Fri 12 Feb 2010
The Sweet Service Award goes to Lourens and his Workshop team at Paarl Motors, for managing to get the replacement of a gearbox covered by a Mercedes Benz Maintenance Plan, which the car manufacturer had said had expired, despite the gearbox having been ordered 3 months ago. Instead of having to pay R 20 000 for the replacement, or 50 % of this under the maintenance plan, Lourens managed to persuade Mercedes Benz to not charge at all. This is the second Sweet Service Award which has been awarded to Paarl Motors.
The Sour Service Award goes to Cinema Nouveau in the V&A Waterfront. The cinema appears to have no manager on the floor, the manager’s office being upstairs and hidden from the ticket sales area, where most of the problems occur. The staff have attitude, are rude to their customers, constantly change, book one against the wall when one asks for a ticket on the aisle, and often do not even man the ticket booth and expect one to buy the ticket at the refreshment counter. The staff do not match the quality of the movies shown at the movie house, and have no interest in assisting clients when there is a problem. There is no way one can complain about the service, as there is no telephone number for the Waterfront branch – all calls go to a central call centre, and calls are not returned.
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at firstname.lastname@example.org. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.