Banning bloggers not a response to Social Media criticism: an open letter to Michael Pownall, GM of Taj Cape Town!
Monday 17th March 2014 - Posted by Chris von Ulmenstein
I laughed when I received your letter of 28 February in the post this weekend, to advise that I have been banned from your five star establishment, a member of Leading Hotels of the World!
You wrote: ‘This letter serves to inform you of our shock and disappointment at the manner in which you have dealt with our establishment in the social media. As a fellow colleague in the hospitality industry I have been (sic) amazed that you have failed to address our perceived shortcomings and your concerns, (sic) directly with me, the general manager. We are fully supportive of social media, however, one should have details 100% correct before publicly. (sic) Slandering (sic) one of my team and our establishment, it is so unnecessary and unprofessional. To this end, we wish to advise you that you are no longer welcome nor permitted to enter or be in the Taj Cape Town hotel without my personal permission. Should you enter the premises, you will be apprehended by our Security Department and asked to leave’.
You do not state which 0f the references by us to the Taj in ‘Social Media‘ you refer to:
* was it the Tweet about the rude service from your barman during the interval of a concert at the St George’s Cathedral a few weeks ago, which I reported to your Duty Manager?
* was it the poor accommodation at your hotel after the poor Gastronauts gourmet dinner at Mint more than 3 years ago, so bad that I chose to go home in the middle of the night?
* was it the Tweet four months ago about the poor non-caring attitude of your Banqueting Manager Eugene Myburgh, when he showed no regard for my complaint about slipping on your dangerous highly polished wooden floor in your Banqueting section, once again reported to your Duty Manager, with no response?
* was it the mention a month ago about your new Conference facility you are opening in The Reserve this month, mentioning my doubt that your Manager Myburgh will be capable in running it if he cannot even run the tiny Banqueting section in your hotel? (more…)Tweet