Friday 6th April 2012 - Posted by Chris von Ulmenstein
The Sweet Service Award goes to Pick ‘n Pay, for its use of Twitter to communicate with and provide a service to its customers. While not always able to resolve issues satisfactorily, the recent withdrawal of its Greek yoghurt due its packaging not meeting the new pack labelling legislation taking longer than predicted by the stores, led to us asking via Twitter when it would be re-introduced. We were asked to e-mail the head office with the name of the closest Pick ‘n Pay branch. Two days later a manager of the Camps Bay branch called to say that the yoghurt had arrived, and that he would keep us some for collection.
The Sour Service Award goes to Societi Bistro and Food24, and was nominated by Butch Rice: “I have a very definite snarl at Food24 and Stefan Marais of Societi Bistro. I posted a negative review on Food24, got a phone call from Stefan, and had what I thought was a constructive chat. Until I saw his response on Food24 in which he lied blatantly, claiming I had expressed a preference for frozen chips, which I do not have, and which was never discussed. He also claimed his manager had approached every table during the evening to ensure people were happy. This after I told him that the major problem he had was that nobody had checked with us about what we thought of the meal or anything else. I also see that Food24 gave him a lot more space for his response than usually allowed. It does not do him or Food24 any credit. He had no need to lie, other than to make it appear that his restaurant was beyond reproach in any way. Most disappointing. A postscript to this affair. I tweeted Stefan pointing out that I had never expressed a preference for frozen chips. He replied that I had said I preferred the chips at another restaurant, and that he knew they used frozen chips, hence his conclusion. I have pointed out to him that I had only referred to the other restaurant as an example of thicker sauces, not their chips. I have also attempted to comment on the story on Food24, twice, but they have not used my reply. I wonder why?”
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at firstname.lastname@example.org. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website