Entries tagged with “Deukom”.


Dorf Krug Bavarian pots Whale Cottage PortfolioStill in shock about the rude treatment I received from the owners of Just Pure The Bistro in Hermanus two days ago I went to the very Bavarian-looking Dorf Krug and found a haven of friendliness and good wholesome Bavarian food.

Outside on the terrace they have placed Bavarian-coloured barrels, which attract attention to the cottage building. The interior is not German at all, other than the Deukom German TV channel broadcasting the Winter Olympics, and the tables and riempie chairs do not suit the theme.  The odd Bavarian and German flag can be seen.  Very large paintings fill the walls, but do not link to the Bavarian theme.   The name was puzzling me, being the ‘Village Jug’ directly translated.  I was told that the owner, Dr Brigitte Riedelsheimer, is a Bavarian swallow living in Düsseldorf and at Arabella.  She has owned the property for some time, having leased it to a second hand furniture shop previously.

The outside seating area behind the building was a complete contrast, with long tables and benches with cushions covered in the Bavarian blue and white, and plants softening the edges.  A massive mural of a Southern Right whale is in the parking area, painted by a Bot River artist.  The delightful (more…)

The Sweet Service Award goes to Due-South craft route shop in Franschhoek, a little ‘David’ (Jan Coetzee is the owner) who did not give in to the demand of ‘Goliath’ Foschini Group to change its brand name, given that the retail chain has 21 Due South stores throughout the country, reported Business Day. Due-South promotes local crafts and publishes travel guides listing crafters and cultural tourism points. Due South is a series of camping stores which one could say operate in opposition to  Cape Union Mart.  The Foschini Group’s appeal was dismissed by the court this week, on the grounds that Due-South products are not the same or similar to those stocked in Due South!.

The Sour Service Award goes to Deukom, and its Manager Gabriele Carstens, for her communication after a (unannounced to customers) maintenance outage of its German TV programmes.  An sms to an after-hours service was only answered by telephone call the following day, when the service had been restored. The request for a refund of the full evening’s viewing time which was lost was rudely rejected by the Deukom representative. This led to a chain of e-mails from Ms Carstens, in defensive mode, quoting a clause in the contract which covers them against such outages, and the resultant financial liability.  There was no apology from her for the inconvenience.

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com.   Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.

The Sweet Service Award goes to Andrew Cowie of Deukom, who was very efficient in assisting with an upgrade to the Premier Smart Card for the German Bouquet, a process which had been most frustrating to sort out via Multichoice, a company which must have the worst call centre in the country!  Not only did Andrew get the signal sent, but he also followed up telephonically and by e-mail to see if all was working, and helped to get a second smart card set up for the same Deukom subscription.  Andrew helped cut through the ‘Germanness’ and bureaucracy of dealing with Deukom, being British but speaking a good German.

The Sour Service Award goes to ZDF and its screening of a two-part thriller ‘Verschollen am Kap’ (Lost in the Cape) on Monday and yesterday evening.  Clearly based in Cape Town, and filmed in the city centre, the 3-hour movie did not show any beautiful scenes of the city, and would be a major tourism deterrent for Cape Town, the movie implying that the public water supply could be poisoned, that Cape Town only has criminals living there, especially those with darker skin colour, that one can be tortured in Cape Town, that our city is not safe for young people, and that our hospitals are unsafe in that anyone can walk into a ward, dressed as a doctor, and inject a patient with a poison!  One wonders how the Department of Trade and Industry (DTI) could have funded this movie, and how permission was given by the City of Cape Town and the Film Commission for filming such a tourism-damaging movie about our city!  The first part of the thriller was seen by close to 4 million ZDF viewers on Monday, on Germany’s third largest TV station.  TOP Productions and Media Film Services were local film companies involved in the production.

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com.   Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.

The Sweet Service Award goes to DEUKOM, for passing on the reduced cost of its contracts with German TV channels to its South African customers, resulting from the strong Rand, by reducing its subscription cost by 6,8 % from December onwards.

 

The Sour Service Award goes to Cape Town Tourism and its PR Manager Skye Grove.  Public Relations is the management of relationship building with a company’s publics, and in the case of the tourism body, these would be its members and the media.  Whale Cottage Camps Bay is a member of Cape Town Tourism and is on its media list for this blog.  The defamatory response by a non-paying guest on Twitter to our exposure about the attempt by him and his editor wife to defraud our Whale Cottage Hermanus of payment, was retweeted by Ms Grove, making her guilty of defamation too.  Not leaving matters at that, she wrote two Tweets, questioning why we had retweeted the link to an article in a national newspaper about the alleged fraud.  Worst of all, however, was a Tweet that she wrote to the guest, suggesting that our Tweets be reported for “abuse” and providing the Twitter link for it, in an attempt to damage our professional reputation.  Ms Grove did not offer this link to us, nor did she retweet our warning to hotels and guest houses about this couple, which would have been in the interest of Cape Town Tourism members.   No apology nor response has been received from Ms Grove when she was notified about the Sour Award, other than removing two of her three Tweets on the topic. 

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com.   Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.

The Sweet Service Award goes to Deukom, the German TV subscription service in South Africa, which has informed its subscribers that it will not be increasing its subscription rates for the next year, a commendable move, given that it has never held rates before, and that Multichoice is increasing its rates.

The Sour Service Award goes to Multichoice, which once again is increasing its DSTV and M-Net subscription rates, by 6 % from this month, despite continuous criticism from its subscribers about the repeats that the subscription TV service flights on its channels. 

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com.   Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.

The Sweet Service Award goes to Pondy and Pindy, two very efficient Customer Care ladies working for Multichoice in Cape Town..  Both of them were efficient and friendly in sorting out a customer account problem, surprising given the size of the organisation.  Pondy was happy to reverse an Excess charge, which had not been agreed to, without question

 

 

The Sour Service Award goes to Deukom, the German TV channel distribution company, which has restricted working hours in the evening, especially over weekends.    Most Deukom customers would be watching TV after 9 pm, and any problems with the Deukom TV service will have to wait until 9 am the following morning.  One is invited to leave a message, and one is promised a call back.   Last Sunday, only one person was working in the Call Centre, and one had to hold for 20 minutes until the call was answered, after having been cut off once already.    The lady on duty made it clear that she was annoyed at being the only person working.   The message left on the answering machine the night before was not returned at all!

 

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com.