The Sweet Service Award goes to the Conservatoire at the University of Stellenbosch, for organising the Stellenbosch International Chamber Music Festival at the Endler Hall, from 3 – 12 July, bringing the best classical music talent from South Africa and overseas to Stellenbosch. Every night a top class concert is offered. The highlights so far have been the most thrilling marriage between the Four Seasons of Vivaldi and ‘The Four Seasons of Buenos Aires’ by Argentinian tango composer Astor Piazolla, under the inspirational leadership of Daniel Rowland, a dynamic violinist who performs in the UK, Holland, in Europe, Australia, the Far East and South Africa. The launch of the ‘Seasons’ CD co-incided with the Rowland concert. A further highlight was the narration of Prokovief’s ‘Peter and the Wolf’ by Nataniel, who was given free reign of the text, and turned the scary fable into an hilarious modern-day fable, consisting of the characters Peter, his wife and Mrs Ecksteen! The Wolf becomes a weedeater, which Peter uses to mow his lawn and that of his neighbour. The audience could barely contain its laughter, with the modern-day tale supported by the classical music of the children’s story.
The Sour Service Award goes to Sevruga in the V & A Waterfront, for the poor service and poor value-for-money at the Cape Times/Wordsworth launch lunch of Penny Vincenzi’s ‘The Best of Times’. On arrival, the Sevruga manager seemed surprised to be requested to show the guest the table at which she was to be seated. The welcome drink was not offered, and had to be requested. The restaurant was taken over by the launch, and the restaurant kept it really simple by offering a choice of two options per course. There was no excuse for them to get it so badly wrong. The waiter taking the order got every choice wrong when he read it back to the customer. The duck consomme tasted like a very watered down tomato broth, without a taste of duck. The waitress offered to “pepper grinder” the starters. The “soup” spoon appeared to be inappropriate for the soup, but the customer was assured that it was a soup spoon. The chicken breast was good, but was near to cold and was served with four chip “bricks”, hardly appropriate for a predominantly ladies’ lunch! The dessert was good and well matched with the Boschendal Brut Rose served with it. Interestingly, the same “soup” spoon did service as a dessert spoon as well! A cappuccino was ordered, and before it was brought to the table the General Manager made sure to tell the table that it would be for the guests’ own account. It arrived close to cold, and a fellow attendee complained. The Manager offered to replace the coffees. When the customers wanted to pay for the coffee, a waitress said that there had been a mistake, and that the coffees should not have been charged. Sevruga clearly was unable to handle such a large group of Penny Vincenzi fans!
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at firstname.lastname@example.org. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.
I’m astonished at this account. Having only recently discovered Sevruga, we have been there 3 times in the past 2 months. On every occasion the restaurant was packed (including a weeknight in midwinter), and on every occasion everything about the place – service, food, timing – was impeccable. We took (very well travelled) guests from the US there as well and they also thought everything about the restaurant was fantastic.