Whale Cottage Portfolio Blog

Twitter had a poor reception literally and figuratively at the Franschhoek Literary Festival on Friday, when its session ‘Trial by Twitter’ was so poorly booked that hordes of learners were bused in to save the organisers from embarrassment. This was particularly visible as the learners were late in arriving, making the start of the session late too!  Only 16% of the attendees, including learners, admitted to being Tweeters, and after an hour, almost none of the non-Tweeters were persuaded to convert to Twitterism!

The panel of four was led by chairman and Tweeter author Fiona Snyckers (second right), with Tweeters Sam Wilson (Social Media Strategist for Woolworths - right) and Julian Rademeyer (author of ‘Killing for Profit’, shortlisted for the Alan Paton Award, and journalist - second left), as well as non-Tweeter and Business Report journalist Ann Crotty (left). Heavily dominated by Wilson, to the irritation of the audience, as she interrupted her fellow panelists continuously, the one hour session came across as a debating society type discussion pro and contra Twitter between Wilson and Crotty, with Rademeyer and Snyckers withdrawing from most of the discussion. Ironically Vodacom was overloaded at the start of the session, so that there was no 3G reception for the Tweeters present to Tweet the proceedings!

By far the most Twitter literate, Wilson sang the medium’s praises for it being her most important social media platform, her dominant source of breaking news (no longer needing TV or newspapers), and an important connection with friends and trusted knowledgeable persons. She does not follow Tweeters who annoy her (this was undefined), and praised Twitter as a ‘fantastic curative tool’. She explained that it is important to her to be one persona, business and personal, and that she should be able to express herself in both capacities, calling this her feminist right. She also multitasks, Tweeting while she was speaking on the panel, and reading what had been Tweeted during the panel discussion! Shortly after joining the company, she was addressed by Woolworths about her Tweets, she admitted, but told them that they should have researched her timeline before appointing her!  Asked whether she had changed her Tweeting habits when she joined the corporate, she was hesitant in admitting this, saying that she had made some life changes too at the time she moved to the company just over a year ago. Being a follower of Wilson’s Tweets, we can observe that Wilson certainly is less sharing about her drinking, and has vastly reduced her use of the f-word.  She did however Tweet from Franschhoek Literary Festival Director Jenny Hobbs’ home after the session: ‘You think you’re popping in to #flf13 for one event… and then you find yourself tweeting drunk from the organiser’s spare room’.  A number of Tweets on the drinking theme followed!

Crotty attacked Twitter for bringing even more ‘noise’ into her life, saying it was not for her, as she is used to 100 - 800 word limitations for articles, and could not communicate in 140 characters! Her criticism of ‘noise’ was countered by the fact that one controls one’s number of followers, but that could give one an unbalanced one-sided view of the world. ‘To Google more is to learn less’, she said!  It was evident that Crotty did not have a good grasp of Twitter, and Wilson had a go at every comment she made, challenging her in criticising a medium she had no experience of, having sent only a handful of Tweets and only having six followers.  ’Living in an era beyond privacy‘ is of grave concern to her, having observed how privacy has reduced greatly over time.  She commented on the book ‘1984′, and said that instead of Big Brother following everybody, we are following Big Brother now, describing her view on Social Media!  It was noted how newspapers are obtaining story information from Twitter, and how articles have been seen just containing a Twitter stream!

An attendee expressed her frustration in following someone for their technical knowledge, who then would Tweet personal photographs of his/her lunch or rugby Tweets, which is not why she follows the person.  Wilson told her that huge numbers of people love seeing photographs of food, and what others are eating, which we can confirm.

While Woolworths was criticised for not acknowledging receipt of Twitter feedback, being slow to respond if at all, and for not Tweeting outside of corporate Monday - Friday 9h00 - 17h00 days and hours, Wilson shared that they are looking to be more Social Media interactive.  For example, a new online florist service which the retailer offers is used to send flowers to someone who has had a particularly bad day.

Snyckers warned about the legal implications of Tweeting what one wants to, and also of Retweeting defamatory content, as one can be sued for libel in both instances, as a lawyer at Webber Wentzel has recently written about.  Rademeyer works in a sensitive field in his journalist job, and for family security reasons he reveals as little private information as possible on Facebook and Twitter, having recently received a death threat!  Alternatively, as a journalist, one can learn a great deal of information about a person one is researching, in their sharing of information about themselves on Twitter and Facebook!  Rademeyer sees Twitter as a ‘self-promotional‘ tool, and as a way in which he can interact with his readers subsequent to the book or article having been published.  He does not like Retweets of compliments.  Wilson said that self-promotion on Twitter is a no-no!  Rademeyer said he has a problem with journalists no longer sticking to their job description, with them expressing their opinions on Twitter.  Whilst news had a 24 hour time frame in the past, it is now ‘nanosecond news’. He did warn that the speed of news breaking means that it is wrong sometimes.

It was surprising to hear and sense so much resistance to Twitter, a number of speakers coming up to Crotty afterwards and telling her privately that they agreed with her views about Twitter.  If one does not get Twitter now, one probably never will!  Whilst the topic of the session was ‘Trial by Twitter’, Twitter certainly was on Trial, and did not perform well!  Wilson may have been to blame.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter: @WhaleCottage

Yesterday was the first day of the 2013 Franschhoek Literary Festival, and was an action-packed day with good attendance.  ‘Cooking up a storm‘ was the only food-related session of the Festival, and was chaired by Taste Food editor and Eat Out editor Abigail Donnelly (left), with a panel of ‘Scrumptious’ writer Jane-Anne Hobbs-Rayner (second from right), ‘Karoo Kitchen‘’s Sydda Essop (second on left), and Hilary Biller (right), editor of the Sunday Times Food Weekly insert, and of a book with a collection of its recipes.  The panelists were unanimous in heaping praise on ‘Karoo Kitchen’.

Sydda Essop grew up in the Great Karoo, and used to travel with her father to farmworkers in the region, as his job was to fight for their rights. This allowed her to enter the homes of people living in the region, and she noted how little they had to eat, and how modest their kitchens were.  When she started working in Social Development, she visited the region again, and did research into the Karoo cuisine, and the food heritage and culture of all resident groups in the area. She pays tribute to the women who cooked in farm kitchens especially, noting again with how little money and food the families survived. She was sad to see that the claimed ‘Rainbow Nation‘ had not materialised.  She took more than three years to write the book, interviewing 78 self-taught cooks in the Boland, the Eastern Cape, the Free State, Eastern Cape, and Northern Cape.  She had the recipes photographed by Craig Fraser, and the book was published by Quivertree Publications. Abigail described the book as containing 80 ‘very basic recipes’, and that it describes a ‘melting pot of culture and heritage‘, saying that the book had ‘touched her soul’.  Essop kept the conversation grounded, and kept reminding the audience that cookbooks like the ones by Hobbs-Rayner and by Biller spoke to the top end of the market, which can afford to buy food.  At Essop’s end the Karoo locals can barely afford a chicken on Sunday, a head of cabbage once a week, and food from a can on the other days. Her book contains recipes for interesting dishes such as pomegranate syrup, sheep’s head, offal stew, Auntie Meraai’s chicken pie, ‘gebakte rissel’ (porcupine back), ‘skilpadjies’ (fried sheep’s liver), and springbok tongue, Essop admitting that she did not try all the dishes in her book, using the excuse that they were not all halaal when she was not sure about eating them! The cookbook was described as a ‘classic of South African cooking’ by Hobbs-Rayner, not only containing recipes, but herbal remedies too.  It won a Galliova Award, and Essop received an award from the Minister of Arts and Culture for recording the food culture and heritage of the Karoo.  The recipe participants were humbled in receiving this recognition, said Essop.

The writers were unanimous how preserving the recipe heritage and handing down the food culture in a family is a ‘dying tradition’, as young people are no longer leaning Home Economics at school, nor are they helping their parents in the home or cooking with them.

Hobbs had eight weeks in which to publish her ‘Scrumptious: Food for Family and Friends’ book, and created 90 new recipes, not drawing from the wealth of recipes on her blog, built up over six years of blogging. Her recipes for starters, salads, soups, seafood, chicken, meat, and desserts are more complex, she said, and would be suitable for dinner parties, for which one would prepare the day before. Recipes are a piece of social history, the origin of which could be 300 - 400 years old, transmitted from parents to children, but with a  ‘broken telephone‘ risk.  She gave an example of mince pies as a ‘heritage recipe’. She admitted to not enjoying baking and making desserts, even though she included recipes for them in her cookbook. She urged new cooks to read the classic cookbooks.  Asked what her last supper would be, if she had a choice, she laughed and said it would be Bangers and Mash with gravy, the favourite dish made by her mother Jenny, Director of the Franschhoek Literary Festival.  The cover design of her book is very weak.

Biller’s Sunday Times Food Weekly cookbook was praised for its vibrant colours, also characterising the weekly newspaper insert.  It is written for a more affluent market, and Biller described it as ‘frivolous’ compared to the depth of Essop’s book.  What makes the weekly insert a success is that it is soft, light, gentle, and fun, compared to the bad news that most of the rest of the newspaper contains.  Given that newspapers do not have longevity, publishing a cookbook seemed a good idea, she said.  She proudly shared how she managed to get the book to retail below R100 (at R99), by self-publishing it within three months, with printing done in Singapore.  She admitted to a dispute she had with the designer about the front cover design, and regretting not listening to him in hindsight.  An important chapter in Biller’s book is cooking for and by children. Other chapters include fish, comfort food, Christmas, road trips, Chinese, and Mexican food.

The discussion was divided as to whether cooking is declining or growing. TV cooking programs by Gordon Ramsay and Jamie Oliver, as well as MasterChef, have stimulated an interest in cooking.  Yet many may be watching the programs but eating take-out food while watching it and not preparing food themselves, just enjoying watching the programs. The children of Biller and Hobbs-Rayner have learnt to cook from the TV cooking shows rather than reading their mothers’ cookbooks, the mothers had to admit!  Cookbooks ’seduce the food junkies in us’, Donnelly said.  Young people who learn to cook grow in confidence, and they often become new food bloggers as a result. Hobbs-Rayner urged such bloggers to pay attention to detail, to follow the recipe presentation guide, and to be accurate with ingredient quantities and the method description.  The rise in the number of food blogs (about 70 - 80 in South Africa) was blamed for declining cookbook sales.  The recipes are recorded on the internet permanently, and can be corrected or refined over time, based on feedback received in the comments section of the blogs.  Sales of cookbooks written by top chefs still are on the increase. It was noted with concern that new New York apartments are being built without kitchens.  Encouraging is that UK schools are adding cooking to school curricula, and that local parents are having a stronger say in what school tuckshops sell to their children.

The use of ingredients was raised too, Nelson Mandela’s cook being a heavy user of Maggi and Knorr, leading to the comment that it does not appear to have harmed the ex-President, seeming ‘well preserved‘, said Biller!

Another contentious question was why there are so few female top chefs, and why they are not included in judging panels such as for MasterChef SA, other than Jackie Cameron from Hartford House and Margot Janse from The Tasting Room, the only female chefs in the Eat Out Top 10 Restaurant Awards list. A number of reasons were postulated, including bullying male chefs not wanting to work with temperamental females, that we still live in a patriarchal society, and that it is not seen as a suitable career option by women themselves, especially when they get married and have children.  Donnelly fed back with concern that two of three interns New Media Publishing has employed from chefs schools do not really seem to care about their career.

Whilst cookbooks were the intended focus of this Franschhoek Literary Festival session, food blogging emerged as the growing trend, despite the recognition that documenting our food culture and heritage is important too.  Surprising then is that the Franschhoek Literary Festival still does not acknowledge blogging as a writing form in its programs.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter: @WhaleCottage

The Sweet Service Award goes to the Western Cape Government, and its Minister of Finance, Economic Development, and Tourism, Alan Winde, for promising to relook the new provincial Liquor Act, and how the red tape in its implementation can be reduced. Particularly welcome is the promise that ‘we have agreed to review the section of the Act which requires citizens to request approval to store more than 150 litres of liquor on a premises. This section was originally inserted to give police the power to prosecute illegal outlet owners who claim that the liquor on their premises is for private use’, according to a media statement which the Minister issued yesterday. While the exact nature of the ‘review’ is not clear, it would appear that it may be removed!

The Sour Service Award goes to SASSA (South African Social Security Agency), and is nominated by Rob Harris: “To SASSA: not to them in principle for what they do, but for 2 things (1) the rollout of the new SASSA chip ‘n pin card that some hidden snags - the biggest being that any funds on a card will be blocked from the 20th till the end of each month - according to their service provider, CPS ( a division of Grindrod Bank) this is so they can reconcile the SASSA payments with the CPS. One would have thought that with sophisticated banking systems and a verified database of grant recipients, this would be the same as a debit order run on the last day of the month and not needing 10 days to implement and (2) for the unacceptable delays in holding on for a telephone call to be answered. My call took 45 minutes before someone answered - when they did eventually speak to me they were efficient, polite and knowledgeable … but if I hadn’t been using a landline, and didn’t have the time what then? I have spoken to many people who have had all their airtime drained to zero while they held on for the next available operator! With so many people on the SASSA system who are eligible to receive the various grants, you would have thought the least they could have done was be more transparent about the time funds are inaccessible, also have a better communication system, and chosen a service provider that was better organised. It would be interesting to hear what Grindrod’s Chairman has to say, because if you CAN get through to any department of Grindrod, you get the stock answer - phone the “helpline” which is in itself, an oxymoron!’

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com.   Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.

Once again the tourism authorities are paying lip service to Winter Seasonality in Cape Town and the Western Cape, and it is rather sad to see the City of Cape Town scramble to host events this coming winter which in all likelihood will make no difference to the tourism industry at all.

Cape Town Tourism CEO Mariette du Toit-Helmbold has admitted to the Cape Argus how grave the effect of Seasonality is on our tourism industry: ‘Despite growth in tourism of late, seasonality remains the biggest threat to our tourism industry. Many misperceptions exist around winter being an undesirable time to visit.  This is a critical issue for an industry that employs more than 300000 people and is the second largest contributor to the Western Cape’s GDP. Tourism role-players in Cape Town long ago realised that Cape Town needs a 365-day brand position to fill beds during the quieter months’. Unfortunately in her ten years of heading up Cape Town Tourism, she has not made any contribution to the worsening effect of Seasonality on the Cape tourism industry.

The new City of Cape Town Tourism, Events, and Marketing department has egg on its face, for the Liverpool/Ajax Cape Town soccer match, which was scheduled for next Tuesday, having to be called off.  The City has blamed the Premier Soccer League (PSL) for the fiasco.  Mayoral Committee member for Tourism, Events and Marketing, Councillor Grant Pascoe, who traveled to the UK earlier this year to sign up a number of soccer clubs for friendlies to be played in Cape Town, angrily hit out on his Facebook page yesterday at criticism directed at him in the Cape Times by COSATU Secretary General and ANC Councillor Tony Ehrenreich, who called for disciplinary action against Pascoe for the handling of the soccer saga, with its resultant wasted costs and loss of reputation for Cape Town.  Words between Ehrenreich and Pascoe sound more like a political slanging match than a genuine concern about enhancing the number of tourists in our city!

Pascoe followed this up with a poor media release issued by the City’s Integrated Strategic Communication and Branding Department: “City responds to allegations of mismanagement surrounding the cancelled visit of Liverpool FC. In response to the press statement from COSATU, “Livepool (sic) Saga shows a Serious Mismanagement from City of Cape Town”, I am able to comment on only those facts that are known to me, and not on vexatious rumours. The City is inclusive and would consider any and all similar proposals from other Cape-based teams. Ajax Cape Town FC, in good faith, negotiated with the South African Football Association (SAFA), and Liverpool FC with the English Football Association for permission for the match to take place. Permission from both these bodies was granted. In a letter from SAFA to the CEO of the Premier Soccer League (PSL), SAFA states, ‘we are therefore granting your club permission to participate in this International Friendly Match, provided they comply with FIFA regulations governing international matches, and that FIFA responds favourably to the application’. Based on this positive correspondence, the City continued engagements with Liverpool FC, and made arrangements for the game to take place. There are no guidelines or regulations for PSL teams, or external organisations, to follow that govern these arrangements. They are assessed purely on a case by case basis. To the City’s knowledge, no prior applications have been refused before this one. After extensive consultations, including trying to find an alternate date, a solution could not be found to suit all concerned. It is the City’s position that the reputational damage lies with the PSL. Even their sponsors have actively distanced themselves from the decision taken. The City will not be deterred or deflated by this obstacle, and is actively negotiating several other sporting events to bring to the people of Cape Town”.

To address Ehrenreich’s criticism, the Cape Argus ran a story yesterday, to announce the two new events which the City of Cape Town has organised for the winter months.  The first is the Cape Town Performance Arts Festival, which is due to attract ‘between 10000 and 15000 people at the festival from all over the country, as well as international guests‘!  No details were found about the Festival, which is scheduled to take place in July without exact dates specified, other than that it is an arts festival which will include dance, music and other art forms which will be held in the V&A Waterfront, Artscape, and the City Hall, the newspaper reported!  If a Festival of this scale is to be hosted in Cape Town in two months from now, one would have expected that details would have been made available already, and that the marketing work will have commenced, by both Cape Town Tourism and the City’s Tourism, Events, and Marketing department!

In August the Cape Town Design Exhibition Conference takes place at the Cape Town International Convention Centre, with 4000 delegates expected to attend, the focus being on Cape Town’s design challenges.  No further information was found.

Disappointingly the City of Cape Town’s Tourism, Events, and Marketing department has not managed to make any visible marketing impact on Cape Town’s tourism industry in the past year. The odd soccer match, the Cape Town Design Exhibition Conference, and the Cape Town Performance Arts Festival are unlikely to make any significant difference to the poor and declining occupancies which the accommodation industry is suffering each winter!

POSTSCRIPT 16/5: The Pundits website today posted Councillor Pascoe’s explanation about the cancelled soccer match, and wrote critically about the confusion the announcement of the match and subsequent cancellation had caused. It also advised the City of Cape Town to use the official channels when negotiating with international soccer clubs.  The post was written by a Jason Pascoe (relationship to Councillor Pascoe unknown, but hinted at being the son of Councillor Pascoe by a comment writer!), and oddly enough was Retweeted by Councillor Pascoe!

Chris von Ulmenstein, Whale Cottage Portfolio:  www.whalecottage.com Twitter: @WhaleCottage

South Africa’s wine industry was praised for ‘amongst the most exciting wine countries in the world’ last week by top UK wine writer Robert Joseph, who also praised it for ‘the complete revolution in wine and wine tourism’ in the past 25 years, says the media release of Great Wine Capitals Global Network. The organisation hosted an awards lunch at La Motte, to celebrate the South African winners in the annual Great Wine Capitals Wine Tourism Awards, with Joseph as the guest speaker.

Despite praising the progress made in the R5 billion South African wine tourism industry, with about 300 local wine estates according to Business Report, Joseph said that wine tourism should be developed more aggressively around the world.  ‘There is a common misconception that wine tourism is about tasting and buying wine. It is not. It is about entertainment and building profitable relationships. Wine tourism needs to attract more visitors, get them to spend money, get them to become regular visitors and encourage them to become ambassadors. It is also about learning from your visitors and addressing their needs‘, he told the wine industry representatives.  He shared that 9% of the American wine purchases for home drinking is bought at the cellar door.

Joseph urged wine estates to not offer free cellar-door tastings. ‘If you charge, you have to think about what you are giving them and you have to give them fair value. Charging means your visitor knows where he or she stands. Paying implies a clear-cut and transactional relationship.  When you don’t charge, the parameters are not clear and often the interaction between producer and visitor can feel more like a bad blind date. It’s far better to subsequently give a complimentary offering and to be thanked than to be expected to give something for nothing at the outset’, he said.

Addressing customer feedback, Joseph urged wine estates to pay close attention to what visitors were saying about them, by monitoring tourism feedback sites and responding to both praise and criticism, to develop relationships with their wine customers.  He urged wine estates to pay attention to the search engine optimisation of their websites, to ensure that they are mobile-friendly, and that the labels and tasting rooms have QR codes to allow customers to seek further information about the wines.

He also urged a focus on designated drivers, given the stricter drink-drive legislation in most countries.  More should be done to make designated drivers feel welcome, he encouraged.  ‘The same goes for any non-wine drinkers who are part of a group, and also children. They also need to be entertained.  Offer more than just wine.  Offer activities that will also appeal to those not drinking wine. If you don’t provide food, allow people to use your facilities so they can barbeque or picnic at your venue. Let them bring their pets.‘

He recommended that wine buying by international tourists should be made simpler and cheaper. ‘Instead of shipping from your winery, arrange for distributors in the home countries of your visitors to deliver to them directly. This model is being used by some producers in Europe and is working successfully’.

At the Great Wine Capitals Global Network event, La Motte was announced the 2013 South African Best of Wine Tourism Awards winner, the second year running, and was a Global winner in the Sustainable Wine Tourism Practices category this year.  Although announced six months ago already, the awards per category were presented to the winners at the event last week:

*   Creation: Innovative Wine Tourism Experience

*   Grand Dedale Country House at Doolhof:  Accommodation

*   Grand Provence: Art and Culture

*   Tokara:  Wine Tourism Restaurant

*   Waterkloof:  Wine Tourism Services, and Architecture and Landscapes.

Cape Town/Winelands, Mainz-Rheinhessen in Germany, Bilbao-Rioja in Spain, Bordeaux in France, Florence in Italy, Mendoza in Argentina, Porto in Portugal, San Francisco/Napa Valley in the USA, Christchurch in New Zealand and Valparaiso/Casablanca in Chile are members of the Great Wine Capitals Global Network.

Joseph is editor at large of ‘Meininger’s Wine Business International ‘ and author of the ‘Wine Travel Guide to the World’. He is also the founder of the UK-based International Wine Challenge and of multiple Wine Challenges throughout Asia and eastern Europe. Joseph’s thejosephreport.com is one of the most respected and controversial international wine industry blogs.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter: @WhaleCottage

As a member of Slow Food Mother City I received an invitation to attend the Green Renaissance workshop on ‘Be Inspired… to forage in your city’ last Thursday in an unusual venue: Heaven Coffee Shop inside the Central Methodist Mission on Greenmarket Square.  It was a most inspiring workshop, and impressed in that other than paying for the hot chocolate, marshmallows and other snacks as well as the talks by the four speakers were all free of charge. It was hosted by Green Renaissance to encourage Capetonians to forage foods on their doorstep, having noticed that foreigners are much more likely to forage in our city.

One would have wished every restaurant chef in the city to have been present, and Chef PJ Vadas of Camphors at Vergelegen expressed regret on Twitter that he had not known about it.

Green Renaissance is a ‘little production company that wants to be inspired by nature’ , its co-owner Michael Raimondo said when he introduced the ‘Be Inspired’ workshop series, its second in two months, and wanting its attendees to leave the workshops inspired to implement what they have learnt, in connecting with nature.  A lot of material was covered, and many botanical names were used, without notes provided, so its was speed writing to take notes.  In between each speaker’s talk, Green Renaissance played a short video it had produced to tie in with a theme, e.g. mussel hunting and cooking, waterblommetjie collecting and stew preparation, mushroom collecting and cooking, the preparation of nettle soup (which is rich in proteins, calcium, and iron, and helps to detoxify the body), and chestnut gathering and preparation. Each one of the videos was short and to the point, using titles only, beautifully shot, each ending with the pay-off line ‘Go Gather’!

(Bruno) Julian Mori, a winemaker, told us that there are so many edible species of sea food on our 2500 km coastline but that little use is made of it.  He warned that one should be careful, never turning one’s back to the sea, one should identify what one eats, and one should be careful about red tide, the mussel growers in Saldanha being the most qualified to provide information on this toxic effect on sealife, which is only safe to eat three weeks or longer after the end of red tide.  Any seafood with a smell should be left in the sea, one should not take risks, and one should harvest at low tide, below the water mark. All food removed from the sea requires a ‘bait’ licence, bought at a Post Office.  He raved about sea lettuce, periwinkle, whelks, ‘alikreukel’, limpets, brown, white and black mussels, sea urchins (which are high in zinc), and clams.  He said that Cape Point and the West Coast are the best places to forage sea food. Contact: julianmori@yahoo.co.uk

Loubie Rusch (right) was a passionate (and fast) speaker, referring to a host of bushes and trees in Cape Town (focusing on the Claremont, Newlands, and Kenilworth area where she appears to live), showing photographs of Wild Plum, Water Berry, Num Num (Natal Plum), and Eugenia, all of which she uses to make jellies and cordials under the KOS brand.  She also gathers ‘spekboom‘ for salads, ’surings’ for stews (have a fresh sourness), ‘veldkool’ (for soup and stews), wild rosemary, wild sage, ‘suurvye‘, wild fig, geranium flowers, nasturtium (’kappertjie’) leaves and flowers, nettles, dandelions, many of these ingredients going into pestos or salads.  Making KOS, cell 082 314 7200.

Gary Goldman is known as ‘The Mushroom Hunter’, who has been foraging for eight years, supplying Italian restaurants (Il Leone, Constantia Uitsig) in the main.  When he sees chestnuts fall, he knows it is time to forage mushrooms, to be found in a 50km radius around Cape Town.  He spoke about poisonous mushrooms, saying that those with a sponge (porcini in the main) are safe while those with gills are poisonous. He explained that one should twist the mushroom out of the ground, and push back the soil to close the hole, to allow new mushrooms to grow.  One should not cut the stem with a knife.  Gary was not very complimentary about South African mushroom guides, saying that the original ones with drawings were more reliable than the later ones with photographs.  Porcinis can only be found under oak trees, and sometimes under chestnuts, conifers, and beech trees.  Not all species of oak trees look like oak trees, but they all have acorns, which helps one to identify mushroom growing areas.  He advised that one can air-dry mushrooms, and then place them in the deep freeze, where they can be kept for up to 30 years, maintaining their flavour.  One can keep mushrooms in a brown box in the fridge at 4°C for a few days, but one must not remove the soil until one uses them.  Truffles are problematic, in that it takes 40 years to grow the oak trees that are inoculated with truffle seeds.  Our soil also does not freeze over in winter, which truffles need.  He added that plants surrounding truffles die off.  Contact Gary: gary.goldman@cybernet.co.za.

Bridget Kitley specialises in medicinal herbs, having a nursery outside Stellenbosch from which one can buy a number of plants (she spoke quickly and mentioned mostly botanical names), including sage (which stimulates memory and therefore is good for Alzheimer patients, is used for hot flushes, can whiten one’s teeth, is good for hormonal problems, and heals sore throats). Wilde Els is also used for Alzheimer patients, and can be drunk like a buchu tea, helping to reduce temperatures, and to treat coughs and flu.  Wormwood is good for stomach pain, and helps prevent or heal malaria.  Comfrey heals cuts, chilblains, arthritis, bruises, and prevents migraines. Pennywort helps with ADD, lack of concentration, and stimulates the growth of collagen of the skin.  Potager Gardens, Cell 079 499 2209. www.herb-nursery.co.za

Slow Food Mother City has circulated details of two forthcoming foraging events:

*   Olive picking at Francolin Farm, Alphen Drive, Constantia, tomorrow at 14h30.  Cost is R13 per kg.  Book: leeleith@mweb.co.za

*   Delheim Wild Mushroom Forage on 17 and 18 June at 10h30, at R250 per person inclusive of lunch, led by Gary Goldman. Book: restaurant@delheim.com

The speakers at the Green Renaissance workshop enthused the audience to do their own foraging of free and healthy foods, which are abundantly available in Cape Town and the Winelands!

Green Renaissance, 73 Rose Street, Cape Town. Cell 082 290 0197. www.greenrenaissance.co.za Twitter: @GreenRenaissanc

Chris von Ulmenstein, Whale Cottage Portfolio:  www.whalecottage.com Twitter: @WhaleCottage

The organisers of the Franschhoek Literary Festival have attracted negative attention to the 2013 event, taking place this weekend, before it has even started, with the announcement last week that no South African wine writer was good enough to win this year’s South African Wine Writers Award, sponsored by Boekenhoutskloof’s Porcupine Ridge to the value of R25000.

Organised by Franschhoek Wine Valley Tourism (FWV), the media release to announce this slap-in-the-face news to all local wine writers did not offer any further explanation. What is not known is which wine writers entered the competition and why the judges John Maytham of radio station Cape Talk and occasional wine writer himself; BBC radio producer and author Duncan Minshull, with no apparent wine writing experience or wine knowledge; and Canadian VINES editor  Christopher Waters did not find any of the entries to be of a high enough standard.  The winner and first runner-up were to have been announced at Essence (hardy known for its winelist!) on Friday, as part of the Franschhoek Literary Festival.  In its fifth year, past Award winners are Joannne Gibson, Norman McFarlane, and Tim James (who won twice).  The Award recognises technical quality and literary quality, the Franschhoek Wine Valley said in its media release when calling for entries, having to do a reminder call, possibly due to too few or too poor quality entries received.  Oddly the media release regarding the outcome of the judging appears to have been removed from the FWV website, and has not been sent by the PR agency of FWV, Smart Communication and Events, nor by its CEO Jenny Prinsloo, nor by the publicist Claire Richards for the Franschhoek Literary Festival, when requested!  This may be due to the amusement with which wine whiner Neil Pendock has written about this state of affairs (e.g. ‘SA wine writers; From Bad to Bizarre’), the only wine writer who appears to have commented about the poor quality wine writing, as judged by the Franschhoek Literary Festival judging panel!  Pendock cheekily suggested a course in wine writing for the Literary Festival after this fiasco!

The programme for this year’s Literary Festival is disappointing in terms of the quality and stature of the Festival, given the great authors who were invited in the past. Part of the reason could be that other Book and Literary Festivals have sprung up in Cape Town and in Knysna, since the successful Literary Festival was first conceived in Franschhoek.  The organising committee too may be to blame, having become rather arrogant, as we noted last year when we provided feedback to Literary Festival Director Jenny Hobbs, which she responded to with a curt ‘noted‘, unlike previous years, when she welcomed and discussed feedback. Leaking information to her infamous daughter Jane-Anne Hobbs about a Blogging workshop proposal for the Festival we had discussed with Hobbs snr, and mocked on the now defunct Twitter abuse account by Sonia Cabano, further demonstrated the lack of ethics of the Hobbs mother and daughter. No surprise is the inclusion of Hobbs jnr on the Festival programme!   Nepotistically Hobbs snr’s brother David Walters features in the Literary Festival programme too, with a ceramics exhibition ‘Words on Pots’ at his gallery!  Noseweek editor Martin Welz has managed to organise the first ever Franschhoek Literary Festival side event, with a weekend workshop at the Protea Hotel addressed by ‘activist experts’ Richard Young on the arms deal, David Klatzow on criminal prosecutions, Shaheen Moolla on the destruction of our marine life, and Mariette Liefferink on acid mine drainage and radioactive fallout.

Going through the programme to plan my attendance, I found little to excite me on this year’s programme. Twitter has one session dedicated to the fast-growing 140 character communication form, with past speaker and Woolworths’ social media practitioner Sam Wilson (8550 followers), writer/editor Julian Rademeyer (3500 followers), and Business Report columnist Ann Crotty (6 followers and still has an ‘egg’ profile picture, demonstrating what a newbie she is at Twitter!).  Blogging still is not recognised as a writing form by the Literary Festival organisers.  Alexander McCall-Smith probably is the biggest name the Literary Festival offers, but its media sponsor the Sunday Times is offering Capetonians an opportunity to hear him speak in Cape Town later this week! Award-winning writers on the programme are Lauren Beukes, Christopher Hope, and Antjie Krog, with Jane Raphaely, Finula Dowling, Marguerite Poland, Hermann Giliomee, Tony Leon, and Melanie Verwoerd also being well-known.

Every year Christopher Duigan runs the Autumn Music Festival alongside the Franschhoek Literary Festival, and performs ‘Literary Liszt’ on Friday at 19h30, two Schubert-dedicated concerts on Saturday and on Sunday morning, and a free ‘Voices for Africa’ performance on Saturday evening, all performed in the Dutch Reformed church on the main road.

Despite the disappointing programme this year we are grateful to the organisers for putting on the event, and for most Franschhoek accommodation establishments and restaurants already being fully booked weeks ahead of this coming weekend.  Attendees of the Literary Festival do not only enjoy attending the sessions, but also like interacting with each other at guest house breakfasts, and at coffee shops and restaurants in Franschhoek.  Booking in advance is advised, as a number of sessions are sold out already.  Excellent weather is forecast for the weekend.

Franschhoek Literary Festival, 17 - 19 May. www.flf.co.za Twitter: @FranLitFest R60 per one hour session. www.webtickets.co.za

POSTSCRIPT 13/5: We have received the following statement, written by organisers Jenny Hobbs and Sheenagh Tyler and sent by Claire Richards, the Franschhoek Literary Festival PR consultant, to explain the lack of a 2013 South African Wine Writers Award:

POSTSCRIPT 17/5: There appears to be confusion between the sponsor Porcupine Ridge and the Literary Festival organisers about the hashtag for the Festival.  It has been confirmed that it is #FLF13. Porcupine Ridge appears to have printed all its marketing material for the Festival as #FLF2013!  A much larger problem to befall the Festival is that one of its lead speakers Anthony Horowitz has withdrawn from the Festival in the very last minute!  Franschhoek felt very commercialised today, with a massive bottle of Porcupine Ridge and many Sunday Times banners outside the town hall, the marketing effort of its two sponsors!

POSTSCRIPT 17/5: Sadly the Christopher Duigan ‘Literary Liszt’ concert in the Dutch Reformed Church this evening clashed with a wannabee Cat Stevens singing outside the church at the Night Market!

POSTSCRIPT 17/5: Neil Pendock has written another attack against the Franschhoek Literary Festival and its Director Jenny Hobbs , for insinuating that no local wine writer is good enough to win the prize. He suggests that each of the twenty entrants should sue the Franschhoek Literary Festival for the prize money of R25000, a total of R500000!  What is ironic is that the Sunday Times is the media sponsor of the Franschhoek Literary Festival, yet its irreverent wine whiner Pendock is disparaging the Festival on the blog which belongs to the newspaper!

POSTSCRIPT 18/5: The Franschhoek Literary Festival is in further trouble - a documentary ‘Truth be told’, which Noseweek was to flight in a fringe event to the Festival this weekend, was stopped after the SABC lawyers served papers on its producer Sylvia Vollenhoven, who was to speak about her battle to get the documentary flighted.  Earlier this year Vollenhoven flighted the documentary to a number of Noseweek reader groups in the dungeons of the Baxter!

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter: @WhaleCottage

The space that once was Gesellig on Sea Point’s Regent Road had been standing unused for a couple of months.  Now it is the home of Flatteur Café, a ‘specialty coffee shop’, according to its co-owner John du Preez, and is worthy of its name, meaning flattery in French, or so I thought on my first visit.  Unfortunately the second visit a few days later was disappointing.

John told me that they do not want to become a restaurant but that they want to focus on being a good coffee shop. They use Origin coffee and its Nigiro teas, and I enjoyed a perfectly made dry cappuccino (R20), even though they only have ‘Flat White‘ on their coffee list, yet they were happy to oblige.  The menu is short and sweet, and will change every two to three weeks. They offer a number of different coffee styles, two or three cakes daily, baked by John’s Polish partner Rafal Glenc, as well as muffins (R12), scones with jam and cream (two for R20), Danish custard slices, and a range of unusual sounding biscuits, including ginger, coconut and sultans, butternut, as well as muesli rusks.

Breakfast is served all day, a choice of scrambled eggs served with salmon and rye bread, a steal at R45, or served with mushrooms (R35); muesli, honey and yoghurt (R25); and French Toast served savory with Brie and tomato jam, or sweet, with fresh fruit and mascarpone.  On Friday I enjoyed the corn fritters with bacon and cherry tomatoes (R45).  Sandwiches are available too, on a choice of rye bread, ciabatta, and toasted croissant and cost between R45 - R55, including steak and parmesan, poached chicken breast marinated with red peppers and tapenade, and mushroom served with salsa verde and Dijon mustard.  Salads cost R45, and are a grilled Caprese, Lentil salad, and a warm winter salad with roast vegetables and couscous. A Special of the day on both days was a Feta, tomato and rocket omelette (R35).  Chef Catherine is friendly, having moved to the city after selling her Bamboo Beach restaurant in Sandbaai, outside Hermanus.  All the staff smiled, and were welcoming on the first visit.

John and Rafal lived in London for twenty years. It was John who wanted to return to his home country (he grew up in Mossel Bay), and they chose Sea Point to set up their new business, not ever having run such a business before. Rafal is a passionate baker, baking the French chocolate cake (R30), Lemon Meringue (R28), and Cappucino Cake (R40), the latter being so popular that it is sold out on most days.  They did not know predecessor Gesellig, and have smartened up the interior, with a reed ceiling, finished off the deck onto the Church Street pavement, added new wood dominant furniture on the upper level, used ‘blikborde’ decoratively on one of the walls, used wood cladding on the kitchen counter, and created a new cake and coffee counter. A large poster gives a French feel, as does the French café music.  Each table has a ‘blikbeker’ holding the sugar sticks, to continue the theme. Cutlery is by Fortis.  Books are displayed on the steps of the spiral staircase.

Flatteur Café is a friendly homely coffee shop serving excellent food at very reasonable prices.  I wrote all the above (other than the menu details) after my first visit.  When I went back on Friday it was as if the personality of Flatteur Café had changed completely. From friendly and welcoming on my first visit it was as if they did not care, with no menu brought to the table, nor order taken.  The friendly chef also wasn’t on duty, and I was horrified to see her assistant spraying a pan with what seemed half a canful of Spray & Cook. John seemed completely disinterested, working on his laptop, not checking on his two tables with customers, while the barista/waiter had his back to the coffee shop and was sharing photographs on his phone with the assistant cook, and ignoring his customers too.  I had asked John for the menu to be e-mailed, to save me writing it all down, but it never arrived, despite a follow up call.  A lovely fellow guest Jadee, who follows the Restaurant Specials on our blog, was on her first visit on Friday, but had arrived earlier. She fed back that a strange atmosphere was tangible whilst the chef had been there earlier in the morning.  It is disconcerting that Flatteur Café could have such a personality change in its first two weeks of operation.

Flatteur Café has fantastic potential, especially in Sea Point, which is short of quality restaurants and coffee shops.  One hopes that John will come out of his shell, and connect with his customers more, to make them feel welcome when they support his establishment.  Rafal and Chef Catherine add value with their special food, and the interior is attractive. Parking in the area is scarce.

Flatteur Café, corner Regent and Church Street, Sea Point, Cape Town.  Tel (021) 439-3174. www.flatteur.co.za Facebook. Monday - Friday 7h30 - 18h00  Saturday and Sunday 8h30 - 18h00.  50 megabyte free wifi per visit.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter: @Whale Cottage

After huge protests about the poorly run Indaba 2012, Africa’s top tourism and travel exhibition appears to have improved its organisation, and has promised a larger number of international trade visitors for Indaba 2013, taking place in Durban this weekend. SA Tourism has stated that 3000 international ‘buyers’ are attending, as are more than 13000 delegates, according to the Daily News. The majority of the delegates are involved with tourism product stands.  The country’s world heritage sites, culture, arts, design and music are on display, in addition to tourism products and services.  Cape Town’s tourism product appears unfocused and fragmented at Indaba!

Cape Town is being represented by the Western Cape government (its party headed by Alan Winde, Minister of Finance, Economic Development and Tourism); the ineffective Western Cape tourism and trade development agency Wesgro, which has not delivered at all in the first year of taking over the role of marketing tourism in the province; Cape Town Tourism, SA National Parks; the city’s Big Six attractions; the Cape Higher Education Consortium (what on earth are they doing at a tourism exhibition?); Cape Town World Design Capital 2014; and The City of Cape Town’s Arts and Culture department. Odd is that the City of Cape Town’s Tourism, Events and Marketing department is not represented in Durban.

Minister Winde said in a media statement that this year’s Indaba theme is ‘heritage and culture’, and that he ‘hoped’ that Robben Island and the San cultural landmarks of our province will be featured on the ‘South African Heritage Cultural Pavilion’, an odd comment as one would think that the Minister’s tourism department or his marketing arm Wesgro would have ensured their inclusion on the national stand! ‘Foreign visitors want to see more of what do (sic) and how we live, they want authentic local experiences. The Western Cape has a rich and diverse history and is home to iconic heritage sites such as Robben Island. The Western Cape Government is currently devising a cultural and heritage tourism strategy, which will be aligned with that of the national government. We are pleased the Tourism Indaba profiles this offering so prominently this year’, the Minister is quoted as saying!  Disappointing is that the Minister believes the misleading tourism information put out by Cape Town Tourism, in claiming that ‘the sector experienced its best ever summer season‘! The Minister clearly does not know that the last good summer season was in 2007!

The Western Cape has developed a new slogan which has not been seen before, but will be on show at Indaba, in an interactive stand showcasing the province’s top sights and activities, such as shark diving, the top restaurants, the Winelands, paragliding, and river rafting. ‘Adventurously yours…naturally ours’ appears contrived as a slogan, and there is no Western Cape branding in it!  The Western Cape World Heritage sites Robben Island, the Cape Floral Region, and the Richtersveld Cultural and Botanical Landscape will be on show on the Heritage Cultural Pavilion.

On the same Cape Town stand the City of Cape Town (according to the Cape Town Tourism media release but quoting Councillor Grant Pascoe, Mayoral Committee member for Tourism, Events, and Marketing, extensively) ‘will reflect Cape Town’s position (sic) as a value-for-money destination famed for sporting, entertainment and arts events but will also examine (sic) its focus on golf and adventure tourism, as well as Responsible Tourism‘, states yet another poorly written media release by Cape Town Tourism PR and Communications Manager Skye Grove (our underlining)!  The Councillor added that Cape Town will also focus on ‘the fastest growing markets’ (one wonders where he obtained this information, as Cape Town Tourism and Wesgro have not ever referred to them in the past) of Arts and Culture tourism, Muslim travel, youth travel, and sports tourism!

Cape Town Tourism has compiled a ‘Love Cape Town City Breaks‘ winter packages broadsheet in conjunction with Thompson Holidays, which will be handed out at the stand, on Mango flights, at Cape Town Tourism information centres, and at Cape Town events (not that there are any upcoming ones other than some soccer matches to keep the Cape Town Stadium alive, and to make Cape Town soccer lovers happy, the Liverpool friendly match against Ajax Cape Town just having been cancelled)!   Mariette du Toit-Helmbold, Cape Town Tourism CEO, said that her organisation’s role at Indaba is to represent ‘a place that is a hot bed (sic) of experiences, hidden gems and adventures‘, not even mentioning Brand Cape Town (our underlining)!

As tourism players we know that the presence of Cape Town and Wesgro at Indaba will do little to improve what is already a very bleak winter season, which cannot even be blamed on the rain, as there has been barely any to date!

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter: @WhaleCottage

The Sweet Service Award goes to Big Concerts for its smooth handling of the Bon Jovi and Justin Bieber concerts on Tuesday and Wednesday this week, which saw about 55000 excited Bon Jovi and ‘Bieber Fever’ fans (with their poor parents) filling the Cape Town Stadium on each of the two evenings.  For the Bieber concert, special care was taken for the young ticket holders, information desks having been set up, as were cellphone charging points, to enable them to remain in contact with their friends, and with their parents waiting for them outside. Kfm also provided tips to their young listeners, advising them to not bring umbrellas (regarded as weapons of mass destruction), to be warmly dressed, and to have contact details of their parents on them. Bieber’s 39 million Twitter followers were exposed to brand name ‘Cape Town’ four times during his stay in our city, a massive free marketing bonus! If only the traffic in the city centre and the V&A Waterfront could have been managed by them too! The traffic police were visible close to the Stadium and in Green Point, ticketing to avoid illegal parking, leaving the city and the V&A jammed up with traffic!

The Sour Service Award goes to the MyCiti Bus service, for not operating its bus service during the national Golden Arrow bus strike running over more than two weeks. Whilst the City of Cape Town announced the temporary termination of the bus service due to the threatened damage to the buses by strikers, it would appear that the City’s drivers are not driving as they too are striking, being ex-minibus and Golden Arrow bus drivers!  How frustrating it must be for visitors to Cape Town, having planned to use the bus service from the airport and enticed to do so with advertisements inside and outside the airport building, to not be able to do so!  Furthermore, the non-operation of the MyCiTi buses caused further traffic mayhem in the city on the two concert nights this week, as all concertgoers had to drive to the Stadium by car.

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com.   Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.