Archive for July, 2009

The Sweet Service Award goes to Petro Immelman of Clouds Villa on the Helshoogte Pass in Stellenbosch, for allowing a fellow guest house owner to stay over due to a requirement to be in Stellenbosch for an 8h00 appointment the following day.   She refused to accept payment for the accommodation.  

 

The Sour Service Award goes to the Traffic department in Hermanus.  On the Saturday morning before the planned Municipal strike a visitor to Hermanus was passed by two reckless drivers driving towards Hermanus, at a speed of 180 km per hour, or more.  The Traffic department was called, and the officer on duty made it clear that his department does not work on weekends.  He was questioned about his view in reacting to a potentially life-threatening situation, and he was then prepared to take the registration numbers, and said that he would look them up on the computer.  He took his time, and seemed completely disinterested in sending out a patrol car to stop these two drivers.   While the municipal strike was only due to start two days later, and may not apply to essential services, of which traffic control is one,  it appeared that the traffic officer was already on a go-slow!

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com.   Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.

The required total of 15 000 2010 World Cup volunteers has been exceeded in just a week after the volunteer applications opened, reports bizcommunity.com.

FIFA’s website calls for volunteers to apply to assist in the country’s largest ever event, at www.fifa.com/volunteers2010.   The application form requests a number of demographic details, language proficiency in speaking and writing, details of one’s driver’s licence, and a first and second choice of volunteer involvement.

Danny Jordaan, CEO of the Local Organising Committee, said he was delighted with the response of South Africans as well as volunteers applying from 132 countries.

Applications can be entered on the FIFA website until 31 August.

Whale Cottage Portfolio www.whalecottage.com

Caviar is the third outlet to be opened by the industrious team owning Beluga and Sevruga restaurants, in De Waterkant and the V & A Waterfront respectively.

Having just opened as a retail outlet in the V & A Waterfront, next to Vida e’ Caffe and in the place of a chocolate shop, Caviar does not live up to its name in terms of the image its brand name represents, nor in terms of its stock sold.   The unimaginatively designed mini-deli has a number of fridges with a higgeldy-piggeldy selection of vacuum-packed steak and other meat cuts; of delicious pates; cheeses; flavoured butters, a selection of desserts; a selection of salads, all with the base ingredient of pasta and a few bits of duck or chicken; colddrinks; oh, and of course, a few containers of caviar! The prices appear reasonable, at around R 20 a dessert portion, and R 30 for the salads.

It is hard to see a focus in the outlet.  Two staff members seem uncertain about how to deal with customers.   There is so little space, that two staff seem one too many.  As a customer one is not sure if one may look at and open the fridges oneself.   No pricelist is available - the staff say it may be finalised in mid-August.

It will be interesting to see how Caviar and Melissa’s, diagonally opposite each other, compete against each other, in that some products they sell are similar.

The packaging for Caviar has its website printed as www.caviar.co.za, but the website is still under construction.   It would appear that the ‘Caviar Group of restaurants’ will be the company’s collective name, a branding problem when one of the outlets carries the same name, and is not a restaurant at all, even though a few tables and chairs allow one to eat the products there and then, probably out of the plastic containers.   Nothing encourages one to sit down.

Whale Cottage Portfolio www.whalecottage.com

Two celebrities, David Hasselhoff and Orlando Bloom, have been spotted in Camps Bay in the past two days, reports the Life is Savage blogsite.

Orlando Bloom was spotted at Cafe Caprice, one of Camps Bay’s hottest spots, on Sunday, while David Hasselhoff was spotted joining a game of volleyball in a red swimsuit on Camps Bay beach yesterday.   The weekend winter weather has been summer-like at about 26 C.

Camps Bay is one of the most desirable locations for tourists to stay in Cape Town - it has beautiful views, a selection of 25 restaurants, two hotels and a collection of top guest houses and B & B’s, and is 10 minutes to town and 15 minutes to the V & A Waterfront.

Photographs of both stars can be seen at http://mcsavage.wordpress.com/2009/07/20/orlandos-bloom-seen-caprice/

Whale Cottage Portfolio :  www.whalecottage.com

USA President Barack Obama and FIFA President Sepp Blatter meet in the White House today, and Blatter will be extending his personal invitation for Obama to attend the 2010 World Cup in South Africa. 

Obama’s acceptance of the invitation, to which he has hinted at already, will be a huge marketing boost for South Africa, and for the 2010 World Cup.

“I know there are people around the president who are football fans, and that they will make everything possible in his agenda that the president be at the opening of the World Cup or the final,” Blatter said to Associated Press.

Whale Cottage Portfolio www.whalecottage.com

The Western Cape has been less affected by the credit crunch than Gauteng, the Eastern Cape and the Free State, reports Cape Business News.

Since 2004 the Western Cape has shown the highest level of growth, and in the 12 month period ending February 2009 the economic decline in the region (- 7%) was lower than in Gauteng (-16%) and the Eastern Cape (- 15 %).

Factors to the benefit of the Western Cape are that it does not have a mining industry, which has been severely affected by the credit crunch; it has fewer job losses and a broader base of business sectors; its agricultural sector is diversified; manufacturing is diversified, with little involvement in the depressed motor industry; and last, but not least, the tourism industry is larger and stronger, and is attracting visitors from Southern Africa who are not travelling overseas this year.

Professor Wolfgang Thomas from the Stellenbosch Business School advises businesses “to not panic” due to the credit crunch, and sees it bottoming out soon.

Whale Cottage Portfolio: www.whalecottage.com

The Delaire Graff restaurant in the Helshoogte Pass, which opened in June, is another threat to Franschhoek’s status as the Gourmet Capital of South Africa.   The restaurant is likely to be a Top Ten contender in 2010, given that restaurants have to be at least a year old to qualify for nomination.  

Stellenbosch already has three Top Ten restaurants, and Delaire Graff may well be a fourth next year.   This could make Stellenbosch take over the Gourmet Capital crown from Franschhoek, an accolade the beautiful French Huguenot village has claimed for many years.   It currently only has one Top Ten restaurant, i.e. Le Quartier Francais.

Delaire was bought by Lawrence Graff,  Chairman of Graff Diamonds International, in 2003, previous owners having been Erica and John Platter, well-known for their Platter wine guide.   For the past six years the estate has been rebuilt to house the winery, the tasting venue and space-extravagant restaurant.   The entrance from the Helshoogte Pass has been remodelled, and is impressive with its stone-work wall, alongside which is the landscaping work by King of Gardening Keith Kirsten.

From the Helshoogte Pass one can see that the building is well-lit at night, and almost comes across as too “Caesars Palace”!   Fortunately the lighting is not in one’s face, so to speak, on arrival.   The locals may find it too bright and over the top, however. 

The only jarring experience is the poor welcome by the outsourced security guard, who opens the right hand gate, struggles to get the pin to hold the gate into the fitting for it, then takes his time to ask for the surname, and a mobile number.   He accepts all answers given and lets the guests in, but first has to open the left hand gate, a slow and time-wasting exercise.  One wonders how effective the guards (we counted five in the hut as we drove out) will be should there be an illegal attempt to enter the property.

The parking area is graced with statues welcoming one, and a staff member comes towards one in the parking area.   A limp handshake and an inaudible introduction are quickly forgotten when one is greeted by the hostess, who seats one in the restaurant, and places the serviette on one’s lap.   She explains that she is our hostess for the evening, but we do not see her again.   On the way in we are welcomed by the Maitre’d William van der Merwe, previously with The Big Easy.

The low-key menu offers a good range of dishes, with starters ranging from R 88 - R 115, mains around R 155, and desserts between R 65 - R 85.   Delaire wines range from R 110 for a bottle of white to R 280 for a red.

The estate is looking after its carbon footprint, and the generous garden and the bottling of its spring water in glass bottles for its exclusive use at the estate bear testimony to this concern.

The restaurant’s focal point is two orange leather wave-shaped couches which are linked to 16 tables, and they are well-matched to the William Kentridge painting in the restaurant.   The building resembles a distinctive art gallery, with works by Kentridge, Anton Smit, Lionel Smit, Dylan Lewis, Deborah Bell, Fred Schimmel, Frank Benson, Sydney Khumalo, Nicolas Moreton, Durant Sihlali, and Johannes von Stumm.

The skill of the Maitre’d is put to the test, when a request is made for a tasting portion of the crayfish lasagne, the most interesting sounding dish on the menu.  The richness of the dish prevents the customer from ordering the dish on this visit.  William does not flinch, and soon a more than generous tasting portion is served - it is heaven, a definite must for the next visit, prefaced by a two-day fast!   Christian Campbell is the chef, previously at the Cellars-Hohenhort Hotel in Constantia.

The fillet and sirloin steaks arrive perfectly done, the chip and mash portions are very generous, and the sauces are well suited to the steak.   The meal is ended off with a ball of choc chip ice cream and a cappuccino, with which chocolate coated coffee beans are served.

The cost of two main courses, a bowl of vegetables, a glass of Delaire Shiraz, the ice cream and cappuccino was R 448. 

Whale Cottage Portfolio: www.whalecottage.com

The Sweet Service Award goes to William of the Camps Bay branch of Computicket.  A customer wanted to exchange tickets for the Jonny Cooper Orchestra performance at the Theatre on the Bay to a later date, but this is only allowed if the new date is before the booked date.   William found a way to book an alternative date for the show. 

 

The Sour Service Award goes to The Flower Shop in Plettenberg Bay.   A customer ordered flowers for delivery in Plettenberg Bay.   The shop assistant appeared very badly trained, was slow, did not offer an invoice, and could not indicate when the delivery would take place and the customer had to ask her to call her boss.   In front of the customer she referred to the customer as “tannie” when phoning her boss.    As the recipient had not acknowledged receiving the flowers, the customer called the florist the following day (a Saturday morning), to check whether the delivery had taken place.   The same shop assistant said that as it had not been returned to her by the delivery person, it must have been delivered.  As this was too vague an answer, the customer called the owner.   She said that she would have to ask her husband, as he had done the delivery, and would call back.    About 5 hours later the customer realised that she had not yet heard from the owner, so called her again.   The owner confirmed that the flowers had been delivered.  When asked why she had not called the customer, she said that she was spending time with her family (it now being Saturday afternoon), and that she would have called back on Monday!   The Flower Shop staff and owner have no understanding of customer service at all, nor an appreciation of the value of their customers’ business.

 

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com.   Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.

A 2010 World Cup soccer team is tipped to take over the Twelve Apostles Hotel outside Camps Bay next year, and the sportfield at Camps Bay High School will be the training ground for that team, reports People’s Post.

Team representatives from Spain, Denmark, Brazil, Argentina, France and Japan have paid site visits to the school.   The final announcement about the team that is to stay in Camps Bay will only be made after the final draw takes place in Cape Town in December.

The school’s sportfield will be upgraded to be as close as possible to the quality at the Green Point stadium.

Whale Cottage Portfolio www.whalecottage.com

Of the towns on the Garden Route, Plettenberg Bay appears to be worst hit, with many shops standing empty.   Business has been very slow and few tourists are visiting the beautiful seaside town, despite whale and dolphin sightings. 

Restaurants have been coming to the party, some having closed for longer over the winter break, and most offering exceptional special offers.   So, for example, Emily Moon is offering a two-course “winter warmer menu” for R 100, and 3-courses at R 120.   Nguni offers a “Bring back the “Good Old Times” (plus a little inflation and a day or 2 later!!) on Friday evening, and charges R 50 per head.   Specials have included steak, eat-as-much-pastsa-as-you-can, and sole.   Miguels offers two courses for R 85.

Whale Cottage Portfolio: www.whalecottage.com