Whale Cottage Portfolio Blog

Cape Town’s restaurants are feeling the hospitality winter blues, with a large number of restaurants announcing their restaurant specials.  The winter has claimed its casualties too, and there could be more in what has been a poor winter for many businesses.

La Mouette has opened at 78 Regent Road in Sea Point.   Brio is a new jazz restaurant, in half of the ex-Riboville in town (on the Adderley Street side), while Liquorice and Lime has taken over the other half of Riboville (on the St George’s Mall side).  Van Hunks has opened at 1 Union Street, off Kloof Street in Gardens.  Cafe Nood has opened in Wilderness Road, Claremont. shu has opened next to Doppio Zero on Main Road, Green Point.  Ryan’s Kitchen has opened at Rusthof guest house in Franschhoek - the chef Ryan Smith is ex-Mont Rochelle.  On Broadway has moved to the New Space Theatre building at 44 Long Street, with a new restaurant where Anytime was.  Buena Vista Social Club has moved to the top end of Portswood Road in the Waterfront.  Madame Zingara has re-opened at Century City, after a two-year absence.   The House of Meat has opened in the Pepper Club Hotel, corner Long and Bloem Streets, offering a full braai for R 295, from 3 pm every day.   Amazink, ex-Roots, in Khayamandi in Stellenbosch, has opened, with Bertus Basson from Overture an advisor. Spiros has opened in Hout Bay.  Mason’s Cafe & Grill has opened in the ex-Cafe Gainsbourg.  La Cantina has opened in the Alliance Francaise. The De Leuwen Jagt restaurant on the Seidelberg wine estate outside Paarl has opened The Fabulous Bakery.   Gesellig has opened on the corner of Church and Regent Roads in Sea Point, serving breakfast, lunch and dinner.   Chez d’Or has opened in Franschhoek, with Richard Carstens as consultant Chef, scheduled to stay until September, but he left on 28/7.  It has been confirmed that Carstens will take over the running of Tokara in October, given that Etienne Bonthuys is set to open a new restaurant on Dorp Street in Stellenbosch.  Gesellig is a cosy and friendly new eatery in Sea Point.   The Restaurant at One&Only Cape Town has taken over from maze.  Indochine  has opened at the Delaire Graff wine estate in Stellenbosch.  The Long Table Restaurant and Cafe has opened at Haskell Vineyards in Stellenbosch.  The Wild Peacock Food Emporium has opened in Stellenbosch.  Knife Restaurant has opened in the Crystal Towers Hotel & Spa, a sister restaurant to Fork.  De Oude Bank Bakkerij has opened in Stellenbosch.  Cafe Le Chocolatier has taken over from Cafe Vendome in Place Vendome in Franschhoek. Leaf Restaurant and Bar has opened where Portofino/The Showroom were located.  Epicerie Fine is the new name of the L’Ermitage Deli in Franschhoek, and has a new owner.   Sommelier Restaurant at the Sante Hotel and Wellness Centre has re-opened.  Illyria coffee shop has opened in the Eikestad Mall in Stellenbosch. Babylonstoren is to open a restaurant in October, next door to Backsberg.  The Fish Shack has opened at The Paddocks in Milnerton.  Reubens at One&Only Cape Town opens on 1 October.   Luigi’s from Hout Bay is said to be opening where Vista Mare was in The Promenade in Camps Bay.   Satay Bar has taken over from Zucca in Kloof Street.

Portofino, which opened where The Showroom was, has closed its doors. The first review of Portofino appeared on this blog.   Cafe Gainsbourg on Kloof Street, Anytime on Long Street, Josephine’s Patisserie, Ginja, maze at the One&Only Cape Town, La Table de France in Sea Point, Panarotti’s and Shimmi’s Bar in Hermanus, Miguel’s in Plettenberg Bay, and Bouillabaisse and La Brasserie in Franschhoek have also closed down.   Camil Haas, the co-owner of Camil’s in the Cape Royale Luxury Hotel, has left the restaurant, but is doing food and wine pairing evenings in Franschhoek.  Yum in Vredehoek has closed down.   In Camps Bay the Cape Town Fish Market and Terra Mare have closed down.  Luke Dale-Roberts is no longer the Executive Chef at La Colombe, but will consult to the restaurant.   Tank in the old Cape Quarter is to get a new name.   Cafe des Arts has taken over from Topsi’s in Franschhoek.  Satay Bar has taken over from Zucca in Kloof Street.

Some restaurants are closing to have a winter break after the World Cup. The Mount Nelson’s Cape Colony re-opens with a new interior and new menu on 1 November.  Vaudeville is closing between August and October.  Marianna’s in Stanford is re-opening on 14 October. The Salmon Bar in Franschhoek re-opens on 1 November, undergoing renovations in a new location (parts of ex-Bouillabaisse and Pam Golding venue). Massimo’s Pizza Club in Hout Bay has gone into winter hibernation, and is likely to reopen in November, in a new yet-to-be-announced venue in Hout Bay.  Bistro 1682 re-opens from its break on 5 September.  Rust en Vrede is closed from 3 - 28 September.  The Sandbar in Camps Bay is closed until 16 September.

The following restaurant specials have been announced (NOTE: This Specials list is updated continuously).  We have seen our list used without acknowledgement on other bloggers’ blogs - please acknowledge Whale Cottage Portfolio Blog as your source:

CAPE TOWN

*   The Cru Cafe in the Cape Quarter: breakfast for 2 for R 85, 2 pasta dishes + 2 glasses of wine for R 119, all days of week, lunch and dinner, until 30 September

*   Wang Thai: half-price sushi and cocktails, Mondays - Thursdays 12h00 - 18h00, at V&A Waterfront, Constantia, Somerset West, and Lagoon Beach branches 

*   Five Flies:  Pay for one main course and get the other free, on Mondays, Wednesdays and Fridays, until September.  

*   Andiamo in the old Cape Quarter: R 49 breakfast special (juice, cooked breakfast, cappuccino), until 11h30 daily; 2 pizzas or 2 pastas with 2 glasses of wine R 125; Basil, chilli chicken/salmon salad with bottle of water or colddrink R 59, until 31 October. Tel (021) 421-3687

*   Pure at Hout Bay Manor: 3 course dinner for R 220, and R 280 with a glass of wine added

*   Catharina’s at Steenberg Hotel in Tokai: 2 course lunch at R 135, 3 course lunch R175/3 course dinner R195, May - September

*   Vanilla in the Cape Quarter: 50% off the second person’s main course, and 1/2 price sushi 12 - 6 pm

*   Tuscany Beach in Camps Bay - 50 % off second person’s main course, and 1/2 price sushi 12 - 6 pm, until August

*   Pepenero in Mouille Point : sirloin and chips R 79, seafood platter R 129, prawn platter R 99, oysters R 9 each, half-price sushi

*  Sinn’s Restaurant at Wembley Square:  lunch (6 options) at R 50, including a glass of fruit juice.  Dinner (5 options) at R 95, including a glass of wine.

*   La Colombe : 3-course lunch at R 280 and 5-course dinner at R 380, with a carafe of wine, Mondays - Saturdays, May - September.

*   Hussar Grill, in Camps Bay and Green Point: 1 kg ribs or kingklip plus chocolate mousse for R 99.

*   Pepper Club on the Beach in Camps Bay: “Nip and Tuck promotion” - Prawn platter R98; Potjies R79,95; Sirloin and Prawn combo R89,50; Seafood platter R139,95; half-price sushi - until end September

*   Kuzina in the new Cape Quarter:  Meze platter for two plus bottle of wine R 189, Mondays - Fridays 12h00 - 18h00 and Sunday evenings from 18h00. Tel (021) 418-8000

*   Saul’s Sushi@Vegas, 118 Main Road, Sea Point: “Eat as much as you like” sushi R 120 Mondays and Tuesdays, “two for the price of one” sushi Fridays and Saturdays

*   Cape Town Fish Market: Salmon special, 1 course R 54,95, 2 courses R 69,95, 3 courses R 89,95.  V&A Waterfront Cape Town, Parkview Pretoria. Eastgate Johannesburg, Hemingways East London.

*   Cassis in Garden Centre: Lunch Box special - coffee/juice/colddrink + savoury tart (quiche/tomato tart/sandwich) + sweet tart = R 40, Mondays to Sundays

*   Theo’s on Beach Road, Mouille Point: oysters R 6 each, 1 kg prawns R 99, line fish R79, for lunch and dinner.  300 gram sirloin steak, spatchcock chicken peri peri and 500 gram spare ribs all R 79 for lunch only. Tel (021) 439-3494.

*   Salushi Intaba, 25 Protea Road, Claremont: 50 % off sushi on Mondays, Tuesdays and Sundays, from 12h00 - 17h00 (until end May), and other days of the week.  Springroll + noodle dish R 70 on Wednesdays.

*   Sevruga in the V&A Waterfront: Sole special, between R89 - R180, half price sushi 12h00 - 18h00 Mondays - Saturdays

*   1800 in the Cape Royale Luxury Hotel, Main Road, Green Point: Sparkling wine + 200 gram “Beef Wellington” + parking for R 99 (be warned - this is not a classic Beef Wellington - just a small fillet with a few chopped mushrooms and wrapped in pastry, no pate de foie gras).  Until August.

*   Myoga at Vineyard Hotel, Newlands: lunch: 2-courses R 95, 3-courses R 125, or salad or soup with bread at R 55, Mondays - Saturdays

*   Myoga at Vineyard Hotel, Newlands: 6 course dinner for R 150, Mondays - Saturdays  

*   Tank in old Cape Quarter: 2 courses R R140, 3 courses for R 165, both with a glass of wine, until end September.  Tel (021) 419-0007  

*   Beluga, The Foundry, Green Point: Prawn & Kingklip R 99, 24 sushi pieces for R 89.  Tel (021) 418-2948.

*   Butler’s Pizza, Newlands, Rondebosch, Wynberg, City Bowl, N1City, Bellville, Tableview: 3 pizzas for the price of 2; 2 medium pizzas + 4 toppings each at R 89.95; 2 large pizzas + 3 toppings each at R 109.95, Sundays - Thursdays.

*   The Kove, Victoria Road, Camps Bay: 2-course meal with glass of wine R120; Fish and chips R 79, 400g ribs R75, Oysters R 9,  Seafood Platter R129, Rump 250gm R 79, Rump 500gm R 109, 1kg of prawns R 99, Lamb chops R99.  Tel (021) 438-0004

*   St Elmo’s: 2 large regular pizzas cost R 105.  2 Dipping Strip pizzas and 3 dunking sauces R 99,90.  On Tuesdays 2 large pizzas out of a choice of five cost R79,90.  At lunch buy one pizza with Coke for R 29,90 Monday - Friday, until 16h00.  Belgravia, Brackenfell, Claremont, Durbanville, Fishhoek, Gardens, Hout Bay, Kuilsriver, N1 Value, Paarl, Parow, Plumstead, Rondebosch, Somerset West, Stellenbosch, Strand, Tableview, Three Anchor Bay, Tokai, Tygervalley, Woodstock and Worcester.

*  Cafe Sofia in Camps Bay, Green Point, etc: All pasta dishes R 49, 250 ml soup + ciabatta toast R 19. 

*   221 Waterfront: two drinks for price of one, Mondays - Fridays, 16h30 - 18h30, two dishes on “Lite” and Sushi sections of menu for the price of one

*   River Cafe, Constantia:   four courses lunch + a carafe of wine R 195, 4 courses dinner + wine R 225.  On Mondays to Thursday 1 child eats free, Mondays - Saturdays, May - September

*   Diva Pizza, 81 Buitenkant Street: 2 pizzas + 2 toppings each take-away special price R 75

*   Pastis in High Constantia Centre, Constantia: free glass of wine with meal.

*   Trattoria Luigi in Hout Bay: margherita pizza plus Savanna for R 45 on Wednesdays.   Mondays - Fridays pizza and pasta half price, until 31 August

 *   Constantia Uitsig: 3 courses and wine R 260 for lunch, and R 290 for dinner, until end September*  

*   Jakes in the Village/on Summerley, in Steenberg and Kenilworth, respectively:   25 % off all dishes, 5 - 7 pm only, Mondays - Saturdays, until end September

*   Buitenverwachting in Constantia:  2 courses R 149, 3 courses R 169, 4 courses R 199, until 31 August

*   Duchess of Wisbeach, corner Main and Wisbeach Roads, Sea Point - free bottle of wine for a table of four

*   Salt, Ambassador Hotel, Bantry Bay : 2 courses R 140, 3 courses R 170, Mondays - Sundays, lunch and dinner

*  Le Restau Paradiso, Kloof Street: Marie’s Menu 3 courses R 110; Capetonian Menu 3 courses R 130; French Classics Menu 3 courses R 150, until December.

*   A Tavola in Claremont: 50 % off all pasta dishes on Mondays, prices reduced by R 4 - R14 per dish on menu (except for desserts) 

*   The Lookout Deck, Hout Bay: 1 kg tiger prawns R 125 (lunch and dinner), 6 oysters R 36 (5 - 7 pm only)

*   La Mouette, Regent Road, Sea Point: 6 courses for R 175.  Express Lunch - 2 courses (with 2 choices each) at R 99.   Monday - Saturday dinner, Tuesday - Sunday lunch, September

*   Blonde restaurant, Hatfield Street: “two …blondes are better than one” promotion of 33% off the bill, until September

*   Lagoon Beach, Milnerton - 2 course meal from R 75, “all-you-can-eat” Sunday buffet R 99

*   Jardine, Bree Street: 3-course dinner at R 150, Tuesdays - Saturdays

*   The Round House in Camps Bay : 7 course menu for R 245, until 30 September

*   Berthas in Simonstown: 1 kg mussels, 1 kg Queen prawns or 1 kg mini seafood platter cost R 99 each

*   Ricks Cafe Americain, lunch special for R 39, Mondays - Saturdays, until 31 October

*   The Square Restaurant, Vineyard Hotel, Newlands: 5-course dinner costs R 165.  2-course lunch R116, 3-course lunch R145.  Tel (021) 657-4500

*   Adega Sea Point, corner Main and Glengariff Roads:1 kg Tiger Medium prawns, R99. 300g Mozambican Pepper Fillet R79.   Oysters R4,90.  21-piece Sushi Platter R 99.  Lunch and dinner, until 31 August. 

*   Pepperclub Luxury Hotel & Spa: 6 oysters and a glass of bubbly R60, Fridays from 16h00, with jazz

*   Aubergine:  2-course lunch R184,  3-course lunch R235, Wednesdays - Fridays

*   Balducci’s: All pizzas (except Flaming Prawns) R49, 26-piece Platinum Sushi Plate for R99, Burgers from R55.  Monday - Sunday, 12h00 - 18h00, until September.

*   Ferrymans, V&A Waterfront: 3-course pairing meal, with wines matching starter and main course, at R200, until September.

*   Bukhara : 2 course lunch or dinner plus glass of wine R125, Monday - Saturday, Sunday lunch

*   Haiku:  2 course lunch or dinner plus glass of wine R125, Monday - Saturday, Sunday lunch

*   Cafe Caprice, Victoria Road, Camps Bay: two burgers for the price of one, Mondays - Thursdays, 12h30 - 22h00

*   Saul’s Taverna: for every meal ordered from main menu, the second person get’s a free main course from chef’s special menu

*   Caviar Deli in the V&A Waterfront is offering 2 ready-made meals for R40 (one costs R25)

*   Societi Bistro: “Tour of France” - 3-course French menu R 150, until October

*   Chapman’s Peak Hotel, Hout Bay: 1kg Tiger Prawns R99; order 2 steaks, and get a bottle of wine and 2 Amarula creme brulees for free.  Tel (021) 790-1036

*   Quay 4: Snoek and chips R59, until October

*   Black Marlin: Snoek on braai R55, half crayfish on braai  R75, Saturdays and Sundays;  3 course meal plus glass of sherry R125, until October

*   Hildebrand: 2 courses R 89, 3 courses R 120; 2 pastas for the price of one with a glass of wine, until September

*   Chenin Restaurant and Bar: Sirloin steak R60, until September. Tel 021 425-2200

*   Leaf Restaurant and Bar : 51 % off sushi from 11h00 - 16h00, and all day on Sunday.

*   Cafe Chic: half-price off all dishes except Tapas, until 31 August.

*   Gesellig, Regent Road, Sea Point: 2 courses plus soup or dessert = R 90 for dinner; lunch costs R40 for dishes usually costing R65 - R77 12h00 - 14h00

*  The Fish Shack Restaurant and Wine Bar, Paddocks, Milnerton: Shack Platter and glass of wine R 90

*   Blowfish in Blouberg: Seafood platter R 179, 20-piece sushi platter R99, 500g rump steak R 95, Lamb shank R95, Fish & chips R59, Prawn curry R69, Seafood Paella R79, until September. Tel 021 556-5464

*   Ocean Basket: Starter, seafood platter, and bottle of Two Oceans wine for 2 for R 235 (only at Hout Bay, Plumstead, Tygervalley and V&A branches), until 31 October.

THE WINELANDS

*   Reubens in Franschhoek : 3 course meal for R 150, or R 220 for a glass of wine per course.  Mondays - Fridays, May until August. Tel (021) 876-3772

*   D’Vine Restaurant at Willowbrook Lodge, Somerset West: 1 course R100, 2 courses R145, 3 courses R170, includes a glass of wine.  Dinners only

*   96 Winery Road between Stellenbosch and Somerset West: 3-course meal plus a glass of wine for R 165, Mondays - Saturdays, lunch and dinner

*   Terroir at Kleine Zalze, Stellenbosch: two-course meal at R 165, and 3-course meal at R 195, until the end of September

*   Allee Bleue, outside Franschhoek: choice of four 250 gram steaks at R 99, including a glass of estate wine, May - September

*   Allee Bleue, outside Franschhoek: 3 course meal plus a glass of wine, at R 130.

*   Mont Rochelle Hotel in Franschhoek: 2006-priced 3-course dinner, each course accompanied with a glass of wine, as well as water, costs R 2006 for a party of six persons (R 334,33 per head).

*   Olivello, Klapmuts, outside Stellenbosch: 2-course meal R 99, 3-course meal R 119.

*   Mon Plaisir @ Chamonix in Franschhoek: 2 courses at R 170

*   Le Bon Vivant in Franschhoek: 2-course meal for R 115, 3 courses for R 150

*   iCi at Le Quartier Francais in Franschhoek: 2 courses cost R 120 and 3 courses R 150, Monday - Friday, until August

*   Grand Provence in Franschhoek: Chef’s Table for 8 or more persons, 4 courses R 200 per person, June - August, lunch and dinner

*   Warwick Winter Bistro, Warwick wine estate, Stellenbosch: Butternut soup R 30, Bobotie R 57, Steak and Mushroom pie R 70, Mushroom Risotto R 75.  Mondays - Sundays.

*   Jordan Restaurant with George Jardine, Jordan wine estate, Stellenbosch: 3 course Menu de Jour lunch R 180, R220 with 2 wines.  2-course a la carte lunch R 200, 3 courses R225.  Wednesday - Saturday lunch, May - August

*   Cuvee, Simonsig wine estate, outside Stellenbosch:   2 course lunch or dinner + glass of wine R 170, 3 courses R 200, August - October

*   Clos Malverne wine estate outside Stellenbosch: autumn special - 2 course meal + quarter bottle of wine R 125, 3 course + half bottle of wine R 155, Tuesday - Saturday lunch and Wednesday and Friday  dinner 

*   Bosman’s, Grand Roche Hotel, Paarl: 3-course lunch and 2 glassses of wine for R 260, Sundays

*   Lanzerac Hotel in Stellenbosch : 2-course lunch R 145, 3 course lunch R 175, includes a glass of red wine.   Chef’s soup of the day with rolls and house wine R 55.    June - September

*   French Connection, Franschhoek: 2 courses R 95 and three courses R 125 

*   Le Petite Ferme, Franschhoek: 2 courses R 100, 3 courses R 150, plus carafe of wine, every Friday evening

*   Fyndraai at Solms-Delta wine estate: 2 course lunch R 135, 3 courses R 155.

*   Ryan’s Kitchen at Rusthof, Franschhoek : 3 course meal and glass of wine at R 195, until August.

*   Boschendal in Franschhoek:  Buffet reduced cost R 145 (R 50 extra cost for dessert and cheeses) 

*   Noble Hill, Klapmuts: Farmer’s Lunch costs R 62, Mondays - Fridays

*   Restaurant Christophe, Stellenbosch: business lunch - 2 courses R130, 3 courses R 150, Tuesday - Friday, served within one hour, all year

*   Rickety Bridge Restaurant in the Vines in Franschhoek: 3 course lunch for R 150, and R25 extra for three Rickety bridge wines, paired per course. Monday - Sunday, until end September

*   Allora in Franschhoek: 3 course winter menu at R89.  Main course lunch plus live music plus ”drink” for R100 Saturday lunches.  Tel (021) 876-4375.

*   Epicerie Fine Deli/Coffee Shop, L’Ermitage, Franschhoek - bowl of pasta plus salad plus homemade bread plus glass of wine = R 45.  Tel (021) 876-9200

OTHER AREAS

*   Season in Hermanus: 2 course meal R 75, bredie of the day R 48, Sunday roast R 65, 3-course Sunday lunch R 110. Tel (028) 316-2854

*   Mediterrea in Hermanus: 2-course R 105 and 3 course meal R 135, Monday - Thursday dinners and Sunday lunches, April - August

*   Nguni in Plettenberg Bay:  main course R 50, different every week, Wednesdays.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com

Copyright: Whale Cottage Portfolio

The Whale Cottage Portfolio has increased the traffic to its website six-fold in one year, since embodying social media marketing, and has exceeded the 30 000 visitorship for the first time this month.  In 2009 a total of just fewer than 200000 unique visitors was recorded.

In January 2009 4850 unique visitors (i.e. unduplicated visitorship) had accessed the website, four months after Whale Cottage had started this blog www.whalecottage.com/blog.   At the end of December this had grown to 27 928 unique visitors.

The major impact on the growth in web traffic has been persistent blogging, with the target of one blog post published per day having been met with one or two exceptions.   Performance improved once the blog posts were posted during mid-morning, instead of just after midnight, when they had just been written.   This post is the 500th written on this WhaleTales blog.

Twitter has made a significant contribution too, with it serving as an “announcement” of what one has blogged about, providing a link to the website which can be accessed for more information, given its 140 character space restriction.   Whale Cottage has close to 700 followers, and has written more than 2 000 tweets to date.   Facebook has played only a small role in contributing to web traffic.

Cross-referencing has also assisted in the growth in Whale Cottage’s visibility, in that the social media links are part of the Whale Cottage e-mail signature; in that the WhaleTales newsletter invites its readers to follow Whale Cottage on Twitter and Facebook; and the blog has an RSS feed link, to enable regular readers to receive the latest WhaleTales blog post, and it has links to the Whale Cottage Twitter and Facebook pages.

New traffic to the website has come from restaurant reviews in particular, especially for new restaurants.  Few restaurants have websites, and do not understand about search engine optimisation.  Some Whale Cottage restaurant reviews have outperformed the restaurant websites in terms of the Google ranking on page one of a search on a specific restaurant.   Where other websites provided a link to the Whale Cottage blog in cases of restaurant controversy (e.g. Portofino, Carne), traffic to the website has been enhanced.

In 2009 the top 10 blog posts that were read most often were the following:

1.   Spar Sweet and Limelight Sour Service Awards (8 838)

2.   Petrol price drop best Christmas present for tourists (5119)

3.   Franschhoek goes Italian (Allora review) (4394)

4.   Rebel restaurateur a hit at Portofino (3 360)

5.   SA presence on top 50 restaurant list grows (2 468)

6.   Prince Albert celebrates in Fresnaye (2 276)

7.   Whales beach on Kommetjie beach (1 984)

8.   Minstrels do it for Cape Town (1 698)

9.   Table Mountain only SA New7wonders nominee (1 570)

10.  Sun Princess to visit Cape Town (1 510)

The most popular restaurants in Cape Town at the moment, based on restaurant reviews accessed on the Whale Cottage Portfolio website via Google this month, are Duchess of Wisbeach, Vaudeville and Kuzina.   

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com

An unlucky restaurant location for the Cape Town branch of Bouillabaisse, and new sister restaurant Crepe Suzette, in the Rockwell Centre in De Waterkant in Cape Town, in what was meant to have become Conrad Gallagher’s Epicurean Gourmet Market before he fled the country with huge debts, resulted in both the restaurants closing down in September.  These restaurants have fused, and have just opened as Camil’s Restaurant, ironically in the previous location of Gallagher’s Geisha Wok in the Cape Royale Luxury Hotel on Main Road in Green Point.   Whilst now fused into one restaurant, a creperie menu and an a la carte menu will be offered to all patrons.   Camil and Ingrid Haas are to run the operational side of the restaurant, while the new partner Jochen Buechel, previous owner of the Place on the Bay in Camps Bay, will look after the marketing of the restaurant.   It is bold to close two restaurant brands which were marketed jointly, off the base of the respected Bouillabaisse brand in Franschhoek, and to start from scratch with the new Camil’s brand.   A review of Camil’s will follow.

A new “Caffe”, which opened five weeks ago, is L’Aperitivo, a wine and cocktail bar that serves breakfast, and light lunches and dinners from “9h00 till late”, the sign on the door says.  Owners Andrea Gargiulo (Italian) and Stef Rau (Swiss) are charming hosts.  They met two years ago, on a cruise liner, and fell in love with Cape Town.   Before setting up their restaurant, they ran the Primi Piatti in the V&A Waterfront for two years.  It is located next door to the Bang Bang Club, a favoured haunt of teenage disco lovers, adding a free bonus to L’Aperitivo patrons, if they enjoy the music and watching the youngsters coming and going from the venue from Wednesdays - Saturdays.   The food menu is written onto a blackboard: the base Insalata L’Aperitivo costs R 30, and R 40 when tuna or chicken mayonnaise are added, and R 55 if salmon is added.   The Frittata costs R 40, the Chicken Parmigiana and a salad (just some green leaves) R 55, Roast Beef with baby potatoes and salad costs R 58, and sandwiches R 45.   For dessert the choices were an Affogato at R 22 and half a pineapple and ice cream at R 25.   Every day fresh ingredients are bought, and the menu changed to reflect what is available.   L’Aperitivo only stocks the very good Glen Carlou wines at the moment, Stef having a close relationship with the Swiss owner Hess.  They plan to offer 30 - 40 wines-by-the-glass, a commendable goal (Stef used to work at Belthezar, known for its wide selection of wines-by-the-glass).    Andrea was previously a ‘mixologist’, he says, a cool word for a barman!    His favourite restaurant is Aubergine.   L’Aperitivo stands for fresh quality food, and good and prompt service.  An ordered take-away Parma ham and brie roll turned out to be a salami roll when opened, a disappointment in an otherwise good experience!  Its brochure states: “L’Aperitivo is a Wine & Cocktail Bar with a Caffe providing a variety of freshly produced food, and which encapsulates a European style of life.   Enjoy the gathering of like-minded people to understand the way of life.   The setting is intimate, comfortable and relaxing, to ensure you enjoy your stay at whatever time you visit L’Aperitivo”.   L’Aperitivo, 70 Loop Street, tel 076 574 1805/082 898 7079.   Open Mondays - Saturdays.

Vanilla officially opened in the Cape Quarter just over a week ago, to a record crowd of 250 guests, the launch invitation being such a hit that the expected one-third no-show did not happen.   This created a problem for the owners initially in coping with serving the drinks and excellent snacks, but was quickly addressed.   It is a shame that the City of Cape Town cannot get the paving completed outside the main Somerset Road entrance to the Cape Quarter.   In fact, the main entrance to the centre was closed off on Thursday evening, meaning that one would have to find the entrance from the street behind the centre.  Franschhoek chef Matthew Gordon is the consultant chef to Vanilla, while its chef is Evan Coosner, previously with Reubens in Franschhoek and at Ginja.  A review of Vanilla is to follow.

The Grand Cafe’ branches in Plettenberg Bay and Camps Bay are soon to be joined by a third branch in The Water Club in Granger Bay, adjacent to the V&A Waterfront. 

Franschhoek is set to see the opening of a new bakery and cafe’ in the building which once housed the Franschhoek Tourism Bureau and, more recently, Winelands Experience.  The new La Place Vendome, a stylish center set to open at the entrance to Franschhoek soon, will house another new coffee shop, a deli and food hall, and a champagne bar.

Genot restaurant on Klein Genot wine estate in Franschhoek was relaunched last week, with the owner Angie Diamond taking over the management of the restaurant.   It is beautifully located above the wine cellar, with a view of the vineyards and surrounding Franschhoek mountains when one sits on the terrace outside.  Inside no expense has been spared in the large restaurant space, with lots of chandeliers perhaps making it too bright at night. The restaurant’s model is Baia, a well-known seafood restaurant in the V&A Waterfront, but at far more reasonable pricing.  Angie feels that Franschhoek does not offer its visitors a good selection of fish dishes.  The winelist is restricted with about five choices per variety, one of them being the Klein Genot, where applicable.  The Klein Genot Shiraz is the lowest priced, at R 158 per bottle, but is still very young, being a 2007 vintage.   The chefs come from Malawi, Mocambique and Zimbabwe, and they add an African feel to dishes, Angie says.   Eleven starters are priced from R 38 (chicken livers, sardines) to R 58 (mussels, and a delicious prawn cocktail), with oysters costing R 18 each.   Five salads (Caprese, Greek, etc) cost about R 48 and three soup choices are also offered, at R 48.   Eight seafood main courses range in price from R 78 for the calamari to R 228 for a seafood platter, and include two kingklip dishes.  The baby kingklip was huge, and came on the bone, which re-created an old childhood fear of bones. The restaurant would have filleted it, had one requested it.  Steaks cost R 138 for a 500 gram fillet, and R 78 for a stuffed chicken dish.  Eight desserts (excellent Pavlova being one of them) cost R 48 each.   On weekend nights live music will be offered, and a Frank Sinatra interpretor Andre Ahlers entertained the fully booked restaurant.   It was a pleasure to meet a fellow Twitterer @MarcKatzy, who came over to introduce himself.   Genot, Klein Genot estate, Franschhoek, tel 021 876-2738, www.kleingenot.com

Rust & Vrede has just been named the best Restaurant of all wine regions in the world, in the 2010 Best of Wine Tourism Awards, organised by the Great Wine Capitals Global Wine Network.  It was lauded for its “welcoming, top quality restaurant”.  It is the only South African entry to have won an accolade.   Will it become South Africa’s Top restaurant of the Eat Out Top 10 Restaurant Awards, presented on 22 November?

Steenberg Winery is opening a new restaurant this week, called Bistro Sixteen82, serving breakfast, lunch and tapas seven days a week, its ad says.   Reservations tel 021 713 2211.  

Beefcakes is a new restaurant with a large space on Somerset Road in Green Point, close to Limnos.  It is clearly set to cater for hungry soccer fans when they walk along Somerset Road to and from the Cape Town Stadium for the 2010 World Cup!

Ginja has made the move into its new premises at the previous Nova/Relish location, at the start of New Church Street.  Chef Chris Erasmus and executive chef Michael Bassett run the restaurant, which now also serves lunches.

Bukhara has re-opened in its Burg Street location in Cape Town, after a fire necessitated a renovation lasting about three months.   “Bukhara Cape Town is proud to announce the opening of their new look restaurant”, its ad says.    Tel 021 424-0000.

Doppio Zero has a special Breakfast offer of R 35 for a cooked breakfast, or fruit and yoghurt, with toast and a cappuccino or a fruit juice, at its Main Road, Green Point branch, from Mondays to Fridays.  Tel 021 434-9581, www.doppio.co.za

Clos Malverne wine estate is one of a number of wine estates to open a restaurant this month (George Jardine opens The Restaurant at Jordan next week).  The restaurant opened last week on the Stellenbosch Devon Valley estate, simply called “The Restaurant”.   It offers a choice of five starters, ranging from R 39 - R 44, seven main courses, ranging in price from R 89 - R 98, and four desserts, at R 35 - R39.  The ad refers to the restaurant as follows: “…this Contemporary South African cuisine style restaurant will truly tantalize your taste buds”.   The Restaurant is open on Tuesdays - Sundays for lunch only. Tel 021 865-2022.

Reuben’s in Robertson was a refreshing pit stop on a trip to Plettenberg Bay last week.   The 30-seater restaurant is located in the 10-bedroom Small Robertson Hotel, a beautifully renovated historical building creating an oasis in an otherwise dreary town.    The staff at all levels were extremely friendly.   The menu design is the same as that of the Reuben’s Franschhoek branch, but the menu items differ vastly.   Four starters range in price from R 58 for a salad of beetroot and goat’s cheese to R 70 for salmon sashimi.   Five main courses start with R 78 for a gnocchi, to R 135 for the veal fillet.  Two cheese courses are offered, at around R 65, and four desserts range in price from R 30 - R 62.   Whilst our party of four loved our food and the good service, one was left with a feeling that the prices may be too high for a small town restaurant, no matter how good it is, and that its menu may not be appropriate for someone wanting a good light lunch, having a further 2 - 4 hours to travel to the Garden Route or to Cape Town.   As per the Reuben’s menu in Franschhoek, the menu lists Reuben Riffel as the Concept Chef.  The Reuben’s Robertson team are Aviv Liebenberg as the Executive Chef, and Christien van der Westhuizen as the Pastry Chef.  An interesting feature of the menu not seen on the Franschhoek menu is a listing of the suppliers of the fruit and vegetable, dairy and olive products, and the pork (including Happy Hog!).   Reuben’s Robertson is located at 58 Van Reenen Street, tel 023 626 7200. www.therobertsonsmallhotel.com.  

Reuben Riffel has been a Brand Ambassador for South African Tourism, in its campaign on CNN.   Erstwhile Top 10 chef Richard Carstens is said to be cooking at Reuben’s in Franschhoek.  Recently he was helping out at Roots restaurant in Gauteng, after Nova closed down.

Alle’e Bleue in Franschhoek has a new surprise every few weeks, and the latest is its menu for its beer garden adjacent to the picnic area at the bottom end of the wine estate.   One can order Paulaner beer and a spinach and smoked chicken salad, a quiche and salad, a Swiss sausage salad or a local cheese platter, at prices ranging from R 45 - R 59.  It hosted its first sushi/wine pairing dinner on Friday, and its first High Tea yesterday.

Grande Provence received a rave review in the Weekend Australian last month, journalist Susan Kurosawa describing it as the “best restaurant in South Africa’s winelands”.    She makes one odd comment about the Grand Provence menu: “The menu is seasonal but, for this being South Africa, expect cute wildlife to be involved. …..  I can’t pronounce much of it, let alone countenance eating Bambi’s relatives”!

Allora in Franschhoek, an Italian restaurant that is part of a chain with a number of branches in Johannesburg, has introduced a restaurant booking incentive called the Allora Miles Program.   The Allora Miles Card will be handed to accommodation staff, and they will receive points each time they make a booking for guests (who arrive!).   Prizes are awarded on the basis of points accumulated, and include airtime and Allora vouchers, vouchers for shopping at Woolworths and Pick ‘n Pay, and electrical appliances.   Feedback supplied to the restaurant is that the incentive programme is ‘too Johannesburg-like’ to be a success in Franschhoek.

Col’cacchio Pizzeria makes delicious pizzas (in Camps Bay at least), and all eight branches in the greater Cape Town area, including Franschhoek and Stellenbosch, are offering a special “Mix & Match” lunch offer, with two courses on the lunch menu for R 99 on Mondays - Thursdays, between 12h00 - 17h00.

Baraza in Camps Bay is to relaunch itself next week as Sapphire.

Nando’s, South Africa’s most creative chicken restaurant chain, is turning up the heat in Turkey, when it opened its first branch in Istanbul last week, reports the Hurriyet Daily News of Turkey.   The company aims to open 60 Nando’s in Turkey, to add to its total of 850 restaurants in 26 countries.  Known for its sharp marketing and cheeky advertising campaigns in South Africa, the Nando’s co-founder Robert Brozin said at the Istanbul opening: “I think that we are representing our leader Nelson Mandela with our restaurants.  Nando’s is like a messenger of South Africa.   With each new restaurant that Nando’s launches in other countries, Mandela sends a signed letter to us”!   Nando’s in Knysna has just closed down, reports CX Express.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com

A number of Franschhoek restaurants are offering good value winter specials:

Allora: 3-course winter meal R 85, one free children’s meal for every main course ordered, Sunday roast R 95, complimentary Gluehwein, and delivery of pasta.

Bouillabaisse:   Food and wine pairing 4-course dinners on Thursdays at R 225

Burgundy’s:   Daily specials, including oxtail (R 78), soup (R 40), pasta (R 65), savoury pancakes (55), cakes (R 28). Free glass of wine per main course.

Cotage Fromage:   10 % off main course if have two courses for lunch

Dieu Donne: Friday evening “Pub Fair” at R 75 and 25 % off Dieu Donne wine and beer

French Connection:  Set menu for R 125 Monday - Friday lunch and Monday - Thursday dinner, also sandwich or pita plus glass of Pierre Jourdan Tranquille at R 60.  Christmas in July at R 225, with contribution to charity, date to be announced.  

Genot: 3-course set menu at R 150

Grande Provence:   2-course lunch and dinner R 150, 3-courses R 195 and 4-courses R 240 Mondays to Saturdays.

Haute Cabriere:   2-course set menu Monday - Friday lunch, and Friday and Saturday evenings, R 100 per head 

ici:   chicken, glass of wine, and a movie at R 120, on Wednesday and Saturday evenings

La Petite Ferme:   Friday evening winter “loosen your belt” dinners, 3-course set menu R 150 + carafe of wine

Reubens:  2-course set menu at R 130 and 3-course set menu at R 150

Further details about  the Whale Cottage Portfolio: www.whalecottage.com 

This article was first published in the July issue of The Franschhoek Month.

Last month The Franschhoek Month asked guest house owners and managers to provide feedback about the service levels of the restaurants in Franschhoek.   The outcome was that there are many good aspects about the service offered by the local restaurants, but criticisms were raised about the quality of service experienced by some accommodation establishments and their guests.  Guest houses fed back that they receive little acknowledgement for the business that they send to the restaurants.

 

We asked all the restaurants in the village to answer to the compliments and complaints that the guest houses raised, and the full article was sent to them.   In fact, 6 weeks ago every restaurant was asked to supply information to the topic, and a paltry three restaurants responded.   Two weeks ago they were requested to respond again, and follow up calls were made to many restaurants.   Calls were not all returned, and responses ranged from “we are so busy”, “if we had 5 minutes to spare, we would spend it on other priorities” and “we are so busy preparing for Topsi’s function”.   Once again, only three restaurants replied.

 

Can the restaurants be serious?   Can they have that little interest about a topic that should be of concern to every tourism player in our Valley?   We are known as the Gourmet Capital of the country – it is not only the food quality, but the service quality too that makes a restaurant outstanding.  

 

We salute those restaurants that did take the time and trouble to provide input to this article.  They reflect a care and interest in their customers which the silent ones do not appear to.

 

One of the newest restaurants is the Italian Allora.  Philip Aplas, the locally based owner, and co-owner of three other Allora restaurants in Johannesburg, is refreshing in his relationship building, and understated way in which he is building his business in Franschhoek.    He says:”We are grateful for every guest sent to us. We are having a dinner on the 4th of May to thank the guest houses that supported us during the season.    We are launching our Allora Miles program, to thank the guest houses that send business to us.”   The reward program will award miles for reservations made, and this will qualify the holders of the Allora cards to receive gift vouchers, and a variety of other prizes, depending on the number of miles they have ‘clocked’ up in referring business to Allora.

 

Haute Cabriere has been outstanding at recognizing the value of the relationship between itself and the accommodation establishments in the Valley, and hosts the establishments just before the start of the new summer season.   “Certainly from our point of view we appreciate the synergy between the many Franschhoek restaurants and the numerous accommodation establishments in the Franschhoek Valley. It is undoubtedly one of our main focuses when gearing up for a new season, to make sure that we take the time to thank these establishments for their support and brief them on any changes or developments planned for the upcoming season. On any given day during season I would say that the restaurant is 90% booked up with guests that have been booked into the restaurant by their local hotels or guest houses and we are certainly appreciative of this fact” says Haute Cabriere’s Nicky Gordon.

 

Gordon would like to see a reciprocal communication relationship between her restaurant and accommodation establishments:  “I do feel though that restaurants should be kept informed, by the guest houses, on a regular basis, about feedback from their guests. It is most beneficial to us to hear what comments are being received (both good but especially negative if any) so that we get an opportunity to rectify or improve on certain areas. It is certainly no help to any restaurant for a guest houses owner to just to stop sending business without phoning to follow up and hearing the other side of the story.”

 

Burgundy has an agreement with some guesthouses and referrals are done between them on a regular basis.  They receive feedback from the establishments as to how the customers enjoyed their meal at the restaurant.

 

“We do not rely heavily on Guest Houses booking at Rickety Bridge Restaurant as we are only open during the day. Our walk in trade has been really good and I think that if we were to open at night, our marketing efforts would definitely have to be more accommodation based” says Cindy Miller, of the company that manages Rickety Bridge, a popular wine estate, wedding venue and restaurant just outside the village.

 

“What I can say about the relationship between restaurant and accommodation is that when we launched a Tapas menu at the beginning of the season and invited 20 guest houses over two days (15 – 20 per day) to experience our Tapas– only 3 arrived”, added Miller.

 

Guest houses and self-catering establishments send their guests to the Salmon Bar for “great coffee, excellent breakfast - freshly baked artisan breads are a big part of this, lunch all day and dinner from Wednesdays to Saturdays.  We are seen as a breakfast and lunch venue of choice, and have more competition at night. We are relatively new (1 year) and are still building relationships” says Judy Sendzil, the owner of the Salmon Bar.   The Salmon Bar invites guest house owners who send clients to them for dinner, to thank them for the business received.

 

Aplas understands how vital service is, and staff training is an important foundation of his Allora restaurants.   “When we train staff at Allora, we always stress that the three most dangerous factors in the restaurant industry are complacency, arrogance, and fatigue.  All need to be managed carefully.   As the newcomers to the village, we are doing all we can to improve our service and quality levels at all times, and hope people will continue to take notice.”

 

Rickety Bridge has seen huge staff movement in Franschhoek.  “I think many of the points raised by the (accommodation) establishments are valid.  I have found a vast difference in the caliber of staff in Franschhoek compared to my staff in town – it has taken us ages to build a team at Rickety Bridge and we had to “import” some waiters from Cape Town and house them on the Estate!   During this time our service suffered (as did some of our guests) and it was a very painful birth from a staffing point of view. “

 

What I have personally found is that good waiters do the rounds – I have seen good front of house staff move around from one good restaurant to another in the time that I have been involved in Franschhoek and since I do not believe in poaching waiters and waitresses, we have endured the long road and trained from scratch” added Miller.

 

Gordon also talks about the challenges of staff recruiting and training:  “With regards to standards of service, this is always a huge commitment and task for any restaurant owner. We all employ largely local staff and the time and challenge spent training is often underestimated. Most of the staff have never eaten in restaurants themselves and have never heard of some of the menu items on offer that they are expected to sell to foreign and local tourists.“

 

“At Haute Cabriere we offer a tasting for staff before each new menu comes out and also focus on pronunciation of the dishes and a general test on the menu before it is launched. This is an ongoing and arduous task. The fact that for most of the front line staff, English is at best a 2^nd language provides even more challenges in this regard, especially when they are faced with foreigners with different accents and sometimes limited English.  These are all issues restaurants in the bigger cities do not often have to contend with as there are thousands of university students seeking part time and casual work and they are spoilt for choice! “

 

Restaurant owners and managers are also customers of the other restaurants, and shared their views about the service levels they have experienced in the local restaurants.   One restaurant owner wrote:  ‘Many of the staff of the restaurants that I have dined at have an attitude that is rather poor considering that they are in the service industry.   Most restaurants are manager run and it shows.   The general attitude is that they will be full with or without you. Service levels certainly aren’t up to scratch at the moment.’

 

Are guests and accommodation establishments too critical of the local restaurants?   The owners of Burgundy restaurants think that this may be the case: “We should keep in mind that each establishment has a character of its own. We cannot be everything to everybody.  We can only do our very best to give the customer a good experience. I have heard guests and guesthouses alike giving criticism and tearing apart top award winning restaurants in Franschhoek many times. I fail to understand this”.

 

“I’ve often read that the credit crunch will bring about a new order, where true service will be paramount. It is maybe time for us in the service industry to remind ourselves of the meaning of the word ’service’, and thus what it means to serve another person.   Franschhoek in general is in need of an attitude adjustment towards its patrons. Tourists aren’t here because of Franschhoek businesses, Franschhoek businesses are here because of tourists.     A continued drop in standards will kill Franschhoek as a tourist destination, and will affect us all” says Aplas.

 

Burgundy’s owners would like to make a difference, “but we keep to ourselves and conduct our business quietly, ridicule and backstabbing took care of that.    We are willing to work with anyone who reaches out to us. It is my personal opinion that this stunning little town still suffers of a “small town mentality” and that this will hamper its efforts to overcome the difficult times ahead.”

 

Gordon sees it differently:  We are very fortunate in Franschhoek to have a set up that is ultimately beneficial to both the restaurants and accommodation establishments. The food and wine reputation of the valley without doubt brings in hordes of tourists to the area and fills up both the accommodation establishments and as a result the many restaurants. A win win situation for us all!

 

“Is it not possible to create a tourism awareness campaign that is aimed at all residents across the spectrum, to educate and remind us all on how important tourism is (directly or indirectly) to each one of us?” a most relevant question asked by and challenge coming from Allora, which we will ask Jenny Prinsloo of the Franschhoek Wine Valley Tourism Association to address.

 

We need to safeguard our priceless marketing point of difference in Franschhoek in being the Gourmet Capital of the country, an attribute that is unique and unprecedented for such a small village.   We do not own this attribute for the sake of it, and will have to work very hard to have more restaurants on the Top Ten Eat Out restaurant list at the end of the year.  It is not the food quality alone that is rated – service quality, from the call being taken for the booking, the service efficiency in the restaurant in serving the food and beverages, to the speedy presentation of the bill, is also an important criterion. 

 

The poor response to this vital topic from the local restaurateurs is most worrying, and reflects a degree of arrogance from our local restaurants, the exact arrogance that Aplas warns us about, combined with the small town politics Burgundy’s owners write about and have been experienced by many, that can lead to our downfall in Franschhoek as far as our gourmet reputation and therefore tourism future goes.

 

This article was written by Chris von Ulmenstein and first appeared in The Franschhoek Month, May 2009.

Franschhoek wears the crown of the Gourmet Capital of South Africa, with its Wedding Capital stature growing.  The wines of the valley also bring tourists to the area, together with its beauty.

 

The Eat Out 2009 results may have been an early indicator.   After many years with at least two or three restaurants on the Top Ten restaurant list, we only have one restaurant left on the list, and Franschhoek is in danger of losing its status to neighbouring Stellenbosch as the Gourmet Capital of South Africa.

 

We asked the accommodation establishments to give us feedback on their views of the service levels offered by Franschhoek restaurants to themselves and to their guests.   The feedback is offered anonymously, to protect the identity of the brave accommodation establishment owners and managers who provided their feedback, and to ensure that they are not banned from any of the restaurants, as has happened in Franschhoek!

 

Accommodation establishments are an important source of bookings for restaurants, with most guests relying on the recommendation of their hosts to recommend and book restaurants for them.  Only a few guests make their own restaurant bookings before arriving in Franschhoek.  

 

Spontaneous mentions of restaurants the establishments book for their guests for lunch or dinner are Kalfi’s, Allora, Le Bon Vivant, French Connection, Haute Cabriere, Dieu Donne, La Petite Ferme, Laborie in Paarl, Boschendal Le Piqnique and  Monneaux.

 

The restaurants that accommodation establishments send their guests to are the ones from which their guests return happy, with their expectations met or even exceeded, that offer a free collection and drop-off service as do Monneaux and Dieu Donne,  that offer a consistent quality of excellent food, excellent service, good ambience, good value for money, being able to make bookings without any problems or errors, being able to expect a positive reply when the guests are asked about their enjoyment of the restaurants,  superb setting, personal attention from the staff, being offered a table a day at certain restaurants but released by a certain time of day, and tend to be those at which the owners of the establishments enjoy eating at as well.

 

Some accommodation establishments do not send business to a specific restaurant, because they do not know it, because they or their guests have had a bad experience there previously, because they are too expensive, because the “booking service is sloppy”, because of poor service recovery when there is a complaint,  because of poor service from the waiters, and because of the food not being up to Franschhoek standards.    A bad experience reflects badly on the accommodation establishment, in that it recommends the restaurant, and therefore such restaurants quickly fall off the recommendation list.

 

Sometimes establishment owners are forced to book at other restaurants because their favourites are fully booked or have a closed function.

 

The accommodation establishment’s owner or manager is likely to recommend the restaurants that are their personal favourites.    This places a huge responsibility on them to recommend restaurants that will make their guests happy too.   Reasons for a restaurant becoming a favourite include the ambience, the service and food quality.

 

One self-catering establishment owner no longer recommends restaurants, having received negative feedback from her guests, and therefore she sends the guests to the Tourism Bureau, so that they can look at the menus and book the restaurants there.

 

Service levels of restaurants were seen to be good and not good enough.   Those that laud it, say it is good value for money, and improves all the time, the staff are friendly, and this can often make up for a slip in service delivery.    Those that criticize it, say that restaurants say they are fully booked when an accommodation establishment calls, yet take walk-in bookings.   They complain about “the emphasis is overwhelmingly ‘looks-like-French-cuisine’ but it is patently plastic when the entire package is evaluated.   Local-is-lekker takes a distinct backseat in Franschhoek”.  Service levels are seen to be dropping.

 

Suggestions to restaurants for improving service levels to accommodation establishments making bookings is to reserve a table per accommodation establishment until a certain time every day, because they are often booked out on the same day.   A restaurant map, as the Vignerons one, would be useful, it was suggested.   Better staff training, given the high turnover of staff in restaurants, to prevent the staff training on their customers, offering a wider range of wines-by-the-glass, offering wines at better prices, displaying accommodation information in restaurants, much like the accommodation establishments tend to display the menus of the restaurants, to not provide reservation numbers for bookings made, to not confirm bookings to the accommodation establishments, as they have no control over their guests’ actions, and to not request credit card details to secure tables at restaurants.

 

Restaurants would not be happy with no-shows, when accepting bookings from accommodation establishments, and this could annoy them in dealing with establishments. Accommodation establishments cannot be held responsible for the bad manners and actions of their guests, and make bookings in good faith.   The point was made that no restaurant can afford to be unhappy with accommodation establishments making bookings at a restaurant, for whatever reason.

 

Restaurants tend to not thank the accommodation establishments for the business they receive.    “It would be nice with the odd free (or price reduced) meal, even in winter when they are slow.  We have never received acknowledgement” said one guest house owner.   Another view is that Franschhoek is dependent on its restaurants for its gourmet status, and that no tourists would stay there if we did not have such good restaurants.  Also, some guests may think that one has shares in the restaurant, or that one receives commission when one recommends a particular restaurant too strongly!   One owner expressed the fact that he has not been to all the restaurants: “As locals we find the cost of “test’ dining at Franschhoek restaurants prohibitive”.  He states that his establishment probably therefore does not support the more upmarket restaurants.   “A formal thankyou will be nice” said one owner, while another said “restauranteurs do not need to thank you for your business…   A general note of thanks is appropriate and good and consistent service is also adequate.”

 

One exception is Haute Cabriere, the only restaurants that appears to understand the reciprocal relationship that should exist between the parties, in offering accommodation owners and managers a complimentary lunch once a year, just as the new season starts.   This enables the restaurant to explain its menu changes, and it gives the accommodation owners a good feel for what is on the menu.

 

Generally the readiness for 2010 is questioned and the service levels are not seen to meet the challenge of this important sports event.   But will 2010 impact Franschhoek at all, a manager asks.   Another view is that Franschhoek’s fine dining and wining may not be of interest to a fast-food and beer soccer fan, and it is questioned whether Franschhoek has enough large screen and fast-food type establishments to allow communal viewing for the soccer fans.   One owner said Franschhoek’s service levels should be perfect at all times, not just in winter 2010.

 

An accommodation owner was very vocal about Franschhoek’s businesses not being very welcoming to tourists and residents.   He complained about surly supermarket cashiers and shop assistants, beggars in the streets, dirty streets, faded road markings, potholes, tattered flags, bare flag poles, the “scruffy” Post Office, untrimmed street trees, unkempt gardens, unpainted buildings and walls, “scruffy” sidewalks, and “wonky” road signs, all of which create a poor impression of Franschhoek.

 

This article was first published in The Franshhoek Month, April 2009.

As if Franschhoek does not have enough restaurants already, the Gourmet Capital sees two new Italian restaurants opening their doors.

Residence Klein Oliphants Hoek, long the home of Camil and Ingrid Haas, and well-known for its gourmet menu whilst they were the owners of the guest house, stopped serving food a year ago when they sold the guest house.   Camil Haas now cooks up a storm at his restaurant Bouillabaisse.   Klein Oliphants Hoek is now Italian-owned, and has just opened its in-house Italian restaurant. 

Franschhoek franchise restaurant Col’caccio is set to see some serious competition when Allora Ristorante Classico opens at the entrance to Franschhoek next week.    Its positioning on its website is a mouthful:  “Allora is an archetypical Italian restaurant, meaning it purveys authentic Mediterranean cuisine with, in this case, the distinctively Italian articulation that has made Italian food universaly(sic) popular.  Allora is distinctly upmarket with a refined atmosphere.  It edges on sophistication, yet its village feel make it lean away from being pretentious.  It’s a bit like fine dining without all the pomp and ceremony.”   Currently two Allora Ristorantes operate in Johannesburg, in Sandton and in Bedfordview.  

Whilst the menu on the website looks good enough to eat, the exterior of the Allora building in Franschhoek could do with some decor guidance.  It has been newly painted in cream, and a brown that one cannot describe in polite terms.  Clearly Franschhoek’s strict Aesthetics Committee is not regulating aesthetic appeal as much as it controls the design of properties in Franschhoek, if the renovation of the Allora building has received its blessing.  

Another building that could have done with decor approval from the Aesthetics Committee is the new Kalfi’s restaurant in the same street block as Franschhoek’s two best known restaurants Reubens and Le Quartier Francais.    It has the most unappealing yellow and bright green pine tables and chairs on its street terrace, looks cheap and nasty, and therefore feels to be completely out of place in the Gournet Capital of the country.  Yet the local Franschhoekers love Kalfi’s (the name of the owner) home-grown South African menu.

More restaurants are set to open in Franschhoek in the next month.