The Sweet Service Award goes to Design Indaba 2012, for once again putting Cape Town on the international design map, in attracting thousands of design experts and lovers to the city, to attend the Design Indaba Conference (with excellent local and international speakers) and Expo (with leading edge local design) at the Cape Town International Convention Centre.  In 2011 the event generated R51 million in ‘organiser expenditure’, R 9 million in ‘exhibitor expenditure‘, and R50 million in ‘delegate expenditure‘, according to a report in the Cape Argus.  The Design Indaba is estimated to have generated R86 million for the Western Cape economy last year. Last year City of Cape Town Mayoral Committee member for Marketing, Tourism and Events, Grant Pascoe, was lambasted when he wanted to cancel the City’s funding of Design Indaba.

The Sour Service Award goes to PJ Plumbing in Sea Point. An insurance dispute over a few weeks uncovered an insurance fraud attempt by the company. The company was very quick to offer to put in an insurance claim for a burst geyser, which service initially was impressive. Since then they have been calling about the payment of the geyser. We called our Nedbank insurance broker, who had written that the claim had been settled, but we had not seen any payment. It appears that PJ Plumbing provided their bank details on our claim form. They received the insurance payout, yet they chased payment of the full amount with threats and harassment.  Nedbank has removed the company from its approved insurance claim supplier list, and a complaint has been laid with the Institute of Plumbing of South Africa.

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.