Archive for November, 2009

The 2010 Eat Out magazine lists five pages of “10 of the best….” restaurants, many of these not being on the top 10 restaurant list.

The best restaurant sommelier list includes The Atlantic Grill, Azure, Catharina’s, Delaire Graff (interesting that the restaurant is included, only being 6 months old), Hartford House, Jardine, Ritrovo, Roots, Rust en Vrede and Signal.

The 10 best cheese platters are to be found, amongst others, at Caveau, Cotage Fromage, Hartford House, Mosaic, The Saxony and Zacharay’s.

The 10 best bathroom list includes Catharina’s, Grand Provence, maze, and Roots.  Missing from this list, it is believed, is the bathrooms of Delaire Graff, the cleanest and best smelling cloakrooms ever experienced.

Best value for money restaurants include Bellini’s, Sinn’s, Societi Bistro, and Pronto.

Some of the best bread boards are to be found at Cape Atlantic at the Table Bay Hotel, The Food Barn, Ile de Pain, Jardine, Manna, maze, Reuben’s, and The Saxon.

The top desserts are the Grand Marnier souffle at The Green House, the ginger and pistachio cake at La Petite Ferme, the chocolate mousse at Overture, and the strawberry vacherin at Terroir.

The best service comes from Rust en Vrede, Auberge Michel, Aubergine, Grande Provence, Cape Colony, Fyndraai, Mosaic, and Roots, amongst others.

The best tea and cake are served at the Mount Nelson, Cape Grace, Myatt, The Cellars Hohenhort, The Saxon, The Westcliff, The Twelve Apostles and the Vista Bar.

The restaurants with the best view include Buitenverwachting, Delaire Graff, Dieu Donne, Harbour House, La Vierge, Overture, Salt, and Tokara.

The best coffees are served at Doppio Zero, Miss K, and Ritrovo.   The best winelists and cellars include the following restaurants: Buitenverwachting, The Greenhouse, Linger Longer, maze, Mosaic, Ritrovo, Roots, Sands at The Plettenberg, and Zachary’s.

The “restaurants that buzz” include Caveau, Olympia Cafe’ and Pronto.  

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com

The World Travel Trends Report 2009, launched by market research company Euromonitor at WTM (World Travel Market) in London earlier this month, acknowledges how tough 2008/9 has been for the tourism industry, but highlights positive trends that create optimism for the tourism industry for 2010, reports bizcommunity.com.

Euromonitor identified the following tourism trends:

1.   The “grey market” (travellers 60 + years) is recession-resistant as far as its travel plans go, and is undeterred about the recession, poor exchange rates and airport taxes.

2.   USA President Barack Obama has made Africa an attractive continent to explore, especially for African-Americans who want to trace their roots and visit their countries of origin.   There are 41 million African-Americans living in the USA.

3.  Golf tourism in Asia is expanding, and is a major source of income for Thailand, growing at 10 %, ahead of the tourism industry growth rate, and valued at $ 800 million.

4.   Women-only hotels are being established in the Middle East, the first being the Luthan Hotel& Spa in Saudia Arabia.   Egypt and Iran are also developing such hotels.

5.  Given the over-supply of rooms, by as much as 25 %  in the UK, a new concept called “pop-up hotels” has been launched in the UK, which can be built at short notice to meet demand.   Travelodge opened such a hotel in Uxbridge last year, and plans to build 20 more in the next ten years.   These hotels only have to meet occupancy targets for a set period of time, and create an opportunity for PR and word-of-mouth marketing.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com

A new Lonely Planet travel guide  “1000 Ultimate Experiences” has named Cape Town as one of the world’s Top 10 party cities, reports Reuters.

Cape Town’s fellow Top 10 party cities are Belgrade in Serbia, Montreal in Canada, Buenos Aires in Argentina, Dubai in the United Arab Emirates, Thessalonika in Greece, La Paz in Bolivia, Baku in Azerbaijan, Auckland in New Zealand and Tel Aviv in Israel.

One wonders if the editor came to the South Africa, in its overstated evaluation of Mossel Bay, and its incorrectly stated distance between Mossel Bay and Cape Town!   The Lonely Planet accolade for Cape Town is as follows: “With the 2010 World Cup bringing a global audience to South Africa, the partying will only get harder as travelers converge on a city already well known for nightlife. Luxuriate on some of the world’s best beaches by day and kick back under the moonlight at suave cocktail bars by night. Two hours east, in the Indian Ocean, lies the elegant beach village of Mossel Bay, with more great beaches and chic flair. Visitors must try some of the wines crafted by South Africa’s world-renowned vintners, either at a Cape Town bar or at one of several wineries nearby”

For the full Reuters article, click here.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com

The Sweet Service Award goes to Michelle Ladewig, from Leechie Marketing, the Whale Cottage designer.   Michelle was asked if she could finalise the WhaleTales newsletter on Sunday evening, for it to go out early on Monday, but to incorporate the winners of the Eat Out Top 10 Restaurant Awards, which were only announced at about 22h00 that evening.   The Top 10 list was sent to Michelle by sms from the function, while the paragraphs summarising the evening were e-mailed after the event.  By midnight the newsletter was completed and proofread, ready to be sent out the next morning!

The Sour Service Award goes to the Westin Grand Hotel, at which the Eat Out Top 10 Restaurant Awards took place.   Problems encountered by guests paying R 650 per ticket were warm sparkling wine served on arrival, warm white wine and water served at the table, no ice buckets brought to the tables to keep the wine and water cold, staff not respecting one’s space, squashing past one, red wine requested instead of white wine did not arrive, and worst of all, the airconditioning did not work properly, making it unbearably warm in the ballroom.  As New Media Publishing was not addressing the problems, the F&B Manager was called, and the problems explained.   He made an improvement as far as wine temperature and supply of red wine was concerned, but could not fix the aircon problem.   It seemed that the staff were untrained for the event, and that there was no senior management staff on duty (it being a Sunday, a favourite day for senior hotel staff to take the day off!).   Luckily the food preparation was done by the top chefs attending the function, and their food could not be faulted at all.  Eben, the F&B Director of the hotel, called early on Monday, after reading the WhaleTales blog post about the Eat Out evening, and apologised for the problems.  He explained that it was a difficult function to service, and admitted that the airconditioning was not operating effectively, and that they could not get it fixed the previous evening.   The Westin Grand Hotel had the top chefs and food lovers from around the country attending the function, who were being lauded for their food quality and service excellence, yet they themselves could not deliver, which was a poor reflection not only on the hotel but also on New Media, Eat Out and its sponsors Prudential and Veritas wines.

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com.   Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.

A brand new restaurant to open in Cape Town just over a week ago is Cafe Chic, located in Gardens.   A beautiful historical building has been lovingly restored over  a period of eight months, to meet the Heritage Council as well as City Council requirements, and beautifully furnished, with lots of chandeliers, interesting couches,  and a surprise in every room of the house.

Cafe Chic is a multi-purpose building, which has an informal breakfast and lunch room, a formal dining room, a non-smoking whisky and cognac bar in strong red tones, a smoking bar, a patisserie, and a Moroccan tent room, as well as a small boutique selling handbags and clothes, and a few shoes.

Francoise Queyroi, the owner, ran restaurants in Paris and in Ibiza, and has been in South Africa for six months.   Her husband is an engineer and architect, and he masterminded the renovation of the building, as well as the interior design.   Her daughter Gillian is a lawyer, who runs the boutique and conceptualised the whisky and cognac bar.

Francoise was not at the restaurant on the night of our first visit, but Lucas, the “Floor Manager” was a welcoming host, doing a guided tour of the premises.   No expense has been spared in making this restaurant tres chic.   It is immediately visible if one drives up Breda Street, as the lighting on the building and on the tree attracts attention, and shows off the beautiful building.  The restaurant also has generous parking across the road, and alongside it.

It being a hot evening, a smallish table outside the front door seemed a good choice.   The menu and winelist have the same silver covers, adding to the chic-theme.  Most of the food listed has a French feel to it, yet not all (e.g. an interesting sounding Caprese soup).  Twelve starters range in price from R 38 for the soup  to R 175 for a crayfish salad.   Foie gras is offered, at R 130, and the Le Chic salad with chicken livers spinach and apples costs R 45.   The crayfish salad was served cold, to the customer’s request, but had very little salad served with the three tiny crayfish tails - they looked decidedly underweight , and the ’lettuce leaves’ were of a spiky variety, not easy to pick up with a fork!

Vegetarians are catered for, at R 70, with a gratin and a vegetable crepe.   Meat main courses start at R 95 for the baby chicken. Other mains are a rib-eye steak at R 115 (served with 4 skimpy mini potato wedges, and a grilled tomato, the steak was very tough and had to be sent back, and no steak knife was offered), lamb a la Provencale at R 140, a sirloin roll at R 145, and expensively, duck breast and venison at R 180,  For fish lovers grilled sole costs R 95, R 175 for a warm crayfish curry dish, and R 145 for a prawn risotto dish.

The dessert list feels decidedly French, with a choice of twelve desserts, some from the patisserie.   Sliced fruit costs R 35, as does ice cream, a Rum baba costs R 40, as does a Trio of Creme Brulee.   A lovely Tarte Tatin with fresh cream cost R 45, as does the Strawberry Mille-feuille, a Mont Blanc cost R 50 , as does a Chocolate Kif.  A “Samoosa”, described as containing chocolate, blue cheese, sweet chilli enhanced with vanilla ice cream, and strawberries, costs R 55.    The pastries are beautifully made and presented, and cost between R 10 - R 20, and can be bought as take-aways.   One senses that their strength lies in the desserts and patisserie.

Ten champagne brands are stocked, ranging from R 650 for a Moet & Chandon to R 10 000 for the Cristal Roederer!  But South African Cap Classique wines are also available, at R 190 for Villiera to R 220 for the Graham Beck Rose’.   Three or four wines per variety are offered, and a number by the glass too.   Arra is offered for almost every category, coming from Paarl.   An Arra Shiraz costs R 120, while an Arra Reserve Shiraz was on the winelist at R 375.   The most expensive red wine listed is an Anthonij Rupert Cabernet Franc at R 960, while a De Meyr white wine cost R 100, the most expensive whites being the Waterford Sauvignon Blanc and the L’Ormarins Chardonnay, at R 220.

The chef was not on duty and perhaps this showed in the food quality, in a kitchen still finding its feet.  The Executive Chef is Morne Botha, previously with the Bay Hotel and the Giggling Gourmet.   Michelle Gawinowicz is the General Manager, having worked in London for 15 years, but has returned to her country of birth.  

On receiving the bill, a glaring error was evident, which should have been picked up by the waiter and his manager, in that a strawberry tart was charged ten-fold.  However, the bill was quickly rectified.

A lunch organised by Cafe Chic for the guest houses of Camps Bay four days later went much better.  The garden salad with a poached egg, and the blue cheese litchi salad received rave ohhhhhs and ahhhhs.  The linefish in a sauce vierge was acclaimed too, while those ordering the Roasted Coquelet felt the chicken to be too bony and too dry.   A trio of tiny desserts was equally impressive.  

If the food quality is addressed, as well as the presentation of the food,  and a touch of French music is added, then Cafe Chic has all the potential to be a winner!

Cafe Chic, 7 Breda Street, Gardens.  tel 021 465 7215 www.cafechic.co.za

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com

For the first time, a wine guide has been published that is aimed at the consumer rather than the wine producer or retail trade.   “The People’s Guide” has been written by Michael Olivier and Neil Pendock, both acknowledged as being knowledgeable about wines.

The book aims at making wine-buying  “easy, fun and innovative”.  It contains tasting notes of 561 wines, selected from 1 200 wines representing the Chardonnay, Sauvignon Blanc, Methode Cap Classique, Cabernet Sauvignon, Shiraz, Merlot and Pinotage varieties.   Relevant information is provided for each wine, including its “flavour profile”, what one can expect to pay, which foods to serve the wine with, and other quirky facts. 

The authors say that the wine guide “….clearly, objectively and honestly provides the wine lover with the information he or she wants to know.  And despite all the hot air surrounding  wine, the whims of the customer are simple: what wine tastes good and how much does it cost.”   They also pride themselves on having made their selection on the basis of blind wine-tasting, as opposed to the (unnamed) Platter’s wine guide, which has not chosen its 5-star wines by means of blind tastings in the past (however, in the 2010 guide the final list of 41 was chosen by blind tasting).   Wine ratings on the basis of blind/sighted tastings is a very controversial issue at the moment, and is a hobby-horse for co-author Neil Pendock specifically.

Michael Olivier is a lovable ex-restaurateur, and was Pick ‘n Pay’s wine head until recently,  He still advises the company.   Neil Pendock is a free-lance wine writer, and is best known for his wine column in the Sunday Times.   The authors worked with Anibal Coutinho, Norma Ratcliffe, Cathy Marston and David Mnoneleli Msebi in selecting and evaluating the wines.

The “People’s Guide” is published by Whisk Publications and sells for R 99.  It is available at selected wine shops, supermarkets and bookshops.  www.michaelolivier.co.za  whiskpublications@iafrica.com

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com

Today we publish an anonymous letter, featured on Southern African Tourism Update on 22 November 2009, which supports the Whale Cottage accussation that MATCH is responsible for rip-off pricing, and not the non-MATCH registered establishments!

“It is my opinion that MATCH is also guilty of price gouging. I recently had an enquiry from one of my regular Mozambique corporate clients who wanted to put together an incentive for their top executives and clients.  This was a group of 100 people.  I managed to find reasonably priced accommodation and transfers for them in Cape Town.  They were going to charter a flight from Maputo to Cape Town for the weekend.

The problem came in trying to purchase the tickets to the match.

I was unable to purchase more than four tickets for the quarter final that was taking place in Cape Town.  I was told by MATCH hospitality that they could only offer series tickets with a starting price of US$8 500 per person.
 
I eventually contacted FIFA in Switzerland as these clients did not want series tickets and MATCH could then “all of a sudden” help with a single ticket for the game that they requested.  However, they would only offer a hospitality package the cost of which was US$2 500 per person.
 
This includes a Category 1 ticket in the stadium, access to a hospitality tent, buffet lunch and beer, wines, soft drinks and a parking pass.
 
The online cost of a Category 1 ticket is US$300 per person.  So they were charging US$2 200 per person additional just for lunch and drinks.
If that is not price gouging then I don’t know what is!
 
There was no option to just purchase normal Category 1 tickets and no way for me to do this.  I tried a number of tour operators who told me that they were unable to assist with match tickets for non-SA residents.
 
Due to this I have lost a really lucrative booking as these clients have decided for that amount of money they are not willing to travel to South Africa.
 
I must say that I am exceptionally disappointed that MATCH made no provision for incentive groups for the FIFA 2010.  Due to this I have lost a booking in excess of R900 000
 
Anonymous”
Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com

The Prudential Eat Out Top 10 restaurant list can make, or break, restaurants, and so the tension in the ballroom of the Westin Grand Hotel in Cape Town was high when the top restaurant awards were announced last night.

Eat Out editor Abigail Donnelly indicated that the choice for this year’s Top 10 was very tough, and clarified that a chef owning more than one restaurant (e.g. Reuben Riffel) could be eligible for an award, as could a chef who will spend more time away from his namesake restaurant (George Jardine), at his new Country Restaurant at Jordan winery in Stellenbosch.   In recent years a Top 20 list is announced a few months prior to the November highlight, and this year the new players on this list were The Round House in Camps Bay (who bravely stated at their inception that they want to be the best restaurant in Africa, and who are very Big Brother as far as observing their patrons is concerned), the Green House in the Cellars Hohenhort hotel, and Carne.

The scoring for the restaurants was 70 % for the food, 20 % for the service and 10 % for the ambiance.   Restaurants had to have operated for a minimum of a year to be considered, the owner and the chef had to show a passion for their business, they had to show a dedication to uplift the industry, they had to show that quality sourcing of their supplies is important, and consistency and excellence had to be their foundation.

The winners of the 2010 Prudential Eat Out Top 10 Restaurant Awards are as follows, in order of rank:

1.   La Colombe in Constantia
2.   Restaurant Mosaic in Pretoria
3.   Rust en Vrede Restaurant in Stellenbosch
4.   Terroir in Stellenbosch
5.   The Roundhouse in Camps Bay
6.   The Restaurant at Grande Provence in Franschhoek
7.   The Green House at the Cellars in Constantia
8.   Roots in Johannesburg
9.   9th Avenue Bistro in Durban
10. Overture in Stellenbosch and the Tasting Room at Le Quartier Français in Franschhoek.

The tension, excitement and shock was felt by all when the winners were announced. The first surprise of the evening was that Abigail Donnelly, the editor of Eat Out magazine, had created two new Award categories, in which only she had a say in the winners. The Best Country Kitchen Award went to a perennial favourite - Marianna’s in Stanford - while, very surprisingly, the other new category was Best Bistro, which was won by Bizerca Bistro in Cape Town, a top 20 Award finalist. This made it clear that Bizerca would not make the Top 10 Eat Out Awards list for 2010. Many heads were shaking, and it sounded as if Bizerca had won a consolation prize.

The next shock was that the 10th place winner was a jointly placed Overture and the Tasting Room at Le Quartier Francais, once again sounding as if the judges could not decide which of the two restaurants to drop into 11th position, making both these restaurants joint 10th winners, and thus creating an Eat Out Top 11 Restaurants Awards this year! The list also created a stir in that Jardine fell out of the top list completely (from number 2 last year), as did Hartford House.  La Colombe, 9th Avenue Bistro, Mosaic, Terroir, The Tasting Room, Roots and Overture were all on the Top 10 restaurant list last year.   Restaurants that were on the Top 20 list, but which did not make the Top 10 list, are Reubens, Carne, Aubergine, Bread and Wine, The Food Barn, Hartford House, Zachary’s, Bizerca Bistro and Jardine.

Chantel Dartnall of Mosaic won the Chef of the Year award.   Rust en Vrede won the Service Excellence award.

Cape Town and the Winelands retain their reputation as the gourmet centre of South Africa, three awards going to Cape Town and Stellenbosch restaurants each, and two to Franschhoek restaurants.  

The 5-star Westin Grand Hotel disappointed hugely as the venue hosting an awards evening recognising the best of gourmet cooking and service in South Africa.   Its standards have dropped significantly compared to the slick function a year ago.   Luke warm waters and white wines were served, the service staff were initially unable to cope, and the airconditioning did not operate at an acceptable level.

Chris von Ulmenstein, Whale Cottage Portfolio : www.whalecottage.com

 

 

The blog Grapesmart.net, written by an American winelover, investigated the question first raised by “infamous” Jancis Robinson, according to the blog, as to “Why aren’t SA wines more appreciated in the US?”

Grapesmart came up with the following reasons for why wine sales in the USA are lower than they should be:

1.    At the time that Americans became wine drinkers, South African wines were banned from the USA, due to South Africa’s political stigma in its apartheid era, resulting in import embargoes, meaning that Americans learnt to drink Californian, French and Italian wines.

2.   Americans are “Xenophobes”, says the blog, meaning that the country’s winelovers struggle with brand names they cannot pronounce - German wines are drawn into this criticism as well, for also having difficult to pronounce wines, and therefore being equally unpopular.

3.   American wine labels look different to those from South Africa, and this can prevent Americans from buying local wines, as they “reflect a different culture of marketing & packaging design than ours.   What works in America doesn’t work in other places.   Other cultures have different aesthetics than ours and while other cultures like what we do, we shy away from what seems different than our ’style’ of doing things”.

4.   Americans associate wines from the Southern Hemisphere to be cheap wines, as the Australians have already learnt, especially driven by supermarket advertising of these wines in America.

More information is available here.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com

Cape Town is in  a frenzy to beautify itself before the world’s media and the FIFA big brass come to Cape Town for the FIFA Final draw on 4 December, which will be held in the Cape Town International Convention Centre.

Roadworks are hastily being completed on Buitengracht Street, near the Convention Centre, to make Cape Town look at its best for the very important event in the FIFA 2010 World Cup programme.

For the first time, the driving and advertising exclusion zone has been announced, simply by an ad in the Cape Argus, outlining the ‘Final Draw Controlled Access and Exclusion Zones’.

The block of streets between Ross Street, 2 streets parallel to Buitengracht Street in Green Point/De Waterkant and Parliament Street, and Buitensingel Street/N1/N2 entrances to Buitengracht Street, now has restrictions placed upon it until 12 December, in terms of the City of Cape Town’s 2010 By-law.   No advertising linked to the World Cup may appear in this zone in the period specified, without formal FIFA permission, and businesses may also not “change their normal business operation without approval from the City of Cape Town”, says the ad!   The ad warns that access into the zone on 4 December may be restricted.

On the day of the Final Draw, a public viewing area will be established at the top of Long Street, and restaurants in the area are stocking up on supplies for thirsty soccer fans, fearing lack of access for deliveries on the big day.   It is expected that 20 000 visitors will attend the Final Draw party in Long Street.   A section of Long Street will be cordoned off on 3 December already, reports the Cape Argus.

The FIFA Final Draw will randomly select which teams play against each other in which locations, influencing where the teams are based during the World Cup period, and is the precursor to accommodation bookings and other arrangements for the big soccer event.

At the Final Draw FIFA President Sepp Blatter is also expected to announce the location of the Fan Fest venues for 2010.

The 32 teams that have qualified for the 2010 World Cup are:   Portugal, France (a controversial match, for which a replay is being demanded by the Irish), Slovenia, Greece, Algeria, Uruguay, Japan, the Netherlands, North Korea, Australia, South Korea, the USA, Brazil, Ghana, England, Paraguay, Spain, Denmark, Ivory Coast, Chile, Germany, Italy, Mexico, Serbia, Argentina, Switzerland, Honduras, Slovakia, Nigeria, Cameroon, New Zealand and South Africa.

The Japanese team is setting up its base camp at Fancourt in George, while the German team is said to be considering Val de Vie, between Paarl and Franschhoek.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com