperitivo only stocks the very good Glen Carlou wines at the moment, Stef having a close relationship with the Swiss owner Hess.  They plan to offer 30 - 40 wines-by-the-glass, a commendable goal (Stef used to work at Belthezar, known for its wide selection of wines-by-the-glass).    Andrea was previously a ‘mixologist’, he says, a cool word for a barman!    His favourite restaurant is Aubergine.   L’Aperitivo stands for fresh quality food, and good and prompt service.  An ordered take-away Parma ham and brie roll turned out to be a salami roll when opened, a disappointment in an otherwise good experience!  Its brochure states: “L’Aperitivo is a Wine & Cocktail Bar with a Caffe providing a variety of freshly produced food, and which encapsulates a European style of life.   Enjoy the gathering of like-minded people to understand the way of life.   The setting is intimate, comfortable and relaxing, to ensure you enjoy your stay at whatever time you visit L’Aperitivo”.   L’Aperitivo, 70 Loop Street, tel 076 574 1805/082 898 7079.   Open Mondays - Saturdays.

Vanilla officially opened in the Cape Quarter just over a week ago, to a record crowd of 250 guests, the launch invitation being such a hit that the expected one-third no-show did not happen.   This created a problem for the owners initially in coping with serving the drinks and excellent snacks, but was quickly addressed.   It is a shame that the City of Cape Town cannot get the paving completed outside the main Somerset Road entrance to the Cape Quarter.   In fact, the main entrance to the centre was closed off on Thursday evening, meaning that one would have to find the entrance from the street behind the centre.  Franschhoek chef Matthew Gordon is the consultant chef to Vanilla, while its chef is Evan Coosner, previously with Reubens in Franschhoek and at Ginja.  A review of Vanilla is to follow.

The Grand Cafe’ branches in Plettenberg Bay and Camps Bay are soon to be joined by a third branch in The Water Club in Granger Bay, adjacent to the V&A Waterfront. 

Franschhoek is set to see the opening of a new bakery and cafe’ in the building which once housed the Franschhoek Tourism Bureau and, more recently, Winelands Experience.  The new La Place Vendome, a stylish center set to open at the entrance to Franschhoek soon, will house another new coffee shop, a deli and food hall, and a champagne bar.

Genot restaurant on Klein Genot wine estate in Franschhoek was relaunched last week, with the owner Angie Diamond taking over the management of the restaurant.   It is beautifully located above the wine cellar, with a view of the vineyards and surrounding Franschhoek mountains when one sits on the terrace outside.  Inside no expense has been spared in the large restaurant space, with lots of chandeliers perhaps making it too bright at night. The restaurant’s model is Baia, a well-known seafood restaurant in the V&A Waterfront, but at far more reasonable pricing.  Angie feels that Franschhoek does not offer its visitors a good selection of fish dishes.  The winelist is restricted with about five choices per variety, one of them being the Klein Genot, where applicable.  The Klein Genot Shiraz is the lowest priced, at R 158 per bottle, but is still very young, being a 2007 vintage.   The chefs come from Malawi, Mocambique and Zimbabwe, and they add an African feel to dishes, Angie says.   Eleven starters are priced from R 38 (chicken livers, sardines) to R 58 (mussels, and a delicious prawn cocktail), with oysters costing R 18 each.   Five salads (Caprese, Greek, etc) cost about R 48 and three soup choices are also offered, at R 48.   Eight seafood main courses range in price from R 78 for the calamari to R 228 for a seafood platter, and include two kingklip dishes.  The baby kingklip was huge, and came on the bone, which re-created an old childhood fear of bones. The restaurant would have filleted it, had one requested it.  Steaks cost R 138 for a 500 gram fillet, and R 78 for a stuffed chicken dish.  Eight desserts (excellent Pavlova being one of them) cost R 48 each.   On weekend nights live music will be offered, and a Frank Sinatra interpretor Andre Ahlers entertained the fully booked restaurant.   It was a pleasure to meet a fellow Twitterer @MarcKatzy, who came over to introduce himself.   Genot, Klein Genot estate, Franschhoek, tel 021 876-2738, www.kleingenot.com

Rust & Vrede has just been named the best Restaurant of all wine regions in the world, in the 2010 Best of Wine Tourism Awards, organised by the Great Wine Capitals Global Wine Network.  It was lauded for its “welcoming, top quality restaurant”.  It is the only South African entry to have won an accolade.   Will it become South Africa’s Top restaurant of the Eat Out Top 10 Restaurant Awards, presented on 22 November?

Steenberg Winery is opening a new restaurant this week, called Bistro Sixteen82, serving breakfast, lunch and tapas seven days a week, its ad says.   Reservations tel 021 713 2211.  

Beefcakes is a new restaurant with a large space on Somerset Road in Green Point, close to Limnos.  It is clearly set to cater for hungry soccer fans when they walk along Somerset Road to and from the Cape Town Stadium for the 2010 World Cup!

Ginja has made the move into its new premises at the previous Nova/Relish location, at the start of New Church Street.  Chef Chris Erasmus and executive chef Michael Bassett run the restaurant, which now also serves lunches.

Bukhara has re-opened in its Burg Street location in Cape Town, after a fire necessitated a renovation lasting about three months.   “Bukhara Cape Town is proud to announce the opening of their new look restaurant”, its ad says.    Tel 021 424-0000.

Doppio Zero has a special Breakfast offer of R 35 for a cooked breakfast, or fruit and yoghurt, with toast and a cappuccino or a fruit juice, at its Main Road, Green Point branch, from Mondays to Fridays.  Tel 021 434-9581, www.doppio.co.za

Clos Malverne wine estate is one of a number of wine estates to open a restaurant this month (George Jardine opens The Restaurant at Jordan next week).  The restaurant opened last week on the Stellenbosch Devon Valley estate, simply called “The Restaurant”.   It offers a choice of five starters, ranging from R 39 - R 44, seven main courses, ranging in price from R 89 - R 98, and four desserts, at R 35 - R39.  The ad refers to the restaurant as follows: “…this Contemporary South African cuisine style restaurant will truly tantalize your taste buds”.   The Restaurant is open on Tuesdays - Sundays for lunch only. Tel 021 865-2022.

Reuben’s in Robertson was a refreshing pit stop on a trip to Plettenberg Bay last week.   The 30-seater restaurant is located in the 10-bedroom Small Robertson Hotel, a beautifully renovated historical building creating an oasis in an otherwise dreary town.    The staff at all levels were extremely friendly.   The menu design is the same as that of the Reuben’s Franschhoek branch, but the menu items differ vastly.   Four starters range in price from R 58 for a salad of beetroot and goat’s cheese to R 70 for salmon sashimi.   Five main courses start with R 78 for a gnocchi, to R 135 for the veal fillet.  Two cheese courses are offered, at around R 65, and four desserts range in price from R 30 - R 62.   Whilst our party of four loved our food and the good service, one was left with a feeling that the prices may be too high for a small town restaurant, no matter how good it is, and that its menu may not be appropriate for someone wanting a good light lunch, having a further 2 - 4 hours to travel to the Garden Route or to Cape Town.   As per the Reuben’s menu in Franschhoek, the menu lists Reuben Riffel as the Concept Chef.  The Reuben’s Robertson team are Aviv Liebenberg as the Executive Chef, and Christien van der Westhuizen as the Pastry Chef.  An interesting feature of the menu not seen on the Franschhoek menu is a listing of the suppliers of the fruit and vegetable, dairy and olive products, and the pork (including Happy Hog!).   Reuben’s Robertson is located at 58 Van Reenen Street, tel 023 626 7200. www.therobertsonsmallhotel.com.  

Reuben Riffel has been a Brand Ambassador for South African Tourism, in its campaign on CNN.   Erstwhile Top 10 chef Richard Carstens is said to be cooking at Reuben’s in Franschhoek.  Recently he was helping out at Roots restaurant in Gauteng, after Nova closed down.

Alle’e Bleue in Franschhoek has a new surprise every few weeks, and the latest is its menu for its beer garden adjacent to the picnic area at the bottom end of the wine estate.   One can order Paulaner beer and a spinach and smoked chicken salad, a quiche and salad, a Swiss sausage salad or a local cheese platter, at prices ranging from R 45 - R 59.  It hosted its first sushi/wine pairing dinner on Friday, and its first High Tea yesterday.

Grande Provence received a rave review in the Weekend Australian last month, journalist Susan Kurosawa describing it as the “best restaurant in South Africa’s winelands”.    She makes one odd comment about the Grand Provence menu: “The menu is seasonal but, for this being South Africa, expect cute wildlife to be involved. …..  I can’t pronounce much of it, let alone countenance eating Bambi’s relatives”!

Allora in Franschhoek, an Italian restaurant that is part of a chain with a number of branches in Johannesburg, has introduced a restaurant booking incentive called the Allora Miles Program.   The Allora Miles Card will be handed to accommodation staff, and they will receive points each time they make a booking for guests (who arrive!).   Prizes are awarded on the basis of points accumulated, and include airtime and Allora vouchers, vouchers for shopping at Woolworths and Pick ‘n Pay, and electrical appliances.   Feedback supplied to the restaurant is that the incentive programme is ‘too Johannesburg-like’ to be a success in Franschhoek.

Col’cacchio Pizzeria makes delicious pizzas (in Camps Bay at least), and all eight branches in the greater Cape Town area, including Franschhoek and Stellenbosch, are offering a special “Mix & Match” lunch offer, with two courses on the lunch menu for R 99 on Mondays - Thursdays, between 12h00 - 17h00.

Baraza in Camps Bay is to relaunch itself next week as Sapphire.

Nando’s, South Africa’s most creative chicken restaurant chain, is turning up the heat in Turkey, when it opened its first branch in Istanbul last week, reports the Hurriyet Daily News of Turkey.   The company aims to open 60 Nando’s in Turkey, to add to its total of 850 restaurants in 26 countries.  Known for its sharp marketing and cheeky advertising campaigns in South Africa, the Nando’s co-founder Robert Brozin said at the Istanbul opening: “I think that we are representing our leader Nelson Mandela with our restaurants.  Nando’s is like a messenger of South Africa.   With each new restaurant that Nando’s launches in other countries, Mandela sends a signed letter to us”!   Nando’s in Knysna has just closed down, reports CX Express.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com