Whale Cottage Portfolio Blog

We have been tracking recent restaurant opening, closure, and restaurant and chef change information in Cape Town and in the Winelands on our Winter Restaurant Specials blog post, but have decided to do an update for those not looking for specials necessarily.  

Restaurant openings

*   La Mouette has opened at 78 Regent Road in Sea Point.  

*    Brio is a new jazz restaurant, in half of the ex-Riboville in town (on the Adderley Street side)

*    Liquorice and Lime has taken over the other half of ex-Riboville (on the St George’s Mall side)

*   Van Hunks has opened at 1 Union Street, off Kloof Street in Gardens

*   Cafe Nood has opened in Wilderness Road, Claremont

*   shu has opened next to Doppio Zero on Main Road, Green Point. 

*    Ryan’s Kitchen has opened at Rusthof guest house in Franschhoek - the chef Ryan Smith is ex-Mont Rochelle. 

 *   Madame Zingara has re-opened at Century City, after a two-year absence.  

*   The House of Meat has opened in the Pepper Club Hotel, corner Long and Bloem Streets, offering a full braai for R 295  

*   Spiros has opened in Hout Bay

*   La Cantina has opened in the Alliance Francaise.

*   The De Leuwen Jagt restaurant on the Seidelberg wine estate outside Paarl has opened The Fabulous Bakery.  

*   Gesellig has opened on the corner of Church and Regent Roads in Sea Point, serving breakfast, lunch and dinner.  

*   Indochine has opened at the Delaire Graff wine estate in Stellenbosch. 

*   The Long Table Restaurant and Cafe has opened at Haskell Vineyards in Stellenbosch. 

*   The Wild Peacock Food Emporium has opened in Stellenbosch.  

*   De Oude Bank Bakkerij has opened in Stellenbosch.  

*   Knife Restaurant has opened in the Crystal Towers Hotel & Spa, a sister restaurant to Fork.

*   Sommelier Restaurant has re-opened, after a two-year closure, at Sante Hotel & Wellness Centre

*   Illyria coffee shop has opened in the Eikestad Mall in Stellenbosch

*   Pierneef a la Motte will open at La Motte in Franschhoek on Saturday.

*   The Artisan Cafe opens inside Table Thirteen in Green Point on 30 August, with a barista

*   The Fish Shack opens in The Paddocks, Milnerton

*   Reuben’s at One&Only Cape Town opens on 1 October

*   The Satay Bar has opened where Zucca used to be on Kloof Street

Restaurant closures

*  Josephine’s Patisserie on Loop Street

*   Ginja on New Church Street

*   maze at the One&Only Cape Town 

*   Panarotti’s and Shimmi’s Bar in Hermanus

*   Bouillabaisse in Franschhoek.     

*   Yum in Vredehoek. 

*   Cape Town Fish Market in Camps Bay

*   Vista Mare in Camps Bay

*   La Table de France in Sea Point

*   Miguel’s in Plettenberg Bay

*   La Brasserie in Franschhoek

Restaurant name-changes/take-overs/chef changes

*   Leaf Restaurant and Bar has opened where The Showroom/Portofino used to be.  

*   Mason’s Cafe and Grill has opened where Cafe Gainsbourg used to be

*   On Broadway has moved to the New Space Theatre building, and is using the ex-Anytime restaurant space as one of the restaurants its patrons can eat at before the show.

*   Camil Haas, the co-owner of Camil’s in the Cape Royale Luxury Hotel, has left the restaurant and is doing wine and food pairing evenings with wineries in Franschhoek.

*   Tank in the old Cape Quarter is to get a new name.

*   Luke Dale-Roberts is no longer the Executive Chef at La Colombe, but will consult to the restaurant.  

*   Cafe Rouge in Franschhoek has been renamed Chez d’Or.

*   Richard Carstens has left Chez d’Or in Franschhoek, and will be the Executive Chef and Wilhelm Kuehn the owner of Tokara Restaurant in Stellenbosch, from October

*   Buena Vista Social Club has moved to the top end of Portswood Road in the Waterfront. 

*  The Restaurant at One&Only Cape Town has taken over from maze, until Reuben’s at One&Only Cape Town opens on 1 October.

*   Cafe Le Chocolatier has taken over from Cafe Vendome in Place Vendome in Franschhoek.

*   Dutch East has taken over from Burgundy in Franschhoek

*   Cafe des Arts has taken over Topsi’s in Franschhoek.

*    Amazink, ex-Roots, in Khayamandi in Stellenbosch, has opened, with Bertus Basson from Overture an advisor.

*   Chef School owner Kevin Warwick has taken over Kate’s Village in Hermanus, now called The Class Room

*   Luigi’s from Hout Bay is said to be opening where Vista Mare was in The Promenade in Camps Bay

*   Satay Bar has opened where Zucca was in Kloof Street

Restaurant winter break closures

*   Camil’s in Green Point re-opens on 1 September. 

*   The Mount Nelson’s Cape Colony re-opens with a new interior and new menu on 1 November. 

*   Reubens in Franschhoek is closing on certain dates: 3, 4, 10, 17, 18, 25, 26, 31 August and 1 September

*   Vaudeville is closed between August and October, and is set to re-open only on Thursday, Friday and Saturday evenings. 

*   Massimo’s Pizza Club in Hout Bay is likely to reopen in November, in a new yet-to-be-announced venue in Hout Bay. 

*   The Salmon Bar in Franschhoek is moving to a main road outlet in The Yard (part ex-Bouillabaisse and Pam Golding), and is closed for renovations, re-opening on 1 November

*   Bistro 1682 is closed until 5 September

*   The Grand in Camps Bay has closed for renovations, and re-opens on 31 August

*   Cafe Max in Green Point is closed for renovations from 23 - 31 August

*   Rust en Vrede closes between 5 - 28 September

*   Madame Zingara leaves Cape Town shortly, for Johannesburg.

*   The Sandbar in Camps Bay has closed until 16 September

NOTE: This information will be updated regularly, as we receive new information.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com

Yesterday Cape Town scored 100 % in being the Host City in which the Quarter Final between Germany and Argentina was played, and will be remembered by fans from around the world, both in Cape Town and those watching in their homes, pubs or Fan Parks, for excellent soccer between two giants in this sport.  But Cape Town had its best marketing ever, with more-than-perfect winter weather at 22 C, and the world’s VIP’s present and sharing their love for Cape Town and South Africa.

What was a magnificent start to the soccer Saturday was the Fan Walk from the city center to the Stadium.  So many Capetonians I spoke to told me that they were so disappointed to not have bought tickets for the matches, but that they wanted to walk the Fan Walk to get the feeling of its fantastic spirit, which they had heard about from others and seen reported in newspapers.    Thus they made their way along the Fan Walk with their families, in the afternoon, enjoying the happiness and goodwill amongst walkers from around the world.  EyewitnessNews reported that 200 000 persons walked the Fan Walk yesterday, a record number.  It was an incredible sight - Argentinian fans wore blue, or blue and white wigs, and proudly had their flag around them as a cape.  The German fans were a little more conservative, but wore their team’s Adidas T-shirt, some had German flag colours painted on their cheeks, and some had even adopted the hardhats with Deutschland on them.    The pavement outside shu and Doppio Zero in Green Point was completely jam-packed about two hours before kick-off.  A massive German flag had been put up on Signal Hill.

The atmosphere inside Cape Town Stadium was electric, from the time the ticket holders arrived.  The early arrivals had the comedy of seeing South African President Jacob Zuma get into his soccer togs and play in a Special Olympics Unity Cup, in aid of the diasbled, game at 14h00, a funny sight to behold.   I did duty as a volunteer behind a German block of about 200, and they had the most unbelievable “gees”, all dressed the same, all being led in singing throughout the match, all receiving a Deutschland scarf which they held up at the start of the match and which caught the TV cameras and was filmed.   They were so visible, standing for a large part of the match (but not blocking the view of anyone behind them) that the German undercover police filmed them (from behind) to have their behaviour on record as evidence of potential hooliganism just 10 minutes before the game ended! 

The 4-0 result was testimony to an amazing match played by the German team, and Argentina just could not crack a goal, disappointing their many fans, who had by far the most flags hanging over the sides of the stadium.   The first goal was scored in a record of 8 minutes after the start, and three goals were scored in the second half, the last coming just before the end of the match.   It was a fantastic match, and well worth any money that soccer fans had paid to be there.

But it was the VIP presence at the match, outclassing that of the England - Algeria game in terms of VIP attendance, that was the highlight for Cape Town yesterday.   FIFA President Sepp Blatter was present at the stadium for the first time, attending this seventh Cape Town match, as was President Zuma attending his first Cape Town match.  Leonardo DiCaprio was there (he had been seen eating at Nobu at the One&Only the night before), as were what was reported to be Orlando Bloom but in fact was Prince Carl Philip of Sweden, sitting next to an unglamorous-looking Charlize Theron (who stayed at the Table Bay Hotel).   Germany’s Chancellor Angela Merkel came to support her team, and could not stop beaming.  Her boys gave her a “Luftkuss” to thank her for coming to support them when they did their victors’ walk around the stadium.   Western Cape Premier Helen Zille was there, having fetched Merkel from the airport, taken her to see Khayelitsha (the Violence Prevention through Urban Upgrading Centre, and visited children from the Youth Development through Football programme ‘Soccer 4 Hope’) prior to the match,  and hosting her for dinner after the match.  

Previous German team captain Michael Ballack was there, the first match he has been seen to attend, having been on holiday while he recovers from his injury, which led him to not be selected for this World Cup.   He almost seemed unhappy that his team was doing so well without him, but he did have a huge smile when the fourth goal was scored.   Soccer star Lothar Matthaus sat with Ballack - he has been tipped as the new German coach if Joachim Loew’s contract is not renewed after the World Cup, but his team’s performance to date make it unlikely that it will not be renewed.   Mick Jagger was there, and he, Leonardo DiCaprio and socialite Paris Hilton were seen to be partying at The Fez (above Vaudeville) last night.   Homegrown billionaire and second space tourist Mark Shuttleworth was there, having attended the previous Cape Town match as well, very low key and not appearing to have VIP status as far as seating went - he was with his dad at the previous match, dressed as a soccer fan in South African colours.  

Twitter crashed a number of times during the match, not being able to handle the volume of Tweets everytime Germany scored.  Paris Hilton is an avid Twitterer with more than 2 million followers, and despite her Port Elizabeth publicity, she raved about the city (”Cape Town Rocks!”, “Went to Cape of Good Hope. So beautiful. Saw the cutest penguins and ostriches.  Having an amazing dinner in Cape Town now.  Love the food here”).   These are priceless endorsements. 

Last night Cape Town erupted, and restaurants were experiencing trade like they had hoped for throughout the World Cup.   Accommodation in Camps Bay was sold out - this date had been booked out for months ahead, sadly the only one for the World Cup period, but Tuesday will also be sold out for the Semi-Final between Netherlands and Uruguay.

Yesterday will be the day long remembered by soccer fans for a good game, but also for the fantastic comments made about Cape Town and its beauty by TV commentators.  The endorsement of the city by them reaches millions of viewers, and is extremely powerful in the marketing of the city.   Yesterday Cape Town won the Quarter Final for soccer fans in the city, the country and around the world!  She was the most perfect of a Mother City!

Chris von Ulmenstein, Whale Cottage Portfolio:  www.whalecottage.com

The Sweet Service Award goes to Colin Haupt from Doppio Zero in Green Point, who prevented his restaurant from getting a Sour Award.   The customer popped in last Sunday evening after a movie, at 10 pm.  Three waiters stood at the door, and immediately greeted the customer with the news that the kitchen was closed due to a stock take.  A drink or coffee could be served, they said.  The customer saw a pizza, and asked if that could be served.  Yes, they said, that is not part of the “kitchen”, they said!   The customer asked the Manager how it could be possible for staff not to encourage a customer to order a pizza, given that is what they are in business for.   Linda, a Manager who had not dealt with the customer, asked what had happened, when she was on her way to leave the restaurant.  When the customer explained it to her, she told the customer to rather go home!  The Manager Jason refused to provide the details of the franchisee or the Johannesburg head office, giving the customer his name and restaurant number instead!   In fact he asked the customer to come back to the restaurant to complain the following day, when the franchisee would be present.  He did not take the customer’s details.  The following day the customer called Colin, the franchisee, and he was most gracious and direct in apologising for his staff incorrectly closing the kitchen - it may only be done on his instruction.  The chef had decided to override the boss, it would appear, once he had gone home.  Colin has invited the customer to return.

The Sour Service Award goes to the new Pick ‘n Pay Express on Somerset Road in Green Point, where it took more than half an hour to pay 6 accounts via Pick ‘n Pay’s Easy Pay system.   Only one cashier knew how to take the payment.  Clive, the manager, initially tried to assist, but seemed to be out of his depth.   He just walked off, and went to the back of the store, leaving his staff to try and sort out the problem.  Alan, the trainee manager, seemed knowledgeable, but had never done a third-party payment.  The customer had to call the franchisee Paul, for help, as the time taken was unacceptably long and the cashier could not make the sixth payment go through.  Paul arrived, chewing gum, and was agitated that he was expected to come from his home to assist the customer in making the payment!    

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com.   Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.

An unlucky restaurant location for the Cape Town branch of Bouillabaisse, and new sister restaurant Crepe Suzette, in the Rockwell Centre in De Waterkant in Cape Town, in what was meant to have become Conrad Gallagher’s Epicurean Gourmet Market before he fled the country with huge debts, resulted in both the restaurants closing down in September.  These restaurants have fused, and have just opened as Camil’s Restaurant, ironically in the previous location of Gallagher’s Geisha Wok in the Cape Royale Luxury Hotel on Main Road in Green Point.   Whilst now fused into one restaurant, a creperie menu and an a la carte menu will be offered to all patrons.   Camil and Ingrid Haas are to run the operational side of the restaurant, while the new partner Jochen Buechel, previous owner of the Place on the Bay in Camps Bay, will look after the marketing of the restaurant.   It is bold to close two restaurant brands which were marketed jointly, off the base of the respected Bouillabaisse brand in Franschhoek, and to start from scratch with the new Camil’s brand.   A review of Camil’s will follow.

A new “Caffe”, which opened five weeks ago, is L’Aperitivo, a wine and cocktail bar that serves breakfast, and light lunches and dinners from “9h00 till late”, the sign on the door says.  Owners Andrea Gargiulo (Italian) and Stef Rau (Swiss) are charming hosts.  They met two years ago, on a cruise liner, and fell in love with Cape Town.   Before setting up their restaurant, they ran the Primi Piatti in the V&A Waterfront for two years.  It is located next door to the Bang Bang Club, a favoured haunt of teenage disco lovers, adding a free bonus to L’Aperitivo patrons, if they enjoy the music and watching the youngsters coming and going from the venue from Wednesdays - Saturdays.   The food menu is written onto a blackboard: the base Insalata L’Aperitivo costs R 30, and R 40 when tuna or chicken mayonnaise are added, and R 55 if salmon is added.   The Frittata costs R 40, the Chicken Parmigiana and a salad (just some green leaves) R 55, Roast Beef with baby potatoes and salad costs R 58, and sandwiches R 45.   For dessert the choices were an Affogato at R 22 and half a pineapple and ice cream at R 25.   Every day fresh ingredients are bought, and the menu changed to reflect what is available.   L’Aperitivo only stocks the very good Glen Carlou wines at the moment, Stef having a close relationship with the Swiss owner Hess.  They plan to offer 30 - 40 wines-by-the-glass, a commendable goal (Stef used to work at Belthezar, known for its wide selection of wines-by-the-glass).    Andrea was previously a ‘mixologist’, he says, a cool word for a barman!    His favourite restaurant is Aubergine.   L’Aperitivo stands for fresh quality food, and good and prompt service.  An ordered take-away Parma ham and brie roll turned out to be a salami roll when opened, a disappointment in an otherwise good experience!  Its brochure states: “L’Aperitivo is a Wine & Cocktail Bar with a Caffe providing a variety of freshly produced food, and which encapsulates a European style of life.   Enjoy the gathering of like-minded people to understand the way of life.   The setting is intimate, comfortable and relaxing, to ensure you enjoy your stay at whatever time you visit L’Aperitivo”.   L’Aperitivo, 70 Loop Street, tel 076 574 1805/082 898 7079.   Open Mondays - Saturdays.

Vanilla officially opened in the Cape Quarter just over a week ago, to a record crowd of 250 guests, the launch invitation being such a hit that the expected one-third no-show did not happen.   This created a problem for the owners initially in coping with serving the drinks and excellent snacks, but was quickly addressed.   It is a shame that the City of Cape Town cannot get the paving completed outside the main Somerset Road entrance to the Cape Quarter.   In fact, the main entrance to the centre was closed off on Thursday evening, meaning that one would have to find the entrance from the street behind the centre.  Franschhoek chef Matthew Gordon is the consultant chef to Vanilla, while its chef is Evan Coosner, previously with Reubens in Franschhoek and at Ginja.  A review of Vanilla is to follow.

The Grand Cafe’ branches in Plettenberg Bay and Camps Bay are soon to be joined by a third branch in The Water Club in Granger Bay, adjacent to the V&A Waterfront. 

Franschhoek is set to see the opening of a new bakery and cafe’ in the building which once housed the Franschhoek Tourism Bureau and, more recently, Winelands Experience.  The new La Place Vendome, a stylish center set to open at the entrance to Franschhoek soon, will house another new coffee shop, a deli and food hall, and a champagne bar.

Genot restaurant on Klein Genot wine estate in Franschhoek was relaunched last week, with the owner Angie Diamond taking over the management of the restaurant.   It is beautifully located above the wine cellar, with a view of the vineyards and surrounding Franschhoek mountains when one sits on the terrace outside.  Inside no expense has been spared in the large restaurant space, with lots of chandeliers perhaps making it too bright at night. The restaurant’s model is Baia, a well-known seafood restaurant in the V&A Waterfront, but at far more reasonable pricing.  Angie feels that Franschhoek does not offer its visitors a good selection of fish dishes.  The winelist is restricted with about five choices per variety, one of them being the Klein Genot, where applicable.  The Klein Genot Shiraz is the lowest priced, at R 158 per bottle, but is still very young, being a 2007 vintage.   The chefs come from Malawi, Mocambique and Zimbabwe, and they add an African feel to dishes, Angie says.   Eleven starters are priced from R 38 (chicken livers, sardines) to R 58 (mussels, and a delicious prawn cocktail), with oysters costing R 18 each.   Five salads (Caprese, Greek, etc) cost about R 48 and three soup choices are also offered, at R 48.   Eight seafood main courses range in price from R 78 for the calamari to R 228 for a seafood platter, and include two kingklip dishes.  The baby kingklip was huge, and came on the bone, which re-created an old childhood fear of bones. The restaurant would have filleted it, had one requested it.  Steaks cost R 138 for a 500 gram fillet, and R 78 for a stuffed chicken dish.  Eight desserts (excellent Pavlova being one of them) cost R 48 each.   On weekend nights live music will be offered, and a Frank Sinatra interpretor Andre Ahlers entertained the fully booked restaurant.   It was a pleasure to meet a fellow Twitterer @MarcKatzy, who came over to introduce himself.   Genot, Klein Genot estate, Franschhoek, tel 021 876-2738, www.kleingenot.com

Rust & Vrede has just been named the best Restaurant of all wine regions in the world, in the 2010 Best of Wine Tourism Awards, organised by the Great Wine Capitals Global Wine Network.  It was lauded for its “welcoming, top quality restaurant”.  It is the only South African entry to have won an accolade.   Will it become South Africa’s Top restaurant of the Eat Out Top 10 Restaurant Awards, presented on 22 November?

Steenberg Winery is opening a new restaurant this week, called Bistro Sixteen82, serving breakfast, lunch and tapas seven days a week, its ad says.   Reservations tel 021 713 2211.  

Beefcakes is a new restaurant with a large space on Somerset Road in Green Point, close to Limnos.  It is clearly set to cater for hungry soccer fans when they walk along Somerset Road to and from the Cape Town Stadium for the 2010 World Cup!

Ginja has made the move into its new premises at the previous Nova/Relish location, at the start of New Church Street.  Chef Chris Erasmus and executive chef Michael Bassett run the restaurant, which now also serves lunches.

Bukhara has re-opened in its Burg Street location in Cape Town, after a fire necessitated a renovation lasting about three months.   “Bukhara Cape Town is proud to announce the opening of their new look restaurant”, its ad says.    Tel 021 424-0000.

Doppio Zero has a special Breakfast offer of R 35 for a cooked breakfast, or fruit and yoghurt, with toast and a cappuccino or a fruit juice, at its Main Road, Green Point branch, from Mondays to Fridays.  Tel 021 434-9581, www.doppio.co.za

Clos Malverne wine estate is one of a number of wine estates to open a restaurant this month (George Jardine opens The Restaurant at Jordan next week).  The restaurant opened last week on the Stellenbosch Devon Valley estate, simply called “The Restaurant”.   It offers a choice of five starters, ranging from R 39 - R 44, seven main courses, ranging in price from R 89 - R 98, and four desserts, at R 35 - R39.  The ad refers to the restaurant as follows: “…this Contemporary South African cuisine style restaurant will truly tantalize your taste buds”.   The Restaurant is open on Tuesdays - Sundays for lunch only. Tel 021 865-2022.

Reuben’s in Robertson was a refreshing pit stop on a trip to Plettenberg Bay last week.   The 30-seater restaurant is located in the 10-bedroom Small Robertson Hotel, a beautifully renovated historical building creating an oasis in an otherwise dreary town.    The staff at all levels were extremely friendly.   The menu design is the same as that of the Reuben’s Franschhoek branch, but the menu items differ vastly.   Four starters range in price from R 58 for a salad of beetroot and goat’s cheese to R 70 for salmon sashimi.   Five main courses start with R 78 for a gnocchi, to R 135 for the veal fillet.  Two cheese courses are offered, at around R 65, and four desserts range in price from R 30 - R 62.   Whilst our party of four loved our food and the good service, one was left with a feeling that the prices may be too high for a small town restaurant, no matter how good it is, and that its menu may not be appropriate for someone wanting a good light lunch, having a further 2 - 4 hours to travel to the Garden Route or to Cape Town.   As per the Reuben’s menu in Franschhoek, the menu lists Reuben Riffel as the Concept Chef.  The Reuben’s Robertson team are Aviv Liebenberg as the Executive Chef, and Christien van der Westhuizen as the Pastry Chef.  An interesting feature of the menu not seen on the Franschhoek menu is a listing of the suppliers of the fruit and vegetable, dairy and olive products, and the pork (including Happy Hog!).   Reuben’s Robertson is located at 58 Van Reenen Street, tel 023 626 7200. www.therobertsonsmallhotel.com.  

Reuben Riffel has been a Brand Ambassador for South African Tourism, in its campaign on CNN.   Erstwhile Top 10 chef Richard Carstens is said to be cooking at Reuben’s in Franschhoek.  Recently he was helping out at Roots restaurant in Gauteng, after Nova closed down.

Alle’e Bleue in Franschhoek has a new surprise every few weeks, and the latest is its menu for its beer garden adjacent to the picnic area at the bottom end of the wine estate.   One can order Paulaner beer and a spinach and smoked chicken salad, a quiche and salad, a Swiss sausage salad or a local cheese platter, at prices ranging from R 45 - R 59.  It hosted its first sushi/wine pairing dinner on Friday, and its first High Tea yesterday.

Grande Provence received a rave review in the Weekend Australian last month, journalist Susan Kurosawa describing it as the “best restaurant in South Africa’s winelands”.    She makes one odd comment about the Grand Provence menu: “The menu is seasonal but, for this being South Africa, expect cute wildlife to be involved. …..  I can’t pronounce much of it, let alone countenance eating Bambi’s relatives”!

Allora in Franschhoek, an Italian restaurant that is part of a chain with a number of branches in Johannesburg, has introduced a restaurant booking incentive called the Allora Miles Program.   The Allora Miles Card will be handed to accommodation staff, and they will receive points each time they make a booking for guests (who arrive!).   Prizes are awarded on the basis of points accumulated, and include airtime and Allora vouchers, vouchers for shopping at Woolworths and Pick ‘n Pay, and electrical appliances.   Feedback supplied to the restaurant is that the incentive programme is ‘too Johannesburg-like’ to be a success in Franschhoek.

Col’cacchio Pizzeria makes delicious pizzas (in Camps Bay at least), and all eight branches in the greater Cape Town area, including Franschhoek and Stellenbosch, are offering a special “Mix & Match” lunch offer, with two courses on the lunch menu for R 99 on Mondays - Thursdays, between 12h00 - 17h00.

Baraza in Camps Bay is to relaunch itself next week as Sapphire.

Nando’s, South Africa’s most creative chicken restaurant chain, is turning up the heat in Turkey, when it opened its first branch in Istanbul last week, reports the Hurriyet Daily News of Turkey.   The company aims to open 60 Nando’s in Turkey, to add to its total of 850 restaurants in 26 countries.  Known for its sharp marketing and cheeky advertising campaigns in South Africa, the Nando’s co-founder Robert Brozin said at the Istanbul opening: “I think that we are representing our leader Nelson Mandela with our restaurants.  Nando’s is like a messenger of South Africa.   With each new restaurant that Nando’s launches in other countries, Mandela sends a signed letter to us”!   Nando’s in Knysna has just closed down, reports CX Express.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com

Restaurant closures seem to have ground to a halt, the last being the final liquidation of celebrity chef Conrad Gallagher’s Geisha Wok in the Cape Royale Luxury Hotel, and his Sundance coffee shops.   His departure from Cape Town and his shady business dealings have also influenced the operation of Crepe Suzette and Bouillabaisse in the Rockwell Centre in De Waterkant, which opened on the basis of Gallagher setting up an Epicurean Food Market on the ground floor, around the two new restaurants.   This deal fell flat earlier this year already, just as the restaurants were moving into the building.

Last month Reuben Riffel opened his second Reuben’s restaurant, in the new Small Hotel in Robertson.   Nook is the cutest ’cosy eatery that specialises in homemade pastries, cakes, sandwiches and a wide variety of daily specials’,  that also opened last month in Stellenbosch’s Van Reyneveld Street, where the Greek Kitchen used to be.  The owners Luke and Jessica are young, and this is their first restaurant venture.  They are refreshing in the way they connect with their clients, and understand customer relationships. 

Last week Portofino opened where the Showroom used to be in De Waterkant, by fun and hands-on owner Cormac Keane with chef Stephen Kruger, previously working with Richard Carstens, in the kitchen.   See the review on this blog.

Yesterday the 12th branch of Doppio Zero opened on Somerset Road, Green Point, in a lovely renovated Victorian building with modern lighting, and is fantastically positioned opposite the Green Point stadium. Doppio Zero is a franchise operation, which has an impressive website that is upfront about what the company stands for.  Its promise is “to consistently deliver beyond your expectations”.   The company’s vision is to be a “leader in our industry and in the market in which we trade, and to imprint the Doppio experience in the culture of our guests.”   Its mission is to ensure that guest satisfaction is “number 1″, to offer staff growth opportunities, to offer uncompromising best quality food, service and people, to develop lasting relationships with guests, to continuously improve, and to make a “fair profit.”   Its values are passion and enthusiasm, integrity and honesty, an unconditional commitment to the brand, and individual responsibility and accountability.  These are strong words, and one hopes that the company can keep its promises, especially as they are stated so publicly.

Bruce Robertson’s Showroom Cafe and The Quarter on Long Street are doing well, and he was bubbling last week about four restaurant openings he is consulting on, all scheduled for October.   October also sees the opening of Vanilla, owned by the Newhouse father and son duo from Tuscany Beach in Camps Bay, in the new Cape Quarter building on Somerset Road.   Cru Cafe will also open in the center.

Kathy and Gary Jordan from Jordan Wines in Stellenbosch will also open a restaurant for light lunches in October, on their wine estate, reports The Sunday Independent.   Critically, they comment:”Too many people chase Michelin stars, but I am not a fan of that system.  To win those stars, you have to throw away your food from one sitting, and start again in the evening.  To me, it is just a waste.  It adds a huge cost to the restaurant bill.  Almost all the food rejected is still perfectly good.  I can’t stand seeing food wasted.”  Their restaurant will “offer simple, well-cooked, wholesome food”.  The Jordans are co-owners of the High Timber restaurant in London, with Neleen Strauss, and “a significant percentage” of the 40 000 wines in the restaurant are Jordan wines. 

The Waterkloof wine estate in Somerset West, which belongs to one of the largest wine importers in the UK, Paul Boutinot, and who calls himself the “Custodian” of the wine estate, according to its website, will open its restaurant in November, with chef Gregory Czarnecki in the kitchen and Julian Smith from Grande Provence managing the restaurant.  Czarnecki was previously at The BIg Easy in Stellenbosch, the restaurant belonging to Johan Rupert and Ernie Els, amongst others, and left when he was expected to cook hamburgers, it is said.    He worked with 3*** Michelin chef Alain Senderens at Lucas Carton.   Waterkloof’s website states that it makes ’slow wines’, with fermentation taking place between one to eleven months instead of the usual 20 days, and it would be excellent if its new restaurant embodies “slow food”.

Little has been said or written about maze and Nobu locally lately, and one wonders what the effect of the poor reviews Gordon Ramsay’s restaurants in the UK got in the 2010 edition of The Harden’s restaurant guide will be on the local restaurant in the OneandOnly Cape Town hotel.  According to a report in the Daily Mail, the guide has placed four of Ramsays’ restaurants on the “10 most disappointing restaurants” list.    Three of the restaurants also featured on the ‘most overpriced’ list.  The author of the guide, Richard Harden, said of maze and of Ramsay that it is suffering from “imperial over-reach” and feels that ‘it has deep-seated problems’.   Harden continues about Ramsay: ”He wants to be an international film star and be accorded Beckham levels of international fame yet he wants to run this internationally recognised group of restaurants.”   Ramsay’s profits fell by 90 %, according to the report, in the last year, and received negative feedback when it was discovered that some of his restaurants serve mass-produced food, prepared off-site and delivered to the restaurants.

Word about Stellenbosch town is that Etienne Bonthuys will not be at Tokara restaurant in the Helshoogte Pass for much longer.   He is opening up a new restaurant in Stellenbosch later this year, it is rumoured. No doubt Tokara owner GT Ferriera will look for a heavyweight chef to counteract the competition from Delaire Graff across the road.

A late-comer to social media marketing is Le Quartier Francais, which announced with fanfare that it was starting a blog at the beginning of this month.  It has only posted two posts, of which one has already been removed again.   Perhaps the owner does not know that a blog needs a dedicated commitment to regular posting to be credible and to help with search engine optimisation.

Whale Cottage Portfolio: www.whalecottage.com

The Sweet Service Award goes to Doppio Zero at Cavendish Square, and to its Manager Bradley, for understanding the power of service recovery.    The customer arrived in the midst of a staff shift change, with the staff unattentive to the customers.  Coffee had to be ordered three times, and a bill requested three times.   Each time, Bradley had to step in for his staff, and he apologised profusely for the poor service experienced.  Bradley waived the bill, and invited the customer to come back again to experience the good service of Doppio Zero on another day.

The Sour Service Award goes to the Roundhouse restaurant in Camps Bay.   The Cape Argus reports that the restaurant, that has set itself up to become the best restaurant in Africa, has reacted to a customer complaint about a table booked for New Year’s day, with a deposit paid, in the most negative manner.   The restaurant claims that the couple was 90 minutes late - the couple claims it was only 10 minutes.    A deposit of R 1 200 was paid by the couple for the meal on the special day.   Their table was given away, and they were downgraded to a table in a less desirable section of the restaurant, which led the couple to complain to Argus Action.  The Roundhouse’s arrogant reaction to the customer complaint is its announcement that it is instituting a customer blacklist for patrons who regularly arrive late, and will refuse bookings from them in future!   Roundhouse Partner Paul Rowett says: “We are going to start complaining about guests”.   The restaurant is planning to share the “name-and-shame-late-arrival-patron-blacklist” with nine or ten other restaurants, and to make the offending patrons’ names public. 

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com.